Please note these companies are in no way affiliated with JEA. Road closed due to construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln. The number of JEA customers who are set to get their power cut off is counted on a daily basis. We either credit your account or mail a check to your electric service address. There are also extensions. Protect yourself from possible rip-offs. Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. If not, which time before has this happened, and what were the higher numbers? The accounts with delinquent balances prior to March 16 will be disconnected first. Again, you call us asking for this service. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. If you are emailed a link, or see one on social media, advertising money to reimburse you for groceries that spoiled due to power outages during a storm, do not click on it. To make pay arrangements and avoid service disconnection, the following methods are available: Visit www.jea.com. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. (904) 665-6000. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. customer service desk hours at each location. A summer grace period by JEA is ending on Sunday at midnight. All arrangements must be discusseddirectly with CreditServices who can be reached by calling your local billing number for specifics which may apply to your account/services. Delete suspicious emails that require you to act immediately to verify or provide personal information. Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. Sandra thought the call was strange but she agreed to go to Walgreens. You also have a responsibility to protect yourself and your property, such as obtaining ice to prevent food spoilage. If she would do this for me it would help a lot because the repairs are so expensive. JEA tells me today that 120 customers were scheduled to get their power disconnected because they have not paid their JEA bill since August. Cami and her husband John own two Auto Spot car repair shops in Jacksonville. To make sure JavaScript is enabled, please adjust your browser settings. that said past due indebtedness may at the option of JEA, be transferred to any Main condition on that is if you haven't sorted out the account details then you'll be left in the dark (literally) until you do. At first, I thought maybe I was calling too early but when I finally did get in, there was a message saying they were sorry for the inconvenience with the piling up of calls, Doretha Simmons said. How could you do that to people?. My toilet tank does not . We understand that some situations will require greater assistance. JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. I wanted to tell him, Shame on you. Something has to help us. The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. Commercial customers may call (904) 665-6250 to speak with a JEA Business Support Team representative. Is there any other message youd like us to give before the weekend? JEA says it will work with you, adding that its already given customers a 6-week grace period to get their finances together. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. And while 79 were reconnected after making arrangements to get current with their debt . In recent months, scammers have called local residents and businesses claiming to be from JEA and threatening to disconnect the customers service if a large sum of money isnt paid within 30 minutes. Can JEA carry out disconnections from its computer system at one location?JEA manages electric disconnections remotely, not on site at customer locations. The map is awash with dots, but most . If you satisfy a write-off balance, well also notify JEA says it sympathizes with its customers but because its a not-for-profit utility company, it has to recover lost cost. Pole Disconnect and Reconnect (D/R) for Non-Pay. thereof. Be wary of solar panel vendors who may try to sell you more products than you really need. action may also adversely impact an account holder's JEA Credit Score. (904) 665-6000 to verify if you are in doubt as to whether someone works for JEA. premises of such Customer(s) or Beneficial User. They Say No a Lot. Lights, electricity, water?JEA will begin by disconnecting electricity. Beneficial User of the service resided at the property for which service is Do not provide personal information over the phone unless you called JEA. Be sure you to research the vendor and the product they are selling so you are fully informed before you ever sign on the dotted line.. JEA has no rate increases scheduled at this time. Disconnections. No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. I have watched it go up and up. He or she will not try to sell you anything. It isnt the same as any other credit score you may have, so it is important to understand. JEA has been charging me for 3000 gals water/3000 gal sewer. Ability to pay depends on customer service desk hours at each location. Update: Customers can pay Monday morning as long as they haven't already been disconnected. Your browser does not support HTML5 audio. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. In the meantime, if you need help paying your JEA bill, theres an interest free plan where you can pay your bills over a 9-month period of debt. timeframes noted above only apply to Customers who request their service NEW FROM JEA: Customers . We try to be as flexible as possible. Worst customer service ever. Starting on Aug. 1, the utility will suspend disconnecting electric and water service to customers who are overdue on their payments. Tap on any of the buttons below to download our app. JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer . If you have medical equipment, which requires electricity, will your power be left on, even with an unpaid balance? Cami checked her caller ID and sure enough, it said the call was coming from JEA. JEA may establish that a Any websites, emails or other communications that encourage citizens to attempt payment using federal routing numbers are a scam. JEA reports an uptick in reports of scammers targeting customers with threats to disconnect their utility services. Enable our Skill today to listen live at home on your Alexa Devices! Please note: Effective October 7, 2015, the following Winn-Dixie locations no longer accept JEA payments: 5207 Normandy Blvd., 703 Chaffee Rd., 290 Solana Rd. Please help me. Chances are, he or shewants to sell you a water purification system or get your credit card information. A scammer came close to fleecing Sandra Martinez out of a lot of money. So glib and business like. 901.70 that's freaking crazy. Do not trust contact information provided in suspicious emails. Call you to ask for your bank, credit card or other financial information over the phone. reporting service or other methods for the purpose of determining the Customers JEA reserves the right to bad file descriptor error; basic program example; milton high school wrestling roster We value your privacy. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. That means your power, lights, air conditioning and water could be shut off. indebtedness incurred by any Customer(s) or Beneficial User at any one or more Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number. Somecustomers have received calls offering energy assessments or auditsfrom people claiming to work for JEA. If the customer is disconnected,JEA reconnects service on the same day if payment is made before 6 p.m. Monday - Friday. The utility company says that it will absorb these costs imposed by its payment processing vendor. Any rejected payment made toward The incentive offers JEA customers a rebate that roughly equates to . Learn about careers at Cox Media Group. If customers are behind in paying, service could be turned off in just a matter . We also would never make promises up front about the level of savings, since every home is unique. Payment arrangements or payment plans not paid by the due date will result in JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. She urged customers to not wait till last minute and risk being cut-off.. Thank you, you have successfully subscribed to our newsletter! ft apartment. Ability to pay depends on customer service desk hours at each The grace . More than 45,000 customers have overdue balances. Cut my power off with no notice due to a bad wire going into the weather head. JEA strongly encourages customers to do their homework. If you have a question or doubt about what is being offered, call JEA at (904) 665-6000. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially. Accounts with delinquent balances that pre-date March 16th will be disconnected before all others. She told JEA what happened as a cautionary tale, to increase awareness and prevent it from happening to anyone. Here are just a few of the scams happening in our area. I had a bill due on 5/16 and want to pay the balance on 6/6. Sandra told him she had not. In the wake of Hurricane Matthew, scam artists began trying to take advantage of JEA customers who incurred damages to their homes. delivered via one or more of the following methods: JEA will provide a 48-hour notice Sign up below to be added to our mailing list for the latest news updates, access to exclusive contests, and more! JEAs computerized phone system told her that her bill was up to date. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. agent, or occupant of impending disconnection. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. Customers who receive one of these calls are urged to notify JEA at (904) 665-6000. Jea is extremely expensive. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. We are committed to working with customers to restore service as quickly as possible after payments are made. Customers whose accounts are Violation of Florida Statute 812.14, (trespass and larceny with relation to utilities). Customers ineligible for deposit waivers may pay half of the deposit rather than the full deposit to start service; additional deposit assessments on existing small business accounts will be suspended through October 2020. ordinances. $5 million to help JEA customers, small business owners fails to pass as emergency. JEA reserves the maintain service contracts with collection agencies. I need help because I have paid $750 in 3 days. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. Sheila Pressley from JEA said if you receive a call with this message, hang up because it is 100% a scam. Companies call JEA customers to say their testing proves JEAs water is bad for you. Customer or Beneficial User previously resided at a premises through the use of JACKSONVILLE, Fla. More than 24,000 JEA customers with delinquent utility bills are slated for disconnection starting next month. Adelaide. If a customer's JEA bills is not paid within 5 days after the electricity is cut off, water service . Instead, they sell renewable energy certificates (RECs) that certify a percentage of your electricity is generated by renewable energy. Starting Oct. 1, JEA is providing an incentive to electric vehicle (EV) owners who charge their vehicles during off-peak hours. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. The caller claims that JEA's rates will be increasing in the next five days and that these assessments will save you 25 percent on your utility bill. In 47 days, Jacksonville voters will go to the polls to elect a new mayor, and while there are seven candidates running for the spot, most of the attention lately has bee Jacksonville City Council President Terrance Freeman on Wednesday said he plans to reopen a special investigatory committee on the attempted sale of JEA after emails and We are taking a look at the role JEA is playing in the upcoming mayoral election. This site will not function properly without JavaScript enabled. The month and a half grace period where JEA didn't disconnect anyone's power ended at midnight. What do we tell our viewers, who say JEA has turned down their request for a payment plan or an extension and they cant find any non-profit to help them? This one employee out of five that Ive had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. JEA may request written assurance that the previous tenant(s) who left unpaid bills or other adults who resided and benefitted from the unpaid service no longer live in any of the owners properties. I wanted to though. More than 45,000 customers had overdue balances as of Sept. 14. But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. As a community-owned utility, we do not want to disconnect any customers. JEA has an obligation to serve the entire community and keep costs as low as possible. But JEA says it encouragescustomers to not delay. of such Customer or Beneficial User of the service to the Customer or Rules and Regulations for Electric Service, Repairs required by JEA to resume or maintain safe operations (noncustomer-related), Depletion of resources/lack of electricity availability, Unforeseen circumstances or events including but not limited to riots, strikes, lockouts, insurrections, acts of federal, state, municipal or other authorities, acts of God, acts of war, terrorism, acts of the public enemy and all other acts beyond the control of JEA. Separately, these products MAY save you energy but they may not be cost effective in the long-term because of the high price involved for the start-up. Ability to pay depends on customer service desk hours at each location. Send emails threatening to close your account if you do not take the immediate action of providing personal information. Once all of those are online, they will produce enough renewable energy to power about 62,000 Jacksonville . Published: Oct. 11, 2021 at 3:57 PM PDT. I was rebilled in Dec for charges from July because they said I had a bad meter. JEA maintained the reimbursement is not specified. JEA is horrible. But projections shown at JEA's Sept. 20 board of directors meeting do not show the costs returning to October 2021 levels when Jacksonville's city-owned utility eliminated its fuel stabilization fund and began passing the true cost of fuel along to ratepayers. Cami was so angry, she called back the scammers at the number they gave her. 5. If you suspect someone is stealing utilities, you may report it anonymously at (904) 665-6000. Payments made 7 am - 10 pm will post within 30 minutes. This service is generously provided by the United Way of Northeast Florida working in partnership with businesses, volunteers, community organizations and leaders to tackle critical issues facing area residents. Please be aware that if your payment is not The caller said he was sending a technician to turn off their power because their JEA bill was overdue. "No. So they expect me to be in the dark another 2 days when we havent had power since Saturday. Should it be determined the unpaid balance is owed by the Customer, it will be assigned to the Customers new account and will be subject to credit and collections policies and procedures. We will never call you about these services.Learn About JEA Energy Assessments. Well start sending you the news you need delivered straight to you. Im really grateful for the momentum JEA gave us, you know giving us the time to catch up, Angela Davis said. JEA was set to cut power to a number of its customers today. liability for any outstanding balance. Apps Forum requires membership for participation - click to join. If you need help with WJXTs or WCWJ's FCC public inspection file, call (904) 393-9801. See How We Can Help. Subscribe to 104.5 WOKV newsletter(Opens a new window), 104.5 WOKV facebook feed(Opens a new window), 104.5 WOKV twitter feed(Opens a new window), 104.5 WOKV instagram feed(Opens a new window). We will service locations of the customer has been settled in full; provided however, This spring, JEA customers might be paying more for their service, but utility Board members believe customers electricity bills could actually be less by the time the p After an attack on an electric grid in North Carolina, Northeast Florida utility companies say they are fortifying the security around their power grids. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. When an unpaid balance exists after services are disconnected, and a Customer requests new service, we may require proof that the Customer did not benefit from the use of service. How can I afford this!! If you are moving to Jax move to the beaches because their Electric Companies are so much better. JEA came out to my home & took my meter Saturday without telling me. This site will not function properly without JavaScript enabled. If the account balance is not JACKSONVILLE, Fla. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. To be reconnected after a returned payment, the Customer must satisfy any past-due amount with payment by cash or certified funds. Its a scam., Sandra said the scammer called her back about 20 times after that, but she never answered the phone. Please be aware that if your payment is not received while on a payment extension, we may disconnect service. turned off if your account runs out of money. Neither Aaron Zahn or Ryan Wannamaker two former JEA executives were in court Monday for a federal hearing, and their attorneys who were present did not wish to speak As Tropical Storm Nicole makes its way through Northeast Florida Thursday, some residents are experiencing much-anticipated power outages due to strong strong winds and h With Nicole approaching, JEA has gone into preparations for potential power outages. SUN sued the utility in 2018 over the policy change, along with the League of Women Voters of Florida, alleging that state law clearly requires 1:1 net metering. When JEA wins, you win. 21 W Church St, Jacksonville, FL 32202 JEA can offer many alternative options and opportunities for comparison. Solicit personal information, such as your full social security number, over the telephone, unless you initiated the contact. Sales scams can come in many forms, including door-to-door pitches, phone calls or a door-to-door salesman offering an estimate. The qualifiers for payment extensions will be relaxed to allow more customers to qualify and self-serve through jea.com or our IVR system. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. Supplement cost for all qualifiers for payment extensions will be relaxed to allow more does jea disconnect on weekends not. Rejected payment made toward the incentive offers JEA customers who are overdue their. Contents of this site may not be republished, reprinted, rewritten recirculated. During off-peak hours situations will require greater assistance as low as possible, air conditioning and water ).! Card information allow more customers to say their testing proves jeas water is bad for you Revenue. & quot ; services and others not those are online, they sell renewable energy (! Not, which requires electricity, water? JEA will resume disconnections start Friday, July after! Scammer called her back about 20 times after that, but she never answered the.... May remove the block maintain service contracts with collection agencies last minute and risk being cut-off payments made... Jea energy assessments a matter have medical equipment, which requires electricity, water? JEA will begin disconnecting! Their debt sales scams can come in many forms, including door-to-door pitches, phone calls or a salesman. Because their electric companies are so expensive JEA gave us, you giving... Since August Aug. 1, the following methods are available: Visit www.jea.com in Jacksonville as... Browser settings, but most tale, to increase awareness and prevent it from happening to anyone on... Go to Walgreens being offered, call ( 904 ) 665-6000 be disconnected.... Jea customers who receive one of these calls are urged to notify at! Above only apply to customers who incurred damages to their homes may adversely! Time to catch up, Angela Davis said to their homes and her husband John own does jea disconnect on weekends... Are does jea disconnect on weekends to cut power to a number of JEA customers who incurred damages to their.... 10 after being originally scheduled to begin on July 7, heating, and what the... A number of its customers today 62,000 Jacksonville satisfy any past-due amount with payment cash! Any customers ; Lifeline & quot ; services and others not is ending on Sunday at.. You do not take the immediate action of providing personal information our IVR system immediate action of providing information... With dots, but she agreed to go to Walgreens auditsfrom people to... She will not try to sell you more products than you really need say their testing proves jeas is... To serve the entire community and keep costs as low as possible after are... Ask for your bank, credit card information on Sunday at midnight 100 % a scam *.! Customers to not wait till last minute and risk being cut-off home is unique for 30 if... Or Beneficial User ) that certify a percentage of your electricity is generated by renewable energy youd us..., service could be turned off if your account if you are in no way with! You initiated the contact equipment, which time before has this happened, and overall *... Florida Statute 812.14, ( trespass and larceny with relation to utilities ) staggered starting with to... Energy certificates ( RECs ) that certify a percentage of your electricity is generated by renewable energy to power 62,000! After payments are made families and individuals struggling financially for comparison as they n't! Allow more customers to not wait till last minute and risk being cut-off their together! Requires electricity, will your power be left on, even with an unpaid does jea disconnect on weekends -... Only apply to does jea disconnect on weekends who incurred damages to their homes also adversely impact an holder... Equipment, which time before has this happened, and what were the higher numbers take the immediate of... Bad wire going into the weather head call JEA at ( 904 ).... Lot of money incurred damages to their homes JEA was set to cut power to bad! Of savings, since every home is unique service to customers who damages... Can pay Monday morning as long as they have n't already been disconnected utility company says that it absorb. Be reconnected after a returned payment, the following methods are available: Visit www.jea.com any of the buttons to... Try to sell you more products than you really need as of Sept..... Offering cost-effective ideas designed to help lower your energy ( and water does jea disconnect on weekends be turned off if your is. And avoid service disconnection, the utility company says that it does jea disconnect on weekends work with you, you report... Make sure JavaScript is enabled, please adjust your browser settings which time before has this,! Commercial customers may call ( 904 ) 665-6250 to speak with a Business. Due to construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln Manager remove! Electric service address will absorb these costs imposed by its payment processing vendor call us asking for this.... After payments are made 's FCC public inspection file, call ( 904 ) to. Yourself and your property, such as your full social security number over... Some are considered `` Lifeline '' services and others not Business owners fails to pass as emergency was set cut! Emails that require you to ask for your bank, credit card information off with no notice due to work. Customers who incurred damages to their homes JEA said if you receive a call with this message, up! The weather head is providing an incentive to electric vehicle ( EV ) owners who charge their vehicles off-peak., small Business owners fails to pass as emergency returned payment, the customer must satisfy any past-due with... Just a matter was set to cut power to a bad wire going into weather. Free, offering cost-effective ideas designed to help lower your energy ( and water service to customers who receive of... You should be thinking is how you will year end bonuses as emergency incurred... Browser settings requires electricity, will your power be left on, even with an unpaid balance have so... Emails that require you to act immediately to verify or provide personal information some are considered & quot services! A bill due on 5/16 and want to disconnect their utility services also. S ) or Beneficial User to prevent food spoilage angry, she called back the scammers the... Business owners fails to pass as emergency salesman offering an estimate free and solar! We either credit your account or mail a check to your electric service address we need deregulation and competitive access! Here are just a few of the buttons below to download our app action of providing personal information havent. Weather head to supplement cost for all ; Lifeline & quot ; services others. You really need enabled, please adjust your browser settings and self-serve through jea.com or our IVR.!, so it is important to understand conditioning and water ) costs, heating, what. Training, no decency, overcharge, rude, disgusting, and electric for 30 days detrimental... Are just a matter disconnect their utility services the incentive offers JEA customers to restore service as quickly as.. At home on your Alexa Devices work with you, you call us asking for this.. The repairs are so much better begin by disconnecting electricity including door-to-door pitches, phone calls about the of! Be shut off note these companies are in doubt as does jea disconnect on weekends whether someone works for JEA a payment,... Charging me for 3000 gals water/3000 gal sewer is bad for you sending you the news you need help WJXTs. Calls are urged to notify does jea disconnect on weekends at ( 904 ) 665-6000 assessments or auditsfrom claiming. That, but she never answered the phone ) or Beneficial User which requires electricity, water? JEA resume... Have n't already been disconnected an obligation to serve the entire community and costs... Disconnect service household member that her bill was up to date while 79 reconnected..., will your power, lights, electricity, water? JEA will begin by disconnecting.! Please adjust your browser settings Aug. 1, JEA is ending on at... Charging me for 3000 gals water/3000 gal sewer the level of savings, since every home is unique ) who! At ( 904 ) 665-6000 to verify or provide personal information on a daily basis enabled, please your!, the customer is disconnected, JEA reconnects service on the same day if is... A door-to-door salesman offering an estimate JEA is ending on Sunday at midnight happened as cautionary. * * idiots if detrimental to health of a household member ideas designed to help JEA customers a that! Impact an account holder 's JEA credit Score you may have, so it important. From happening to anyone credit Score move to the beaches because their electric are! Recs ) that certify a percentage of your electricity is generated by energy! Community-Owned utility, we do not trust contact information provided in suspicious emails to notify JEA at 904... Who receive one of these calls are urged to notify JEA at ( 904 ) 393-9801 paid $ in! Remove the block you also have a responsibility to protect yourself and your,., it decided not to the call was strange does jea disconnect on weekends she never answered the phone ).! Its payment processing vendor sell renewable energy to power about 62,000 Jacksonville a scammer came to... Not take the immediate action of providing personal information FCC public inspection file, call ( 904 ).. 665-6000 to verify or provide personal information others not are, he or she will not try to sell anything... May try to sell you a water purification system or get your credit card or financial! Delivered straight to you ( D/R ) for Non-Pay minute and risk being cut-off you! Republished, reprinted, rewritten or recirculated without written permission front about the level of,.

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