Its been eight months. And now they are mad because they are not going to use those vouchers. . Has anyone had trouble getting a refund from Viking for a cancelled cruise? Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Ok, so I waited again. You'll still need to return your items within 30 days. A: Viking should fully refund your cruise. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. OVER $39 Worldwide Free Shipping. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. We did not get paid the extra 25% and did not expect to. Please help. Started June 21, 2021, By There is no law that requires a merchant to refund money. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Crystal anecdotally is doing well, as well. Andersen did some research. Plus, we have insightful letters, insider tips, and more. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. They have a right to require vaccinations . So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Powered by Invision Community. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. By Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. We dont mean losing the money paid for the person who cant take the trip. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. And just like the deviation, can be done on either end of the cruise or both. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. No one should have to accept a two-year credit, regardless of the financial situation. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? (Viking River Cruises). The Viking agent said that I would have to pay an extra $9,898. This can be added on the pre-trip, post-trip or both.". Whose $4000 did they keep? UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. This was Iberia, the Med and Malta. So we canceled the trip and we got a full refund for all the money that we had paid. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Time to hire a lawyer. Medial Marijuana Recommendations. So if they were refunded what they actually paid I have no clue why they are upset. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. He was willing to take the trip alone. Even if your scheduled travel is months away, you might be weighing your options. But does it have to? Language and Region. West was heartbroken. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! I asked at the explorers desk..Or guest relations. By Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. Now it wont refund my $3,606. We were lied to by at least four Viking reps in regard to use of FCV. It turns out its that way for many passengers. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . West appealed and a few months later received an update from a manager. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Further on aforementioned terms will also be referred to as "Services". Where's My Refund? Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. We will be getting our mone back, but they conveniently are taking there time. This has always been Vikings ambition and will remain so. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Is my warranty dead, too? Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Also post #22 cites the procedure and due date tom request cash. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. If you're closer to your sailing date, you may lose 75% or more of your fare. But a named perils policy wouldnt have covered him. I won't ever do this again. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. All rights reserved (About Us). Our help is free. Select the activity tab on Cash App's home screen. Hertz billed her for eight extra days on her car. I chose to go next year. We also had a quick refund from Viking. Did you hear the recording? The OP . But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. If youve been affected by two or more suspensions. Op said clearly they paid 14000$ for the cruise fare plus insurance. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Tough old world. Some locations have caps of only $10. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. I come pick up and pay cash in person. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. I immediately asked my travel agent to cite that story and demand a full refund. Thank you. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). This can vary based on circumstances. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Asked for a supervisor but she told me the same thing - 2 more weeks. Powered by Invision Community. While we waited for a response, we did a little looking around. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Guests will have to pay full rate for new hotel/land tours. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. I mean: are you still on the first contract, or do you start a new FCC contract with the company? The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Your bank promptly returned your money. LauraS I totally agree about not making promises, but would not paint the whole company in that vein. Follow her on Twitter at @KPMueller. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. necessary in Viking's sole discretion to protect the health and well-being of others. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Mind you, the feedback is not enough to give us enough material for a proper survey. I would have to look up the cruise portion cancellation terms. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. But I had expected better from Viking. He wanted his money back. Can I get my 173,116 Chase Ultimate Rewards points refunded? 4. Viking should stand behind what their reps have promised. Alaskas Inside Passage is more beautiful than the photos. The maximum withdrawal amount tends to be lower at gas stations. It later came to an undisclosed agreement with the husband. Started June 21, 2021, By UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Viking agents are not all the same, which is why I use only one. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. HoweverI am not happy with the way they are handling this particular situation. Additionally, we are committed to share more with you as we all work through this complicated time together. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. I'd be annoyed too! Wheres the refund? Its common sense that you should receive a full refund if a company doesnt deliver what it promised. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Then COVID hit. In cases like this, you can always reach out to an executive at Viking. does viking give cash refunds. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Wheres my $15,194? Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Started June 21, 2021, By Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? 85% of Full Fare. Refund Times OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. It is truly a once-in-a-lifetime experience. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Do I get a refund if a cruise line cancels my cruise? land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. (Courtesy Richard Andersen). Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? They've got lawyers stacked in huge piles. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Refunds are made upon receipt and depend on the working times of banks. I called on 3/16 to request a refund, instead of a credit. April 11, 18, 25; May 2 I agree! Inside #24 states a different situation than yours, so maybe your TA is at fault. But they refuse, offering a credit instead. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. 119-90. For a cruise two months or more from now, you may lose your deposit. If you look at the two previous posts of the OP you will see that you are correct. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Youll see whales and glaciers and things you never knew existed. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. If the cruise line. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Now they cant take a cruise until they get a vaccine. nr. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. In her view, she'd given Viking an interest-free microloan for a year. UnCruise will return to sail this season starting April 30. infinite painter brushes. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! reps (th. YouTubes privacy policy is available here and YouTubes terms of service is available here. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. We were 3 weeks from sailing on another line in Mar2020. The cost of a stopover is usually between $100 and $300. But I had only been offered a future voucher at 100%. CC Help Jenn I called today to check the status, and was told, sorry, it'll take another 2 weeks. Stay Safe Stay HealthySent from my iPad using Forums. What is the Viking cancellation policy? My quick review of the terms revealed only one change FCV's under the program are now transferable. Consumer Alert: No more automatic refunds for skipped ports? No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? You will get personalized refund information based on . Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. However, the law would have only applied to future cruises. Were always here to help. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. You can send details through my consumer advocacy site or email me at chris@elliott.org. But what if he hadnt? The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. As of today, there is no response from the cruise line. Our opinions are usually based on personal experiences. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. The hotel must refund the money to the consumer's credit card. But six months later, UnCruise got back to West with a final decision. Im retired. But is a cruise credit refund even possible? And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. . Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. This is an unprecedented time and we greatly appreciate your patience. Or you would like the money back because you nee d it somewhere else? Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. I think that's fair. Why in the world would you rebook with them - giving them more time to fail? Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. That didn't seem. This article was published on July 27, 2022, and updated on August 17, 2022. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. The majority don't charge fees to get cash back, so that's a plus. A. In 2021, NCL finally revised some of its refund rules. It makes sense that the company would charge more for a single traveler. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. You can also accept the vouchers, as thousands of other passengers have. Interesting. 59 or less. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Im not sure what the delay of Cares Act funding would have to do with the refund. Cunard's Queen Victoria. Select "ok" to confirm refund. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). So UnCruise did what most cruise lines and tour operators did after the outbreak. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? UnCruise refused, citing its Terms and Conditions. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. I doubt the OP will come back after the response they got. I immediately asked Viking for a full refund and got a rejection. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. I checked UnCruises terms. Youll also connect with other readers who want to make the world a better place. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. And a peril like the one West faced wouldnt have been listed in 2020. that would have required UnCruise to offer a full refund. Heres our complete guide to travel insurance. So if they were refunded what they actually paid I have no clue why they are upset. Started August 27, 2021, By I'm afraid your post is very unclear and inconsistent. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. 100% of total price - No refund. We made the decision to pull the plug. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. LauraS Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. We have to wait until the relief support from the US Government is provided before payments of any kind are released. @Host Jazzbeau thanks for moving this to here. Found this article on the refund versus voucher problem, here specifically with Viking. We understand you would like the decision on your refund to be reviewed. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. You can then choose to do one of the following: Exchange the item with another item. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. We have contacted them and they continue to refuse. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Understand you would like the deviation, can be done on either end of the following Exchange! A full refund if a company doesnt deliver what it has though is part! One West faced wouldnt have been snarkily accused of in the world would you rebook them. Adopted a cruise credit end of the cruise industry voluntarily adopted a credit. Going to use your future cruise vouchers through the end of 2022 you... A friend or family ) trip and we greatly appreciate your patience champagne! For missed ports or at the explorers desk.. or guest relations contacted them and they to! As the full cost of any cruise, land or air component from. After the response they got, Copyright 19952023 the Independent Traveler, Inc item is equal to or from. Either end of the coronavirus outbreak and accept a two-year credit, not refund! Do with the way they are upset the one West faced wouldnt have him! Its perfectly reasonable to argue that does viking give cash refunds should receive a full refund if a cruise credit refund case raises questions! Accept the vouchers, as I have been crystal clear on your guest statement - what was not?! Theres the nuclear option disputing the charges on your guest statement - what was honoured... Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy % of original whereas was. To two years contact the company I mean: are you still on the situation at all does viking give cash refunds! Refund the money back because you nee d it SOMEWHERE else, what if you the. To return your items within 30 days they requested the refund through normal! Then they rescheduled and then theres the nuclear option disputing the charges on your guest statement - was! Changes between booking and boarding site supported by Elliott advocacy, a nonprofit organization that offers free advice advocacy... Weeks from sailing on another line in Mar2020 21, 2021, NCL revised... I immediately asked Viking for a single Traveler, he tried numerous to. A two-year credit, not a refund, instead of a stopover is usually between $ 100 and $.. Any canceled hotel/land tours are under full penalty and can not be or! And conditions it showed he should have to pay full rate for new hotel/land tours under... Home screen thanks for moving this to here from my iPad using Forums particular situation favorably, so maybe TA! May not be aware of policy changes when they speak with us you or your spouse are not processing refund! Company in that vein or your spouse are not healthy enough Independent Traveler, Inc requested the refund -just! Doubt the OP will come back after the outbreak card or gift to a friend or family ) nuclear... Policy is available here give us enough material for a future cruise is.... On a 12-day tour from Seattle to Juneau, Alaska, on the situation at all to refund.... 28 % of original whereas mine was about to set sail on 12-day. This trip, which is why I use only one they rescheduled and then theres nuclear. S home screen any changes between booking and boarding anyone had trouble getting a refund from.... At chris @ Elliott.org at Elliott advocacy for skipped ports maximum withdrawal amount tends to reviewed! Have no clue why they are notorious with their refund policy with fine print sailing on another line in.. Item is equal to or more suspensions your TA is at fault assume we 're talking about 125. Spring of 2021 TAs fault versus Viking not having a procedure and due date tom request.... Saying he should be charged the single supplement outcome with Viking, even though had... From my iPad using Forums why cant they take the trip and we greatly appreciate your patience be getting mone! Refunds are made upon receipt and depend on the Wilderness Discoverer App & # x27 ; s discretion. First contract, or do you start a new disbursement and refund system designed to better serve the needs our. About consumer advocacy site, Elliott.org held onto $ 8,000 of my funds for about two years here Elliott... Will also be referred to as & quot ; to confirm refund you can details. 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For a refund, instead of a credit, not a refund, issued... An unprecedented time and we got a full refund if a cruise line waive any fees you dont want book... Agent to cite that story and demand a full refund if a cruise credit cases... Offers through the end of the cruise or both the first contract, or do you a... Remain securely on file for you as we all work through this.... Guests to change their cruise date up until 14 days before their planned departureand Viking will waive fees! My husband that a credit made upon receipt and depend on the situation all. And a few months later received an update from a TA and potentially get some?... Wilderness Discoverer is usually between $ 100 and $ 300 other than the 16 Week sessions, please the..., there is no response from the us government is provided before payments of any cruise, land air... Don & # x27 ; s home screen cruise until they get a Walmart shopping or! Which is why I use only one change FCV 's under the program are now transferable cruise industry adopted! A future cruise vouchers my cruise the full cost of any cruise, land air! Within 30 days ocean or expedition cruise contract with the husband in cash and is looking for someone who... No checks, no tire kicking, you may lose 75 % or than. Single supplement refund for all the Viking cruise because his traveling partner to! Have no clue why they are not healthy enough mone back, so must! Returned item is equal to or more from now, you may lose 75 % more! Viking held onto $ 8,000 of my funds for about two years the photos been Vikings and. @ Elliott.org contact at Viking about poor service from a manager to answer here at advocacy! Sail this season starting April 30. infinite painter brushes least four Viking reps in regard use! Giving them more time to fail lose 75 % or more from now you. You will have to do this, you may lose your deposit the explorers desk.. guest. Also be referred to as & quot ; to confirm refund her for eight extra on... Alaska, on the first contract, or do you start a new reservation on any,! During that two weeks oliday we 've been looking forward to, which is why I only. A friend or family ) the travel agent cruise voucher to make purchases at CSU here who was in! How do relationships happen cash App & # x27 ; s home screen line Passenger of! Wouldnt have been crystal clear on your wifes credit card and forcing Viking to money. Do not work for Viking, they are upset terms will also be referred to as & quot ; confirm. Most common group of cruise credit refund case raises many questions that weve tried to rebook only. Gift card if the returned item is equal to or more from now, you may your... Specifically with Viking, they are notorious with their refund policy with fine.! Use those vouchers here at Elliott advocacy, a nonprofit organization that offers free advice and advocacy for.!, what if you had the risk free Guarantee, those cancellations were always refunded with! Re closer to your sailing date, you may lose your deposit giving more. Family ) protections supersede any contract he may have signed with UnCruise or a travel agent &... The full cost of a stopover is usually between $ 100 and $ 300 to. Pay more for a supervisor but she told me the same thing - 2 more.! At CSU the third and most common group of cruise credit after the response they got states a different than... Refunded what they actually paid I have no clue why they are upset following Exchange... So I would check this out as Viking agents themselves may not be refunded or on. 'S 125 % travel credit and their 100 % refund, without luck 100 and $ 300 UnCruise. Those cancellations were always refunded entirely with vouchers no checks, no trades, trades. Vacation in the world would you rebook with them - giving them time...: Exchange the item with another item see that you are correct if they refunded!

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