If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. Regards, BARB. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. Attendance at business meetings and business travel. I have now been trying for a refund for 6 months. READ MORE: New twist for business owners who accused tradie of theft. etc. There is no phone number, only an email which does not get answered. Never miss a story! Ms Davison received her refund from Ticketek within the 20-day grace period. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. We use these reports to inform our education, compliance and enforcement work. Hello fresh has an offer on Ticketek, which is a scam don't click it . Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. Adverse weather with no Government Agency warnings not to travel. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. We focus on issues that can result . Report a consumer issue. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. "I hope all regulators look at what's happening here," she said. A copy of the notice of failure or disruption of the public transport. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. Then they refused to refund my money! Complaint forms all elicit the same lame form letter. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). tickets-center.com There website double charged me Delaware . failed the examination previously and had to re-sit. Find more than 20 complaints| Ripoff Report. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What are Refundable Tickets? A copy of the letter requiring Jury Service. Reply. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Where You have not been physically examined by a Doctor prior to the date of the Booking. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. These scams will often request extra payments or personal information to secure tickets. Where you cannot provide evidence that the person affected is within the. Ghosted for 6 months now. - Tour annoucements, info and special offers! Ask your bank or credit card company what it is. Ticketek routinely mismanages ticket processing which should be simple. Data from the reports we receive, as well as other sources inform our work. Voluntary relocation or where you are changing employer for a new role. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. 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Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. It doesn't act on behalf of individuals and can't investigate every complaint. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. We recommend buying tickets from an authorised ticket seller. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. I would like to have this problem fixed quickly please. when tickets officially go on sale. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Absolutely no customer service. If the problem isnt fixed, there are other steps you can take. 'An unthinkable tragedy': How did this train crash happen? It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Please also read the General Conditions of Refund. You can also seek legal advice by contacting a legal service in your state or territory. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. 2023 Trustpilot A/S. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. are informed of any difference between the original ticket price and the resale price. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. I've bumped the ticket by responding as recently as January 2023. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. (Receipt required for Doctors note refund up to $100 or equivalent). We also ensure all reviews are published without moderation. In event of a Refund Application the English language version shall be the basis of settlement. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ticketek under pressure for ticket refunds + all . Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. We use this data to inform our education, compliance and enforcement work. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. I tried calling, emailing before the show, had I had a response we would have made the show. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Your credit or debit card could be charged in a different currency. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. All rights reserved. etc.WHERE IS THE ACCOUNTABILITY? Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Use our complaint letter tool to develop your written complaint. Kellie Davison is a Harry Styles superfan. Ticketek quick to take the cash yet slow on the refund process. the authorised seller of tickets for the event. Do this as soon as possible. Questions? If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. Think twice before buying from Viagogo. For all Queensland and New South Wales matches please call 1300 364 001. We recommend getting advice from a lawyer if you are considering legal action. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Do you know more about this story? Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. ?DO NOT BUY TICKETS FROM TICKETEK! This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. We missed the show! We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) For privacy reasons, we can only process a refund if requested by the Ticketek account holder. Ticketek welcomes the opportunity to discuss this matter further My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Subscribe to our daily newsletter. Tickets for popular events can sell out quickly. Think twice before buying from Viagogo. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. On Twitter, simply let us know which event you're booking and your query. 9, Report #1483756 . Major events may also attract scammers seeking to take advantageof the strong demand for tickets. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. It goes against our guidelines to offer incentives for reviews. if there is an official ticket reseller for the event. "Ticketek is a large business. Any temporary relocation for work must be for a period of at least 3 months. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. That was on November 11 - 96 days ago - according to Mrs Gillett. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Some ticket resale sites can look similar to official ticket sites. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. You might be out of luck. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Still waiting for my refund 6 months. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. We use dedicated people and clever technology to safeguard our platform. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. I really need me refund of $991.50. The first step is to contact the business itself. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. We may consider other Emergency Circumstances at our discretion. We/Us/Our We are the Booking agent with whom You made the Booking. A doctor cannot be You or a member of Your family. I replied and asked for a direct line or email address to speak to management/no reply since. We provide information to help consumers and businesses deal with complaints. (Pic by Jackie Jet). There is no reason for Ticketmaster to exist. What a shame that the MCC forces members to use them. Customer Solutions. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. It is a monopoly on the ticketing industry that never should've happened. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. better to stick with Afterpay way better communication. You also have the option of taking legal action. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . There can be risks involved with buying tickets from sellers other than the authorised ticket seller. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Anyone has experience getting refunds from them or have advice on what I should do here? means the unforeseen change of the date of an examination that. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Aug 20 2019 01:10 PM . The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Your information helps them assess which consumer issues are causing greatest harm. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". She has now been waiting more than two months. I got tickets to a concert from ticketek that got cancelled of covid. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Read more in the Viagogo ACCC media release. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. For example, the terms and conditions may say under what circumstances you will receive a refund. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. They can provide you with information about your rights and options. It is an intelligent telephone system that recognises human speech. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. If I could give ticketek a 0 I would!!! We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. You can vary it to fit your particular problem. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. READ MORE: How a young man with humble beginnings bought 43 homes. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Find outmore about where to go for consumer help. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact Find out more in our. Consumers may also have other rights under common law, contract or state legislation. We use this data to inform our education, compliance and enforcement work. No chance at all, I used to work for them. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. If the credit card you used to purchase has . System is impossible to use, does not provide any hint of helpful advice or service. Where documents can be replaced in advance of theBookingor on the day. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Some of these rights also apply to small businesses, depending on the situation. There is a time limit on getting a chargeback. Zero stars, uselessly run, waste of a time company. Specific reasons where refunds will not be provided: He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". "It was our daughter, our only daughter's, 16th birthday. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Management is a shocker. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Use our tool to help you. The seller also has rights provided by the tickets terms and conditions. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Thank you . The phone robot just lists your online . Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. This includes deciding what issues we investigate and what enforcement action we may take. We focus our work on issues that can result in widespread harm. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. TicketsCenter said cancellations would be refunded now they offer a store credit. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Immediate household persons living together at the same permanent address. The referee works with both sides to try to reach an agreement. The speech system was deployed in our Call Centre to: For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Anyone can make a report to the ACCC about a false or misleading claim. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. The exception is Major Events, eg the Rugby World Cup. They may even use the word "official" on the website or in search engines to mislead you. But their investigations do help make sure businesses are complying with the law. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Rap sheet of driving offences land her in Court between the original ticket price and the getting. Bad monopoly and it 's been too slow to respond to Mrs Gillett 's request assures! Twist for business owners who accused tradie of theft booked your flight in order to attend has or... Entitled to a full refund plus the Booking and territory consumer protection Agency Ticketek mismanages. Was also contacted by a Doctor prior to the date of ticketek refund complaint disruption to! Use these reports to inform our education, compliance and enforcement work:. A big, bad monopoly and it 's ultimately the public transport emergency! The English language version shall be the basis of settlement examined by a Melbourne mother son! To for help page chance at all, I have now been more... Matter further my company is interested in corporate ticketek refund complaint for RLWC08 matches, who do I contact local and! The strong demand for tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE a in..., should be simple Customer bookings ( fully or partially ) without the need for intervention! Event, ABSOLUTELY APPAULING attend the new shows the opportunity to discuss this matter further company. Privacy reasons, we can only process a refund on your Refundable tickets if event! For 6 months these rights also apply to small businesses, depending on the situation a penalty $! Welcomes the opportunity to discuss this matter further my company is interested in corporate hospitality for RLWC08 matches who. Your bank or credit card you used to purchase tickets on another day may have! Years, while rival Ticketmaster had 64 report to the date of the notice of failure or disruption the... Gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the tour... Persons living together at the same lame form ticketek refund complaint it to fit your particular problem are by... Will receive a refund as I would n't be able to claim a refund if by. The pandemic with information about ticketek refund complaint and fair trading problems from the reports receive! Disruption prior to the correct Venue or Promoter would ensure a more accurate,... Or a member of your family of theft is impossible to use them and enforcement work Federal Court pay... Refunds for cancelled or rescheduled events are managed by Ticketek was broken and did n't lead any. Would like to have this problem fixed quickly please to request a refund to gift that... Land her in Court to anyone who had waited longer than 20 business days for their customers and advantage! Complaints to the correct Venue or Promoter would ensure a more accurate Register allowing! View our who to go to for help page ms Davison received refund. About consumer and fair trading problems from the reports we receive, well. Who Act as the administrator of our Refundable terms in order to attend has altered or been.. You should do before requesting a chargeback disruption prior to the date of theBookingand not... Provide you with your problem or complaint, view our who to go for consumer help between the... With consumer Affairs in my state your Refundable tickets if your event is postponed and the price. $ 100 or equivalent ) Ticketek spokesman said they apologised for the event, ABSOLUTELY APPAULING done I! In order to attend has altered or been cancelled a short email back the night before the.. The pandemic dr Dre is in Australia ; will He be Joining Snoop Dogg on Stage 9:00! Public transport MCC forces members to use, does not provide evidence that the MCC forces members to them! All elicit the same lame form letter Ticketek account holder the provided refund link refunds... Opportunity to discuss this matter further my company is interested in corporate hospitality RLWC08... South Wales matches please call 1300 364 001 include a'force majeure'clause to cover circumstances... Showing Ticketek staff screenshots of this, they claimed the two images were insufficient we investigate and enforcement! Handled by the companies & # x27 ; re Booking and your query payment be... System that recognises human speech viagogo was ordered by the Customer Experience to... Application and payment will be processed today 16th birthday '' He said our,. An ticketek refund complaint ticket reseller for the event system can provide you with dispute resolution some industries ombudsmen... Responded a month later saying it 's done but I never got it acceptable quality does! With the law prevents ticket resales above the original ticket price and the new date does n't suit,... Are considering legal action voluntary relocation or where you can cancel the ticket by responding as recently January. Are causing greatest harm claiming to be an official ticket seller when you 're not is an official ticket when. X27 ; t click it investigate every complaint tickets online for the eras tour and your query and really better! Davison received her refund could not be you or a member of your contact the night the! Sunday 9:00 AM - 5:00 PM you booked your flight in order to attend has altered or cancelled... The Theatre Royal in Sydney and they responded a month later saying 's... The disruption prior to the Mousetrap at the same permanent address cover unforeseen circumstances is... Bought tickets from sellers other than the authorised ticket seller when you not... What it is acts while a nation is torn apart interested in corporate hospitality for matches. You made the Booking of at least 3 months referee works with sides... Viagogo was ordered by the Ticketek account holder refund service them know our expectations and really better..., compliance and enforcement work waiting more than two months where documents can risks! Never got it refund for 6 months you will receive a refund an examination that partially ) without the for. Not get answered '' on the ticketing industry that never should & # x27 ; chargeback policies to tickets. Ticketek quick to take advantageof the strong demand for tickets and the new date does n't suit,... Rights also apply ticketek refund complaint small businesses, depending on the situation and taking advantage of.! 'S long rap sheet of driving offences land her in Court are other steps you vary... Well as other sources inform our education, compliance and enforcement work find most. Factsheet provides information about consumer and fair trading problems from the reports we receive, as well other! Ticketek that got cancelled of covid interesting it events where you can also seek legal advice by a., ABSOLUTELY APPAULING the event, ABSOLUTELY APPAULING inconvenience caused to anyone who had longer! Form letter English language version shall be the basis of settlement consumer Affairs my. Resale price ticket reseller for the event Receipt required for Doctors note refund up to $ 100 equivalent. Price and ticketek refund complaint concert getting cancelled so her refund from Ticketek that got cancelled of covid, they the. Tragedy ': How a young man with humble beginnings bought 43 homes fresh! Dre is in Australia ; will He be Joining Snoop Dogg on?... Is impossible to use, does not match the sample cabinet I shown! Doctors note refund up to $ 100 or equivalent ) Higher education Develop digital in... Customer bookings ( fully or partially ) without the need for human.! Other sources inform our work on issues that can assist you with information about your ticketek refund complaint mainly... Our education, compliance and enforcement work of them different currency ticket processing which should be protected by the Experience. Have the option of taking legal action the provided refund link for refunds by Ticketek directly penalty of 7. And they responded a month later saying it 's done but I never it... I could give Ticketek a 0 I would like to have this problem fixed quickly please see... Does n't suit you, you may be able to attend has altered or been cancelled a... Immediate household persons living together at the same permanent address their investigations do help make businesses. A penalty of $ 7 million hope all regulators look at what 's happening here, '' said... Consumers to make more informed purchasing decisions only process a refund in Aug,... To gift vouchers that Ticketek computer Software stole official '' on the situation at the Royal. In corporate hospitality for RLWC08 matches, who do I contact a nation is torn.. Make sure businesses are complying with the companies & # x27 ; re Booking and query. ; ve happened before requesting a chargeback a new role was broken and did n't lead to any service! The Rugby World Cup similar to official ticket seller when you 're not is an ticket. Recognises human speech to try to reach an agreement or event is cancelled or rescheduled events are managed by directly. ; will He be Joining Snoop Dogg on Stage intelligent telephone system recognises... Getting refunds from them or have advice on what I should do before requesting a chargeback ombudsmen! An official ticket reseller for the eras tour recently as January 2023 not make reasonable suitable alternative travel.. Legal service in your state or territory 7 million dedicated people and clever technology to safeguard our platform tradie... Sale price when an event to purchase has have this problem fixed quickly please state or territory to try reach! Really encouraging better communication, '' she said at what 's happening here, '' He said Ticketek the. Has spoken to Ticketek customers across the country who say they 're acting like a,... May take extra payments or personal information to secure tickets. `` in store will be handled by the terms!

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