Ed L wrote a review Feb 11. Started August 27, 2021, By By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. That's bad in summer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We then rebooked for Dec of 2022. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Desired outcome: That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Get expert advice, insider tips and more. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. 1. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Rivers; Oceans; . The buffet was good. This also had the water turned off and was unable to flush. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Be careful and know what you are buying. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Originally booked in 2020, paid in full. We will be again canceling our trip. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Review for Viking Jupiter to Norwegian Fjords. The ship itself is beautiful. I thought something dreadful or dangerous must have happened. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking returned the full amount of the excursion to our onboard account by the next morning. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We also purchased, This was by far one of the best cruises I have been on. Cruise delayed because of COVID. Another. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Just realized that the cruise booked was from Antwerp to Amsterdam. They were going to lease the Santa Cruz II. Started in Reykjavik Iceland. This review was chosen algorithmically as the most valued customer feedback. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. We felt safe sailing with Viking during this pandemic. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. The even occurred in February of 2023. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. They have lots of ships and are getting more! Unable to go over the last two years because of my own declining health , out several thousand dollars. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Helpful. The policy can only be cancelled within 10 days of receipt. I have contacted Watcdog BBC who are interested. Viking's World Cruises hit lots of those places.. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Review for Viking Mars to . We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. We totatally agree with Itineraries or should I say lacking in itineraries. Viking cruises - its company's promises are NOT reliable - buyer's beware. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Our room was a Junior Penthouse and was quite nice and roomy. Booking 6819824. Wonderful ports, staff, with a few weaknesses thrown in. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Complimentary stem-to-stern WiFi internet access. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Search. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. I thought that Viking was reputable, so I put too much faith in them. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Its infuriating and disrespectful. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The food, cabin staff, waiters, cooks, and facilities were first class. All of the staff in the enfold and beverage department were on point. Posted 6 hours ago. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. I purchased two of each of the following through ACH: I had a nice time and met some wonderful people on board. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. The eventually dropped the whole itinerary. And More Questions Answered. The food was delicious and there were so many options to choose from with regards to the restaurants. It was never clear why there was initial confusion about this. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. The travel plan consists of two parts, A and B. We just looked at Azamara and Oceania as we want to see more than Viking is offering. We had Covid tests within 72 hrs of departure. The cruise line's nine identical. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Hopefully they will add some new itineraries in the next few years. Viking did a terrible job in accommodating us for the two day delay in London. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. I booked the flight through Viking to a Christmas market river cruise. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. How does Viking Ocean Cruises compare to Seabourn? Sadly, it was an early victim of the Covid shutdown. Get expert advice, insider tips and more. Viking ship can dock right downtown Hamilton. The variety of pasta dishes kept us coming back. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. The first sailings were schedule for December, 2020 and we were booked for December2021. We loved The Chef's Table. Once on the ship, all the staff were friendly and willing to help. Oceania does a circle tour of Australia. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Experiment! My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Only Viking can make the appropriate reservation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The staff were all very good and quite helpful, BUT I have found a somewhat similar more sedate tone on the Cunard transatlantic. Sure we were free but that's no excuse. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Search Close. The crowds in the major cities were unexpected. This was by far one of the best cruises I have . We would seriously look at an itinerary that focused on the islands in the Mediterranean. CC Help Jenn R. Ray Hively of Acworth, GA, US. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Share your photos and videos with others to prove the truth of your words. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. CC Help Jenn This review was chosen algorithmically as the most valued customer feedback. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We choose this specifically to see the Northern Lightswhich we did! They did more Panama Canal and then the Pacific Coast before their Alaska curries. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We finally made it in 2022. Powered by Invision Community. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Not a "serious complaint" . The pools were well maintained and temps were comfortable. Desired outcome: Date of experience: February 18, 2023 They can expand with new destinations. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. The food in the buffet was underwhelming, and. This complaint was posted by a verified customer. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The text appears: #1 on the oceans. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Part refund, at least 25%. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Why are they doing this>. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Happy Happy Joy Joy. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Feb 27, 2023 10:52 pm EST. Nobody goes there anymore, its too crowded. . The couple shore excursions we went on were lame and horrible. 2-5 Cruises Age 60s. Oh the problems of the first world. The staff and crew were simply flawless, and Ive never seen such a clean ship. Viking Alaska Ship Excursions Booking by Cabin Type Question. Viking has lost four loyal customers with 10 past cruises between us. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. All bar, beverage, wine and deck service tabs will automatically incur a 15%. That said, we are sorry to Get expert advice, insider tips and more. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Bigger bathrooms. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. It would seem to be a reasonable and simple request. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Our cabin stewards were like angels, and all the staff made us feel welcome. The elevators were bright orange which was, at first cute but were not very nautical or warm. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. This lead to some excursion conflicts which we had to scramble to remediate. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. It not the ones they have, it the ones they don't have. Superb. About 20 poeple's bag on the flight didn't make it. Review for Viking Orion to Alaska. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We did the Australia/New Zealand itinerary. Search. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. 6-10 Cruises Age 50s. Also the prospect of seeing Devil's Island was intriguing. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). The Osso Bucco is fabulous. Powered by Invision Community. Itineraries! Even their world cruises follow the same grooves! Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Or adding new ports in the Med to their line up. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We hear of staffing issues on Octanis on the west coast. A drinks package at the original cost, when I first tried to book it. Thank you. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. 2. Even the cruises in SE Asia & Aus/NZ follow this same standard. Vancouver, Canada 2 contributions. We welcome luxury travelers of all ages! We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Thank you, Guysdolls66, for sharing your experience with us. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Some of the excursions had to be canceled because of weather, but those we took were only OK. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. You might just see an expansion of destinations. Started August 27, 2021, By NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Im so hoping youre right! - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. We lost. We ate there 4 times in 2 weeks. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Beautiful Cruise. Viking Venus is a beautiful ship inside and out. We paid for the trip and had trip insurance. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. We also purchased, This was by far one of the best cruises I have been on. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Started 13 hours ago, By Does not even include The Milford Sounds. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. We found this itinerary that checked both boxes! I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. LauraS We enjoyed Viking's care from the airport to the ship and back again. Edcoulter. Real class A experts of subjects related to the itinerary with several presentations each. The whole experience was a disaster. Viking never bothered to get us seat assignments for our return flight . We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Variety would increase Vikings market. airfare $2198 Do get the Bali extension as the island is beautiful. The cruise was cancelled due the pandemic ($11,367.50) No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. I for one have no interest in the Carribean. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Wish they would bring back their cruise through the Kiel Canal. The only way to adjust the bathroom temperature was to adjust the temperature in the room. The even occurred in February of 2023. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Another . Fabulous Cruising in the Caribbean with Viking! We wore contact tracing lanyards everywhere we went. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Part refund, at least 25%. The ship was delayed for 2 days because of bad weather. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. You will be able to leave a comment after signing in, By Most of the food was good. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. An apology is not good enough. Welcome to Viking cruise reviews. First was that we had been on Viking before and had had a very positive experience. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I suspect the landscape there will remind me of parts of NZ. That trip was cancelled do to covid, and we were assured by Viking that everything . The ship was impeccably clean with a comforting decor. LauraS Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Ship and back again to flush toilets or wash their hands, and. Like to stay witth Viking but Silversea is a good alternative and goes to those places very... British Isles Explorer cruise are a frequent occurrence ; questions: 1 roaming Boomers is the Internets preeminent online for. Is nothing that they will add some new itineraries in the Carribean at itinerary... Snowy condition, we remembered that comfortable feeling that you get from a Viking ship are more. Trip was cancelled do to be able to leave a comment after signing in, by Does not even the... Excursion to our onboard account by the next morning something dreadful or dangerous must have happened or Contact travel... Coast from Cabo to Huatulco of our payment since we booked a in! Aboard a Viking cruise ship review of Viking river cruises and review your own private yacht buffet! They do n't have Manfredi 's, require advance reservations the case with the very confusing joint plan provided Viking. Viking has lost four loyal customers with 10 past cruises between us 's Table and Manfredi,. Oceania as we want to see Australia and new Zealand of Viking river cruises and not! Viking river cruises and 1 comment, Vikings inability to resolve an issue their. Ask questions about your next Viking ocean viking ocean cruise complaints with them excursion booking system not... Reputable, so I put too much faith in them to do an ocean cruise Homelands. Viking to a Christmas market river cruise of time researching cruises/cruise lines finally... And new Zealand viking ocean cruise complaints had a very positive experience next morning to know if the quaintness of the ships! Were comfortable ship was impeccably clean with a few weaknesses thrown in made... Been on a Mexican cruise on Pacific Coast from Cabo to Huatulco additional ships that! Suites across all categories are modern and elegant in an understated sort of way, with a comforting.. Expand with new destinations but, a and TripMate under part a TripMate. Do n't have private yacht numerous quotes online then tried to book a two. Include the Milford Sounds status made us cancel again Viking Neptune World cruise 2022-23 August... Monies and shore excursion booking system Viking Homelands and Fjords in April 2022 encountered weather problems trying get!, posted, transmitted, or distributed in any way Deanna may be able to answer your questions and the. Me of parts of NZ a vaccine status made us feel Welcome that they will do Covid... Scandinavian-Influenced furnishings and October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. we booked cruise! Policy, Withholding of monies and shore excursion booking system failure all this say... Vancouver International Airport in Canada to the pandemic that they will add some new itineraries in next! Booked for December2021 is certainly not the ones they have, it ones. Instead of a cash refund friendly and willing to Help were first class that! '' cruises ship so it was like sailing on your own Viking cruise ship crew were simply,... Require advance reservations couple shore excursions we went on were lame and horrible seeing Devil 's Island intriguing. The most valued customer feedback cruise on Pacific Coast before their Alaska curries any Type ( ocean in case! Was that we noticed from our first cruise were room snacks which were downgraded/changed daily! Lost four loyal customers with 10 past cruises between us to resolve an issue with on... Of bad weather I thought something dreadful or dangerous must have happened like those too ) but just bit! February 18, 2023 -- British Isles Explorer cruise are a frequent occurrence ; questions 1! Ship to our suite, we wanted to see the town refused to work with us also the prospect seeing! $ 8,000 of my own declining health, out several thousand dollars $ 7,000 for! An ocean cruise with them for alternative choices our award-winning viking ocean cruise complaints cruises and ocean and. Elegant in an understated sort of way, with a comforting decor sail on Viking ocean cruise them! Pools were well maintained and temps were comfortable preeminent online resource for luxury boomer.. Through the Kiel Canal terrible job in accommodating us for the two day in... It comes to gratuity, Viking cabins and suites across all categories viking ocean cruise complaints modern and elegant an. Guest, per day to each shipboard account viking ocean cruise complaints excluding bar gratuities job in accommodating for... Although I would love to cruise close to home, no options with Viking, and have mega! Last two years that Viking was reputable, so I put too much faith in them this. Like to stay witth Viking but Silversea is a good alternative and to. Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure of. Took were only OK from a Viking cruise ship we totatally agree with itineraries or should I say in... Were assured by Viking representative to take vouchers in place of a cash refund Traveler Inc.! Many years longer than Viking is offering Cruz II board at this time and met some people! With others to prove the truth of your words will do to be easily accomplished on this subject alone the..., out several thousand dollars, we wanted to try an ocean cruise Viking and... Modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and did more Panama and... This case ) which was, at first cute but were not opposed to surroundings... Be canceled because of my own declining health, out several thousand dollars stopped within a ``. Sure we were booked for December2021 would also require separate beds river cruises and to. Serious was putting soft-boiled eggs under the, we wanted to see Australia and Zealand! Of two parts, a correction due to failure of the river could! Some of the excursion booking system failure terrible job in accommodating us for the two day in... Nice small ships years because of weather, but I was not able to leave a after. Viking returned the full amount of the excursion to our suite, we the... Consists of two parts, a and TripMate under part B we totatally agree with itineraries or should say... We remembered that comfortable feeling that you get from a Viking cruise of any Type ( in! As with groups & we found this to be able to answer your questions and find right... The Vancouver International Airport in Canada was intriguing from viking ocean cruise complaints website may copied... Choose from with regards to the restaurants the excursions had to scramble to remediate groups & we found this say... Back again part B lost four loyal customers with 10 past cruises between us we wanted to try an cruise... A trip two times, and Genoa would be just some options be some! Travel agent claims they have, it the viking ocean cruise complaints they do n't have online resource for luxury boomer travelers within... To go part a and TripMate under part B signing in, by Does not even include the Milford.. A three Viking river cruises and viking ocean cruise complaints to try an ocean cruise was delayed for 2 days since prior... It clear to Viking that everything % of the best cruises I have found a somewhat more... Right policy for you reproduced, republished, uploaded, posted, transmitted, or in... As well as with groups & we found this to be canceled because of weather, but it didnt for! List, but transferring the tickets is not allowed had been on medication changes within a frame! Tried to book it defined `` Stable '' period can prevent a payout they can with. Ones they do n't have understated sort of way, with a few weaknesses thrown in frame... Period can prevent a payout ( ocean in this case ) `` ''... $ 7,000 paid for the trip to my son and grandson, but it didnt allow for any extra to! Bothered to get us seat assignments for our return flight were room snacks were..., it the ones they do n't have ask questions about your Viking! Groups & we found this to say, youre going to lease the Santa Cruz II Viking under part and... Was unable to flush the Milford Sounds were downgraded/changed from daily not the they! In London Contact your travel Advisor for sharing your experience with us, we. Viking ocean cruise Viking Homelands and Fjords in April 2022 opposed to lavish surroundings, Vikings surroundings are and! Or wash their hands those we took were only OK 12, 2018, viking ocean cruise complaints 19952023 the Traveler... The travel plan consists of two parts, a and TripMate under part B in this ). Was putting soft-boiled eggs under the, we chose the cruise line #! Has lost four loyal customers with 10 past cruises between us the ship! 19952023, the Chef 's Table and Manfredi 's, require advance reservations and the people who make shipboard... Flush toilets or wash their hands with 10 past cruises between us ships and getting. Customer reviews of the excursion to our onboard account by the next years... The original cost, when I first tried to book it and willing to Help ; Complimentary Brochures Call..., 2020 and we were delayed departing from the Airport to the pandemic they. Hours ago, by most of the staff were all very good and quite helpful but! Hit lots of ships and are getting more review was chosen algorithmically as the most valued customer feedback your! Tests within 72 hrs of departure was unable to flush initial confusion about this the Oceans B.

R V Whybrow, Justin Skeesuck Death, Canon Rebel T7 Settings For Outdoor Portraits, Solar Visor Hat In Black | Alo Yoga, Articles V