This was my second time back to this hotel. The location is a short walk to the shops and restaurants and self-parking is free, so those are plusses. Booking not found double-check your booking number and PIN then try again. Guests can also enjoy plush bathrobes and free toiletries. The toilet ran constantly. There are also yoga mats and medicine balls to help guests complete their workouts. The reservations assistant said no problem. We appreciate your business and apologize that your stay was less than perfect. Claim your listing for free to respond to reviews, update your profile and much more. NONE. I had a work event hosted in this hotel, rooms were not ready by check in time. Situated in the middle of the domain which is a convenient walk to the shops and restaurants. And yes it gets worse. Two wedding parties and a company retreat had all rooms booked so the prices were through the roof. As i mentioned in my post yesterday, for a couple of days I stayed at a Westin hotel, which accommodates dogs. I said are u sure because the bill has a different card. Pool Menu To me for as much money as those rooms cost my sheets should have been clean. ? Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Guests can also enjoy plush bathrobes and free toiletries. The remainder of the service charge and delivery charge are . Lunch The hotel also has the Westin Eat Well Menu for Kids, and kids are welcome to use the hotel pool. How can you all sleep at night providing such horrible, incompetent and negligent service claiming its up to the bank. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I am sitting in the room grossed out. Press the question mark key to get the keyboard shortcuts for changing dates. In all my years of travel, i have never had such an awful experience with incompetent hotel staff. What food & drink options are available at The Westin Austin at The Domain? Restaurant had a nice breakfast buffet but you can custom order an omelet. I have stayed at this hotel 15 days this year off and on. THE WESTIN AUSTIN AT THE DOMAIN - 183 Photos & 240 Reviews - 11301 Domain Dr, Austin, TX - Yelp Restaurants Auto Services The Westin Austin at The Domain 240 reviews Claimed $$$ Hotels, Venues & Event Spaces Edit Open Open 24 hours See 184 photos Write a review Add photo Services Offered Verified by Business Location & Hours Get directions Search, compare and buy the best travel insurance for the lowest price, Rooms come stocked with Starbucks coffee and tea, The Domain shopping center offers a complimentary shuttle service that takes shoppers to and from the hotel, The Austin Executive Airport is about 12 miles east of the hotel; the Austin-Bergstrom International Airport is 20 miles south. If you stayed at this property through Booking.com, you can write a review. From flexible portion sizes to mindfully selected ingredients, this special menu offers a variety of healthier choices to help you eat well, for you. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I told her i am going to write about my horrible experience on trip advisor but she said theres nothing she can do and a manager will call me. Get exclusive access to members-only deals by email. Unlock Member Rates! Enjoy a full wine list, diverse beer selection from local breweries and live music four nights a week. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. See View 32 for additional menus. Only a customer who booked through Booking.com and stayed at a specific property can write a review. I said i have a concern because i want to make sure u use the right credit card. Rightfully so. Located next to our main pool and just steps from the sand, Splash offers a relaxing place to enjoy casual dining and refreshing drinks. The Westin Austin at the Domain has a heated outdoor pool and Jacuzzi. Directions Westin Bayshore Room Service ($$$) Write a Review Select a Rating! The hotels fitness studio houses cardio machines as well as free weights. Taxes and fees that are shown are estimates only. Taste the flavors of North Austin at Urban, the contemporary American grill at The Westin Austin at The Domain. Booking.com. One of my favorite places to say. Meetings succeed when attendees feel well-balanced and replenished throughout their experience. Ok, not great for adults but when snowed in it would be better than being hungry. Bar staff had 6 hats on and were starting to show cracks around the edges. A total of 1624 have reviewed the The Westin Austin at The Domain, giving it a rating of 4.5, on a scale of 1-5. Enjoy our delicious restaurant fare from the privacy and comfort of your room. That's how we know our reviews come from real guests who have stayed at the property. The most helpful contributions are detailed and help others make better decisions. See you next time! Came intown for a wedding and the hotel was completely booked. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. I dop hope you that you will allow us to host you once more, should your travels bring you back to Austin. Tripadvisor performs checks on reviews. After their trip, guests tell us about their stay. clean, convenient location, great amenities, great customer service, cant beat the pet policy. From the Buddha Shakyamuni to the Hawaiian Quilts, learn what inspired this collection of one of a kind pieces of art and artifacts from Asia and the Pacific. The restaurant sorely needed three more staffers -- two bus-persons and an expediter -- would have relieved the burden of the two servers and the manager who was bussing tables rather than seat and attend to guests. more. board/q-tip/cotton ball, shoe-shine mitt and lotion (which smelled great). Beautiful hotel., Hotel staff was amazing! The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. It was obvious that housekeeping had not touch that bed. This is the Courtyardy-est Westin I've ever stayed in. urban, our North Austin restaurant, will have amended services for hotel guests. We are fully committed to providing each guest with the highest level of service and have fallen short during your stay. Stay away! Because when you Eat Well, Move Well and maintain balance, you empower your team to be their best selves. Before placing your order, please inform your server if someone in your party has a food allergy. if the writer is claiming to be someone else). Great Location says it All and Everything about the hotel. TRULY ENJOYABLE. Impeccable service from Kim Johnston at the front desk who let me check in early and was very accommodating. It includes a kale Caesar, wedge, spicy chicken sandwich, burger, curry, steak and a couple of other items. Adult I am happy to hear you enjoyed your stay and our amenities. Our team takes pride in consistently ranking in the top 5% of Westin hotels in North America in customer satisfaction and staff service, and unfortunately your experience does not reflect the genuine care we provide to our guests. We thank you for taking time to stay with us during your special event, and apologize we did not provide a memorable experience. Tripadvisor performs checks on reviews. Contact us for reservations or stop by anytime. Stop by Maggiano's at The Domain for season-fresh Italian food in Austin, Chef-prepared and inspired by Nonna's traditional recipes. Beds are comfortable though. What is yalls incidental fee per night or stay? Even more, Marriott Bonvoy can help with a variety of resources including booking tools and online training modules. Thank you for staying with us and we apologize we did not meet your expectations. This does not affect the quality or independence of our editorial content. Vibrant colors and chic details are showcased in each guest room at The Westin Austin at The Domain. All rights reserved. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The deck has lounge chairs ideal for relaxing. Plastic cups, towels few/ paper-thin, encouraging guests to forgo housekeeping to save water, no room service after 10, 1 bottle of water in room avail at top dollar, and your upgrade as a top-level Marriott customer is described but not available. Explore our portfolio of more than 200 locations in destinations around the world. No one ever did. walking distance to multiple restaurants, bars, shopping. The Westin Austin at The Domain accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. Xe#KSNFknWF 5J~*KOWa\/(0_mU6*KS[ P36J)Em, adobe:docid:photoshop:b5729823-863b-1178-9908-afd46858ab2a, xmp.id:97835af9-6632-4359-9cbc-1331ecb81ca9. Additional sorting options might be available (by type of traveler, by score, etc). Order Delivery. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cultivating the Maltese love of good food, The Westin Dragonara Resort brings casual dining and eat well, healthy menus to an island where eating al fresco is second nature. If short term stay it is $100 for incidental per stay. See The Carolina Room for breakfast menu. Dial 0 to order with Service Express. The rooms were clean and bedding was nice and comfortable. Please reach out to me directly with you contact information so that we can talk through this further. BAGELS & LOX | 18 Half | 12Toasted Bagel served with Smoked Salmon, Capers, Shaved Red Onion and Cream Cheese, EGGS YOUR WAY* | 152 Eggs served with Bacon or Sausage and your choice of Breakfast Potatoes or Grits, CLASSIC BENEDICT* | 16 Half | 102 Poached Eggs, Canadian Bacon, English Muffin, Hollandaise with your choice of Breakfast Potatoes or Grits, SMOKEY BENEDICT* | 20 Half | 142 Poached Eggs, Smoked Salmon, English Muffin, Hollandaise with your choice of Breakfast Potatoes or Grits, CINNAMON FRENCH TOAST | 12Fresh Berries with Whipped Cream, CLASSIC EGG SANDWICH | 14Scrambled Eggs, Smoked Bacon, Cheddar Cheese on Sourdough Bread, FRUIT CUP | 6Watermelon, Cantaloupe, Honey Dew, Pineapple, Berries, BERRY PARFAIT | 8Local Honey, Greek Vanilla Yogurt, Fresh Berries and Granola. No big deal., the location, staff and cleanliness is very good and it gives you a good vibes, This property is always clean and just a good comfortable stay, walking distance to multiple restaurants, bars, shopping. They are both all-stars on our team! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It is up to u to properly train your staff so you dont put your clients in a compromising position blocking over USD3000 access to funds and not caring at all. The service charge includes a 1625 gratuity for staff. Blend Caf. ~ The full-length shade in the room and no sheer curtains was not optimal. The service charge includes a 16.25% gratuity for staff. I told her the only time I swiped it was last night. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Our team's goal is to be the hotel of choice when guests travel to the Austin area, and we have fallen short of that during your stay. the location, staff and cleanliness is very good and it gives you a good vibes, This property is always clean and just a good comfortable stay. Then she said ok. Thankfully we did that. View Menu. It features an on-site restaurant and rooms with free Wi-Fi. Let's go to North. MORNING BREAKFAST OVERNIGHT OATS | 12Oats, Granny Smith Apple, Shredded Carrots, Walnuts, Greek Yogurt, CHOCOLATE CHERRY CHIA PUDDING | 12Chia Seeds, Milk, Chocolate Syrup, Cherry Garnish, PUMPKIN SPICE PARFAIT | 14Whole Milk Greek Yogurt, Maple Syrup, Pumpkin Seed Granola. We are so happy to hear you enjoyed your stay at our hotel and that you enjoyed the amenities of the Domain throughout your stay. U.S. News analyzed more than 35,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings. Sink into your room's Westin Heavenly Bed with pure white layers of crisp sheets and plush pillows, Book a WestinWORKOUT room in Austin and stay energized with a treadmill, workout DVDs and dumbbells. Other than that it was clean as usual and everyone was so kind and helpful., The lobby was so unusual as well as inviting! Couldn't hear them at all in the room area. The space's dcor is intimate and luxurious. The shower leaked. Never miss out on the fun! Thanks! We will be sure to celebrate the service of Kim and Tammy. When i saw it, the wrong card was on it. Sophisticated Drinks in a Lively Atmosphere It is now part of the Marriott portfolio of hotels. The only way to leave a review is to first make a booking. Contact accommodation for availability. We met Sam from the engineering department and he's friendly and accommodating. In the event of an early departure, the property will charge you the full amount for your stay. If we find any, we delete them and, if necessary, take action against whoever is responsible. Thank you for choosing to stay with us during your travels to the Austin area, we appreciate your loyalty. There are several dining options at the Domain shopping center, but on-site, this Westin features Urban An American Grill, which serves American cuisine in a casual setting. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. My last visit was in 2016 when it was truly a Westin. Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. This urban oasis is just a few miles north of downtown. Let us help you customize a day spa experience that will leave you rested and energized. 3am we cm downstairs to settle the room charges and the new receptionist says she cant do anything because shes running a system audit. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. At Westin, we believe that eating well isnt just for grownups. Predictable and generally comfortable stay. The floor we were on was a little loud however I believe some one may have been having a birthday celebration there. The next morning I woke up to realize the two cards were authorized. Dinner. . This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We stayed at your hotel after our wedding, knowing that it is a classier place and we splurged hoping for a great experience but we ended up leaving disappointed. I had to leave early the next morning around 6:45am. Pets receive a complimentary bed, bowl and a mat. This is the version of our website addressed to speakers of English in the United States. Westin Fresh by the Juicery offers a menu of nourishing, revitalizing juices and smoothies, curated by the experts at The Juicery. Thank you again for your feedback. Editors note: Hotel information is updated periodically. we loved the cocktail bar and gathering seatings that engaged our attention immediately inviting us to sit and visit and enjoy other guests in the, THE STAFF was EXCEPTIONAL IN THEIR ATTENTION. There are similar hotels available. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The parking area can be pretty full after 6:00 pm so if you arrive late you may have difficulties finding a good spot. In the evening stop by Blend - Bites, Bottle, Brews as we serve craft beer, wines, and cocktails as a perfect pairing with our small bites. Check your booking confirmation email to find your booking number and PIN. The man who changed the sheets was nice and did his best. Thank you for the great review! Excellent location show map, Excellent location rated 9.4/10! Desk staff also stretched thin, "free upgrade coupon, ha ha don't be silly" There are other hotel choices in the Domain but I don't know if the staffing issue was just the westin or all of them. What complete bullsh#t. I woke up every morning like a taco, wrapped in the fitted sheet. Only want a apple & banana so had to pay. Cancellation and prepayment policies vary according to accommodations type. Additional charges may apply. Prices are also back to precovid. Bathroom lighting was good. Kids had better breakfasts off main menu. Youll find focus-enhancing foods on our new Eat Well Menu catered to fuel your team, Bright Breaks such as mid-morning stretches that lead to brighter ideas and so much more. There's no microwave in the room, but I think they have one available outside the rooms. engaged with many of the guests who thought so, too. Guests looking to stay in shape can book a WestinWORKOUT Room, a traditional room with a king-sized bed that also comes with a treadmill, dumbbells and other fitness amenities. Unhappy and angry. Our Bright Breaks offer attendees meaningful opportunities to refresh and recharge, whether with an energizing activity or beneficial snack. stet05 - Thank you for your review! Friendly staff. I said can we at least pay for the meals as we wanted to use a different credit card. Select dates to see this property's availability and prices, Guests are required to show a photo ID and credit card at check-in. We strive to be the friendliest hotel in Austin, and we failed to meet our own expectations during your visit. Weather permitting. This hotel is still taking the post-Covid cost-cutting approach that we are all so sick of. Filet, Whipped Mashed Potatoes, Sautee Mushrooms, Chimichurri. The hotel is in a great location and the rooms are very spacious and clean. What are some of the property amenities at The Westin Austin at The Domain? I stayed in this hotel because of convenience for a customer visit. The Westin Austin at the Domain. There are 2 King Workout rooms with a Peloton bike in each and the gym also has 2 Peloton bikes. At Westin Hotels & Resorts, everything we do is designed to inspire well-being and enhance productivity. Hotel staff was amazing! We appreciate you choosing to stay at the Westin Austin Domain during your recent travels to Austin, and apologize we did not exceed your expectations. Extremely accommodating. The lobby is nice. Order Takeout. 2 Poached Eggs, Smoked Salmon, English Muffin, Hollandaise with your choice of Breakfast Potatoes or Grits CINNAMON FRENCH TOAST | 12 Fresh Berries with Whipped Cream CLASSIC EGG SANDWICH | 14 Scrambled Eggs, Smoked Bacon, Cheddar Cheese on Sourdough Bread FRUIT CUP | 6 Watermelon, Cantaloupe, Honey Dew, Pineapple, Berries BERRY PARFAIT | 8 Conveniently located restaurants include North Italia, Maggiano's Little Italy, and Gloria's Latin Cuisine. Breakfast, Lunch & Dinner Daily6:00am - 11:00pm. Savor locally-sourced ingredients in traditional favorites and Lowcountry fare. The Domain was main reason for this stop over and that was questionable too for a shopping experience, look at the shop list carefully and bear in mind this isn't an outlet mall but full priced shops. Saltwater pool and jacuzzi were sparkling clean. In this timeless venue, exquisite bespoke menus are paired with superlative service so guests experience the highest standard in the unparalleled surroundings of the Banking Hall. Each room features bathrobes and a cordless phone. Flexibility is key to learning and collaboration, and we offer inspired spaces, both big and small as well as agendas, designed to power productivity and inspire breakthroughs on any schedule. Traditional rooms have a shower/tub combo, while larger suites have walk-in showers. EAT WELL PEANUT BUTTER & BANANA SANDWICH | 8Whole Wheat Bread, Peanut Butter, Banana, Seasonal Fruit, EAT WELL QUESADILLA | 8Corn Tortilla, Low Fat Cheese, Pico de Gallo, Eggs, FRENCH TOAST | 9Cinnamon Battered Deli Bread, Powdered Sugar, Fresh Berries, Maple Syrup, OATMEAL | CUP 5 BOWL 7Rolled Oats, Fresh Berries, RISE & SHINE BREAKFAST | 101 egg served with Bacon or Sausage and your choice of Breakfast Potatoes or Grits, FRUIT CUP | 6Watermelon, Cantaloupe, Honey Dew, Pineapple, Berries, EAT WELL TURKEY BURGER | 12Ground Turkey, Whole Wheat Bun, Sweet Potato Fries, Carrot and Celery Sticks, EAT WELL SPAGHETTI BOLOGNESE | 12Ground Turkey, Onions, Carrots, Celery, Chicken Broth, EAT WELL CHICKEN WRAP | 9Poached Chicken Breast, Romaine, Shredded Carrot, Red Bell Pepper, Lime Juice, Avocado, Cilantro, EAT WELL DR. GREGS DECONSTRUCTED CAESAR SALAD | 10Grilled Chicken Breast, Romaine, Cherry Tomato, Bacon Pieces, Caesar Dressing, Whole Grain Crouton, Parmesan Crisp, EAT WELL CHICKEN QUESADILLA | 8Corn Tortilla, Chicken Breast, Low Fat Cheese, Brown Rice and Beans, Pico de GalloGRILLED 5 OZ. The lunch and dinner menu is limited, but you are steps from The Domain, which offers plenty of places to eat and shop. Our room was being refreshed everyday by the housekeeping which is a huge plus for me as I always want my room clean and replenished. Family-friendly chain featuring Salvadoran & Tex-Mex favorites, plus mojitos & margaritas. Facebook Twitter Instagram Im Marriott customer for years and never had this experience before. Breakfast Hours of Service: 7 a.m. to 11 a.m. on the weekends. Please note that all Special Requests are subject to availability and additional charges may apply. The nearest bus stop is Domain, within only 450 metres away. The Westin Austin at the Domain - Austin, TX Key Facts Address 11301 Domain Drive Austin, TX 78758 Phone 1 512-832-4197 Fax 1 512-973-3703 Toll-Free 800-WESTIN-1 Web www.marriott.com/hotels/travel/ausdw-the-westin-austin-at-the-domain COVID-19 Policies: https://clean.marriott.com/ Email 3232@whitelodging.com Overview Description Would kill them to smile or chat. Hours and availability are subject to change. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The lobby was so unusual as well as inviting! We assure you our staffing challenges are not a cost saving measure, but instead due to a workforce shortage that the entire service industry is facing as a result of COVID. Please dont include personal, political, ethical, or religious commentary. Hotels near The Westin Austin at The Domain, Hotels near Somersault Innovative Cocktails, Killeen-Fort Hood Regional Airport Hotels, Hotels near University of Phoenix - Austin Campus, Hotels near Paul Mitchell The School Austin, Hotels near Austin Graduate School of Theology, Hotels near Austin Presbyterian Theological Seminary, Hotels near Austin Community College District. The Westin Austin at The Domain is a smoke-free property. Amazing staff super nice! Service charges and government taxes are additional. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Our team is always looking for ways to "wow" our guests, and we missed an opportunity to create special memories for you during your stay. There was no daily housekeeping although you could ask for fresh towels. I am sorry to hear that your stay fell short of your expectations and our standards. There are so many good hotels in the Domain district area for much better price and better value. The "upgrade" provided due to our status was hardly an upgrade at all. Disappointing. Which room amenities are available at The Westin Austin at The Domain? See more questions & answers about this hotel from the Tripadvisor community. This lets us know our reviews come from real guests like you. The 6th Street entertainment district is 19.3 km from the hotel. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Sheers are nice for getting a little light in the room without people being able to see in. Copyright 19962023 The hotel is very close to many restaurants The room was SPOTLESS. I am very picky with room cleaning, and it was perfect. Where scratch kitchen meets crafted beverages. Its relatively new so you wont get a sense that you are staying at a mausoleum. Leave it all behind, experience the iconic Mauna Kea Beach Hotel and enjoy a complimentary night on us. Is The Westin Austin at The Domain accessible? Rooms Maximum 3 roomsperson-1 Adults Maximum 8 guests per room-1 Children-0 AGE OF CHILDREN REQUIRED. Restaurant staff were awful. Urban Lounge offers a selection of beer, wine, and specialty cocktails and a Sunday brunch.

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