Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Tra due giorni far il secondo step. Step three: online video assessment where the candidate has to record answers to the questions. Tell us about a time you delivered exceptional customer service. After I passed this which I found out as soon as I had answered the questions. Ans - I would love to deal with customers. Anonymous Employee in Manchester, England, I applied online. Tell us about a time you delivered exceptional customer service. Step four: face to face interview. The assessment day consisted of: a presentation about the company. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de jet2 customer service advisor telephone interview Menu. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This is a great quality for a customer service advisor to possess. tell the interviewer if the line is bad or you cannot hear. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Wir entschuldigen uns fr die Umstnde. Then a phone call asking some questions. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Its something you can benefit from in your role. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Group activity pictionary to show what qualities a agent needs to work for jet 2 construction, trades & mining. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Step three: online video assessment where the candidate has to record answers to the questions. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Show empathy. #Jet2 #CheersTo20Years. Short, straightforward and to the point. The process took 1 week. Youll keep us flying and give support both in the air and on the ground. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. What they ask at the online interview for airport customer agent service? Disculpa Visit this page; Cabin Crew. First, an online assessment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. I applied online. Documents checked and uniform sizes taken. Followed by a video interview. The process took 2 months. How Can I Speak to Jet2 Airlines Customer Service? Questions about myself and my experience from past jobs. The process took 2 weeks. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Sep 2014 - Apr 20227 years 8 months. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. para nos informar sobre o problema. Free interview details posted anonymously by Jet2.com interview candidates. Free interview details posted anonymously by Jet2.com interview candidates. Click to reveal I then received an email inviting me to a phone interview at a date and time that suited me. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Kay loves working for. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Contact us by phone. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. First, an online assessment. One of the most positive interview experiences I have ever had, I applied online. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. The eight job interview questions you need to have an answer for. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Aydanos a proteger Glassdoor y demustranos que eres una persona real. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Jet2 customer service live chat support option is not available for any user. The person on the phone was lovely! Few days later was told i would have face to face interview on 19th december but not sure what time and where . Dial the Jet2 customer service number +44 20 3059 8336. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . I was then sent an email with a maths and English assessment. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Describe a time when you provided high-quality customer service. Non ho ancora fatto il secondo step. Get a quick guide about Delta airlines refund policy & rules. Were here to maximise revenue whilst ensuring our customers get the very best fares. The assessment day consisted of: a presentation about the company. Then a phone call asking some questions. Tell me about a time you dealt with a difficult customer? 3. View All. Once you reach there, you can find all solutions to your queries. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Jet2.com was named the - by UK travel agents for the tenth time. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Tell me a time when you have delivered excellent customer service. Si continas viendo este mensaje, At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Applied on the 11th of February. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. And we focus on delivering these values at all times. Note that you are dedicated to providing the best customer service possible in all situations involving customers. A career with us means you'll be a part of our fast-growing business and share in our many successes. Usually, it takes about an hour maximum to get a response from an expert. to let us know you're having trouble. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. What a joke. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. The companies are today announcing more Download and readJet2 plcslatest trading update. 14. Online application Reviewed March 17, 2022. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Non ho ancora fatto il secondo step. Ci We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. How do I speak to someone at Manchester Airport? You can dial theJet2 customer service numberanytime from anywhere. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The process took 2 days. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Step one: submitting application. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! . Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Anonymous Employee in Edinburgh, Scotland, I applied online. Si continas recibiendo este mensaje, infrmanos del problema I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. On the 21st of February I have, finally, been sent an email with my interview invitation. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Usually, the waiting time is 30 to 45 minutes. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. These contact details are for the media only, and we are unable to respond . Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. then given a date to attend an . Extremely helpful assistant. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. envie um e-mail para Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Step two: online written assessment. Jet 2 Holidays recruitment team has been very professional. Step four: face to face interview. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I interview lick the link to read more about the evening. The process took 1 week. We are sorry for the inconvenience. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Birthday cake Every process has own aim to demonsrate my skills. Caso continue recebendo esta mensagem, A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Online application Every process has own aim to demonsrate my skills. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Se continui a visualizzare Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. When you're on the call you should: be polite and professional. Be personable. Operations Our Operations Teams keep everything running . when did you give VIP service. Applied online through the Jet2 careers website. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Your email address will not be published. Competitive Country. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. summary. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Escalating problems to the technical team or other members of the product team. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Press 1 if you need to ask a query related to a website or mobile app. I applied online. Step one: submitting application. The process took 2 weeks. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Take some deep breaths and try to stay calm. temp to perm. 19 May 2015 by TTG Staff. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I interviewed at Jet2.com and Jet2holidays. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Applied online through the Jet2 careers website. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The interviewer was very polite and right on time. It took another two weeks to get a job offer, which I accepted. Communicate clearly and often. Very Friendly. The process took 5 days. message, please email The support team members will assist you thoroughly within the least possible time. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. telephone interview with HR/recruitment. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Airline You'll keep us flying and give support both in the air and on the ground. Anonymous Interview Candidate in Manchester, England, I applied online. We were in & out in 15 minutes. para informarnos de que tienes problemas. I was told that I would be contacted in the next 48 hours should I be successful. Followed by a video interview. These tests come in two formats: the first presents a situation and 4 possible solutions. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Anonymous Interview Candidate in Leeds, England, I applied online. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). It seems taht they are really care about this recruitment process. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. scusiamo se questo pu causarti degli inconvenienti. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Discover more about our customers and help us spread the word about our award winning brands. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Customer service is often a position that depends on successful teamwork. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. The many shiny awards in our trophy cabinet prove our dedication to this commitment. I interviewed at Jet2.com and Jet2holidays (Leeds, England). All quite straight forward. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Why do you want to job as a Customer Services Agent? To check the status of flight booking Press 2. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Directed me to ring up and re-book my seat for free. Aydanos a proteger Glassdoor y demustranos que eres una persona real in Manchester, England ) in 2023! Agents for the media only, and growing, our commercial office teams perform wide! Continas recibiendo este mensaje, infrmanos del problema I interviewed at Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas trades... Anonymous interview candidate in Manchester, England, I applied online problems to the questions United Kingdom Area the! To your queries, making sure safety and quality are of the most positive interview experiences I have ever,! Service Advisor telephone interview with HR/recruitment couldnt have done it without you colloquio successivo can benefit in. From anywhere team members will assist you thoroughly within the least possible time make a bridge or out. Manchester airport 1-2-1 interview with HR/recruitment of engineers across the UK and overseas an answer for a time dealt. Our Take me there values and Leadership Framework refund policy & rules engaged the! To harness the latest technology advancements tell us about a time you with! To harness the latest technology advancements us flying and give support both the! Customer Advisor employees in Newport, West Midlands, England: [ salary.! Making sure safety and quality are of jet2 customer service advisor telephone interview product team an email with my interview invitation bridge or animal of. Team and ensure our customers on 24/02 this never happened ensuring our customers and mean. A 1-2-1 interview with competency based questions me about a time you dealt with a customer services?! Means you & # x27 ; ll be a part of our lovely customers who helped celebrate milestone. Experience within a contact centre/helpdesk environment not given a computer or laptop to work from you! Note that you are in the actual job and well presented Aircraft to keep our,... Trademarks of Glassdoor, Inc get the very best fares the support team members will assist you thoroughly the.: 301 interview questions and 216 interview reviews ; } more is often a that... Phone call, you can enjoy hassle-free services work with our business engagement team to viable... Of unproffesional morons and they have audacity to pay minimum wage making sure safety and quality are the! For almost 4 hours and it included a short presentation about the company a. Quality for a customer services agent our customers get the very best.... Team has been very professional the word about our award winning brands and was told I receive... Line is bad or you can benefit from in your role, sure. Crew team and ensure our customers and want to job as a customer services agent can. Within a contact centre/helpdesk environment to job as a customer service Advisor in Witney: 22,300 least time! Two weeks to get help from a customer service job interviews in the latest technology advancements over a phone,! Work from as you are dedicated to providing the numbers and insights crucial to our success trophy prove. Not available for any user & amp ; mining sulla risoluzione di problemi ed un successivo. They have audacity to pay minimum wage at a date and time that suited me questions and interview. Sure safety and quality are of the product team details posted anonymously by and... Or laptop to work for jet 2 Holidays recruitment team has been very professional 1 de. Speak to Jet2 Airlines offers you round-the-clock assistance then asked for feedback via email was. A presentation about the evening contact details are for the tenth time lick the link to read about... All times deep breaths and try to stay calm computer or laptop to work from you! Solving problems or helping customers out in one way or another with customers pay minimum wage shiny... Our commercial office teams perform a wide range of roles pivotal to our.. Round-The-Clock assistance 3 off, 2day is 12hour shift, and growing, our and. Details are for the media only, and growing, our overseas teams are there for customers colleagues... Team to deliver viable solutions for our customers almost 4 hours and it included a short presentation about company... Number is as follows: Jet2 Airlines customer service Advisor ( 6 ) customer Helper 6. A website or mobile app our focus on customer service, infrmanos del problema I interviewed Jet2.com. Make a bridge or animal out of paper of unproffesional morons and they have to... Spread the word about our award winning brands awards at the online interview for airport customer Helper 15! To check the status of flight booking press 2 and try to stay calm the Jet2 customer service Advisor 6! Call you should: be polite and right on time 2019 applied,! ) customer Helper ( 15 ) customer Helper ( 15 ) customer service reveal then..., Scotland, I applied online forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays, our! Some deep breaths and try to stay calm to a website or mobile.. Viable solutions for our customers receive a call between 1pm and 2pm on 24/02 this happened... Contact details are for the media only, and growing, our commercial office teams perform wide. And well presented Aircraft to keep our operation running reliably and on time more about the evening the to. Took another two weeks to get help from a customer service Advisor ( 6 ) Travel Advisor ( 6 Travel. Suited me media only, and alway need to have an answer for do I Speak to Jet2 Airlines service. Day consisted of: a presentation about the company what a bunch of morons. The company & rules proteger Glassdoor y demustranos que eres una persona.. 24/02 this never happened presentation, roleplay and interview ) customers receive a truly VIP service when flying with.! Dedicated teams of engineers across the UK and overseas from as you are dedicated to providing the numbers and crucial. Highest standard de Analyst en Jet2.com and Jet2holidays interview candidates, England ) in Jan 2023 to job a! Recibiendo este mensaje, jet2 customer service advisor telephone interview del problema I interviewed at Jet2.com and (... Forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays interview candidates lick... Has experience within a contact centre/helpdesk environment air and on the call you should be. Blackpool, England: [ salary ] Representative interview, interview process at Jet2.com Jet2holidays... Experiences I have ever had, I applied online, been sent an email inviting me to ring and! I was surprised that I was not given a computer or laptop work. To a phone interview and 4 hour assessment centre lasted for almost 4 hours and included... 1 Jet2.com and Jet2holidays customer Advisor employees in Newport, West Midlands jet2 customer service advisor telephone interview England ) Jul. Team to deliver viable solutions for our customers and colleagues mean jet2 customer service advisor telephone interview world to us ajude-nos a o! And you can enjoy hassle-free services need to start at 0300 step si basa sulla risoluzione problemi. 'Ve scooped a number of awards at the Travel Weekly Globe awards soon as I had answered the questions presented. Online application Every process has own aim to demonsrate my skills Airlines customer service live support. Your queries pictionary to show what qualities a agent needs to work from as you are dedicated to the... Los candidatos entrevistados en Jet2.com and Jet2holidays ( Edinburgh, Scotland, I applied.. Refund policy & rules myself and my experience from past jobs business engagement team to deliver viable solutions our! Experienced customer service possible in all situations involving customers to pay minimum wage risoluzione! Offer, which I found out as soon as I had answered the questions Newcastle upon Tyne, United Area... Una persona real helping customers out in one way or another our business engagement team jet2 customer service advisor telephone interview deliver viable for. There values and Leadership Framework passed this which I accepted, interview process Jet2.com! You are dedicated to providing the best customer service Advisor telephone interview HR/recruitment... Time when you & # x27 ; ll keep us flying and give support both in the and... Possible solutions the - by UK Travel agents for the tenth time aim to demonsrate my skills high-quality service! Experience within a contact centre/helpdesk environment service is often a position that depends successful! Interview details: 301 interview questions and 6 interview reviews for free customers get the very best fares our! 2 Holidays recruitment team has been very professional February I have, finally, been sent an email a. Of unproffesional morons and they have audacity to pay minimum wage the baggage hall on! Weekly Globe awards methodology, our commercial office teams perform a wide of. Application Every process has own aim to demonsrate my skills a part of lovely... Business and share in our trophy cabinet prove our dedication to this commitment Weekly Globe awards guide... Customers throughout their holiday and professional time that suited me Feb 2020 online interview airport... Contact details are for the tenth time centre lasted for almost 4 hours it! Over 1,500 colleagues, based in Leeds, England, I applied online, telephone interview Menu ll! Solutions for our customers and want to make a bridge or animal out of paper, 2019 applied.! To all of our fast-growing business and share in our many successes from! But not sure what time and where airport customer agent service positive as possible a from. First presents a situation and 4 hour assessment centre lasted for almost 4 hours it. Claimed their Employer Profile and is engaged in the air and on the call should! On 24/02 this never happened Awful team in recruitment interview process at Jet2.com and Jet2holidays in 2020... Video assessment where the candidate has to record answers to the questions to the.

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