Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. Before that, he worked for four years with Ketchum, a public relations agency. Mark Allen Executive Vice President, General Counsel and Secretary VIEW MARK ALLEN'S BIO Jill Brannon Executive Vice President, Chief Sales Officer VIEW JILL BRANNON'S BIO Brie Carere Executive Vice President, Chief Customer Officer, FedEx Corporation VIEW BRIE CARERE'S BIO Sriram Krishnasamy Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. We publish the names and emails of customer service managers. Were always here to help. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. What could possibly go wrong? Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Steve Johnsonwill undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Those skills have helped her successfully manage multi-million-dollar budgets while delivering across all business and partner key performance indicators in the ever-changing e-commerce industry. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. "This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world's best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience," Isom, American's president, said in a press release. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). "The changes we're announcing today will help build on that momentum and ensure we're operating better than ever by increasing coordination across all operations functions," Isom said. She is an advocate for advancing women in the aviation industry and has partnered with the Fort Foundation to expand Americans female leadership pipeline through targeted recruitment efforts. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. View Alice Curry's email address: cxxxxe@lifeatmatch.com & phone: +1-xxx-xxx-1567's profile as Vice President of Member Services at Match, located in Dallas, Texas. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Toggle Summary. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. Did we mention it's free? Jobs Salaries Interviews. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. Youll also connect with other readers who want to make the world a better place. President & Chief Executive Officer. Contact Customer Relations with compliments, concerns and questions about your past travel. American Airlines information: contacts, address, founders, CEO, services, and products American Airlines is a multinational company founded on April 15, 1926 with its headquarters located at Fort Worth, Texas, U.S. and key people behind it being Doug Parker (chairman & CEO), Robert Isom (president), Elise Eberwein (executive vice president, people and communications) and Stephen Johnson . In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." American has blamed many of the delays and cancellations on the unions representing its mechanics, which it accused of conducting an illegal work slowdown to gain leverage in contract talks, accusations the unions have denied. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. Rutherford is the Chief Administration and Communications Officer for Dallas-based Southwest Airlines, the nation's largest airline in terms of domestic Customer boardings. Our airport operational leaders will report to Jim Butler: Joe Taney, SVP of DFW Hub Operations; Juan Carlos (J.C.) Liscano, VP of MIA Hub Operations; Ralph Lopez, VP of CLT Hub Operations; Jim Moses, VP of PHL Hub, JFK, LGA and BOS Operations; Donna Paladini, VP of Field, DCA, LAX and PHX Operations; and Franco Tedeschi, VP of ORD Hub Operations. However, it seems that has been the trend already. Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. Leibman joined American in 1994 in the Revenue Management department. Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. Prior to this new role, Truelove was head of global fan experience at Fanatics, Inc. Before that she was vice president of customer experience at Orbitz. Any shakeup that leaves the top two guys in place is a non-event. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. Tony's organization is responsible for driving Customer demand, evolving . hours: 9:00 a.m. 5:30 p.m. (CT) Monday Friday, Reservations and ticket changes In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. She is responsible for content development, content management, content production and other tasks for the group. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. That move was even described as helping to [], [] without a Vice President for several months. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. They have not reviewed, approved or endorsed what I have to say. We once had an excellent secretary who moved up with her boss but then she frequently came back to our office to help out because she was bored in the new job since there wasnt much to do and he only had an assistant because it was a status thing. His mailing address is: Jonathan D. Snook. However, we are an agile team and will make the necessary decisions and organizational adjustments that will set us up for success for both the near and long term. Tim Ahern, Vice President - Hubs will continue leading American's hubs in Chicago (ORD), Dallas/Fort Worth (DFW) and Miami (MIA), closely managing the implementation of peak bank schedules,. Loyalty reporting up to revenue is not good news. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Raja, who previously planned routes for the airline as a Vice President, will be promoted and will additionally supervise airline alliances and partnerships. Plus, we have insightful letters, insider tips, and more. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the airline said Thursday. "American's team members are what set us apart," Isom said. American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. Kristin Colvile is Vice President - Reservation Sales & Customer Care, Field Operations. I dont think UAL will status-match EP, but Id jump in a heartbeat now after 4M miles and 34 years of loyalty to AA. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Most recently SVP of Network Strategy, Vasu will retain responsibility for our Network and Alliances teams while adding leadership responsibilities for the Revenue Management team and our loyalty program. Nashville Line Maintenance opens. In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. A monkey could statistically do better. We will miss his contributions and steady leadership. Wheres the refund? There are mice in my vacation rental! He will continue to lead Americans federal and international government and regulatory affairs teams, ESG, and corporate security. Prior to this role, she was Amazons Vice President of Human Resources for North America Customer Fulfillment. The estimated base pay is $198,058 per year. A spokesman called the departure of Philipovitch, 49, who has been in the role at American since 2013, "entirely voluntary.". Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. With todays announced reorganization, several vice presidents have also elected to leave the company. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Gatten holds a bachelors degree from Willamette University and a Master of Business Administration from the Booth School of Business at the University of Chicago. Your email address will not be published. Howard previously served as Executive Vice President & General Manager of U.S. Consumer Marketing and Global Premium Services. There is no question this is a time of unprecedented change. Following her departure, the airline will realign its operational and commercial teams at the corporate level, organizing four business pillars Operations, Network, Revenue, and Customer each led by a senior vice president reporting to the airline's president, Robert Isom. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. 1. Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors. Senior Executive Leaders. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. American Airlines is the world's largest airline after a 2012 merger with US Airways. Customer Service Manager, Airport Customer Experience. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. American Airlines Announces Senior Leadership Team December 14, 2021 Derek Kerr Named Vice Chair Stephen Johnson and Maya Leibman Continue in Key Leadership Roles Team Brings Diverse Skills and Unmatched Experience to Lead American's Next Chapter Read Derek's bio Priya Aiyar. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. Additionally, Jim Moses will reassume responsibility for Premium Guest Services. Site may not meet accessibility guidelines. Hack For Finding Virgin And Delta Award Space [Roundup], Southwest Airlines Has 3 New Promotions To Score Elite Status Faster, Hyatt Changing Award Prices, With U.S. Hotels, All-Inclusives And Luxury Properties Costing More Points. Each of these individuals will report to me. Robert E. Jordan. Ron DeFeo is Senior Vice President, Chief Communications Officer. Prior to being named Chief Operating Officer in 2020, Seymour served as Senior Vice President of Operations. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. Alice graduated from Southern Methodist University with a bachelors degree in marketing and political science in 1996. Flights Within the U.S. and Canada However, there have been indications that the airline is turning things around. Tammy Romo. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. The estimated base pay is $71 per hour. "They're the difference between just a flight and an experience. Check out our directory. To contact American Airlines about upcoming travel, the quickest way is to call customer service at 800-433-7300. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. you have to be kidding me David Seymour, who was responsible for Americans disastrous operation last summer and whom the airline was unwilling to make COO in last falls leadership reorganization, becomes Chief Operating Officer. Parker at his finest hour. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Copyright 2022, Proxy Materials & Virtual Shareholder Meeting. Be sure to include the same contact and travel information. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. The new realignment is organized around. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University And they all embrace and live our purpose of caring for people on lifes journey. Janelle Anderson, whose portfolio includes in the airlines brand, is staying and shell report to Alison Taylor from Sales who becomes Chief Customer Officer a position American hasnt had since Virasb Vahidi was out when US Airways leadership took over. Average American Airlines Vice President yearly pay in the United States is approximately $56,480, which is 62% below the national average. He paid Vantage $18,536. Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. JonCarlo will report to Kimball and be part of the Operations senior leadership team. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . American Airlines says former CEO Doug Parker is also retiring as chairman in April Feb. 11, 2023, 1:47 PM ET (AP) Plane being towed at LA airport collides with shuttle bus Federal officials are investigating a collision between a shuttle bus and a jet being towed at Los Angeles International Airport All of this starts with getting our operations and commercial leadership structure set. About American Airlines GroupAmericans purpose is to care for people on lifes journey. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. We are grateful that Kurt has agreed to serve on several critical assignments to help our company through the initial phase of this transformation. 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