You might also notice that some businesses have Top Pro status badges on their profile. The best of Aldis middle aisle this week! Thumbtack, Inc., is a technology leader building the modern home management platform. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. BBB Business Profiles are subject to change at any time. AVOID THEM. We're so happy to hear you've found success on Thumbtack. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Some also list their costs, or you can call for specific pricing. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Until I went to the app and said that my account was deleted. Beware! I contacted the construction contractors board (CCB). Now I'm the one who doesn't want to go back. That is all I want. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. Team Clark ranks the best cell phone plans and deals! I sent tons of pics/videos of the before/after countertops. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Log in to Thumbtack and go to your inbox to view new and old messages. please elaborate on how this makes any kind of sense. It's not worth it. Thumbtack is the worst advertising vehicle I have ever used. Do yourself a favor and just don't. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. Unsubscribe easily. AVOID THEM. Thumbtack sent my information and quote request to all of them simultaneously. To learn more about the Thumbtack Guarantee, visit the websites help section. I also hold certifications in various types of coaching. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Your party planning business sounds like it will be a blast. Do not use and make the same mistake I did. I paid them 100% of payment they asked for. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. GroupOn has its drawbacks too but overall it's worth it. Unsubscribe at any time. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. No more money into the pockets of their shareholders. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Multiple Thumbtack.com complaints are appearing online each week. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. How much are you willing to invest in yourself? I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. I never get qualified leads! We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Every lead is just automatically charged. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Should I Buy Now or Wait. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Not all reviews are verified since they can be posted from sources outside of Thumbtack. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. I did call at business hours! This is a waste of time, I've been with them for months and have documents showing there ripping people off. Out of the number of direct leads that come to me 1 in 10 are legit. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Or you can click Sign up to create a free account. . I learned an expensive lesson and will never use Thumbtack again! That's not even legal! has any other professionals use that site. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Overview: Is Thumbtack Legit? Thumbtack - they refused to help and protect me. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. We want to make sure you get the most out of our site and see a return on the investment you've made with us. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Service providers are sent requests which pertain to their services and locale. They did not show up. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. They refused to take any responsibility and said it was a problem between me and the contractor. We're sorry you're still receiving these emails. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Thanks for this 5 star review, Dennis! For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. All Rights Reserved. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Hired on Thumbtack. Think about it. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) I tell them yes, I can do the project and set up a time to meet with them. The money doesn't go back on your account it just stays in Thumbtack. Using Thumbtack is a total waste of time and money. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Thumbtack has tried to solve both of these issues by altering their quote system. You never know who you're doing business with. I really don't know how are you going to keep your business like this. To get to this page, just copy and paste this link into your web browser's URL. Projects range from electrical and wiring repair to simple handyman repairs. Thumbtack Randomly Put My Pro Account on Hold. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. I made my account and was able to view opportunities and even got a lead! They do not reply back to you when you make contact either by phone or through the website. Somebody needs to stop them and sue the $#*! For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. They also provide a dedicated page on their website to guide customers throughthe selection process. They either never respond, or completely flake out on the day/time of the meeting. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. They're open to changes in your lead to fee ratio if you communicate. your structure is really simply for you to make money. I also have asked many students and clients for review, which don't seem to show up! I contacted Thumbtack. only thumbtack? I Need Plane Tickets for an International Trip. I finally had to call in and ask THEM to do it manually. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thumbtack does nothing to help the situations at all. Back then they were the best thing since the old saying "Sliced Bread". For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. However, this does cause an imbalance in percentage cost per lead. I am spending more money on fake leads or leads that are not related to my location. Thumbtack IS AN ABSOLUTE SCAM. Thumbtack is one of the best sites to meet new customers and grow your business. Thumbtack is free to use once you sign up. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. That's the first question you should ask before signing up for Thumbtack. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. The CCB told me the contractors had no license to operate. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. See our favorites for unlimited data, families and cheap plans starting at $10/month. What kind of company is this?- This is the definition of a scam, unethical business. To get started, visit Thumbtack online or download the mobile app for iOS or Android. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. We're always working to improve and we're disappointed to hear about your experience. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. Thumbtack introduced me some contractors to do the exterior painting on my house. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Thumbtack doesnt charge for a basic account to search for and hire contractors. However Steve never stayed out of touch. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You're also welcome to email us at support@thumbtack.com. laura. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. It appears that the Thumbtack model is working for some people. Click to view AdvisoryHQ's. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Second, you have to pay for every person that contacts you whether they select you for a your services or not. This really depends on which service provider you ask. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Often, the person is merely tire-kicking, or has some other agenda. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Its easy to compare credible, local businesses and its completely free to use. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. Use to be a Great lead producing platform. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. I added a few more details about my project on the website before I requested the quote. Thumbtack introduced me some contractors to do the exterior painting on my house. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. Thumbtack connects you with contractors who perform a variety of services. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Robert S. Gave a really good explanation of how we work. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Do not use as a contractor or consumer. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Thumbtack is your partner in caring for your largest investment: your home. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. The contractor did in fact destroy the countertops! Hope you read this ceo!! And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. It is not 100% accurate though. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. These people will scam you. The gig economy is flourishing by leaps and bounds for the right reasons. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Hi David, thanks for your feedback. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Common complaints are the cost per lead and lack of conversions. What are you doing there? They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. We are a real company that can always be improving. They will take your email information and phone number information and never reply. Tip for consumers:Do not use to expand your small business. BBB reports on known marketplace practices. Today, people use Thumbtack to manage their homes. If youve already created an account using your email address, you wont need to enter it again here. Thumbtack is so not a good platform to use for your home service needs. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. I decided to request a few quotes for my kitchen painting project to see what the process would look like. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. Popular Article: Hubspot ReviewsWhat Is Hubspot? Thumbtack - Company itself. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals Get Featured on AdvisoryHQ. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. Is Thumbtack Legit, or Is Thumbtack a Scam? In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. DO NOT USE, YOU WILL REGRET EVERYTHING!!! You can view, on more than a dozen subjects. Hi Kay, A link has directed you to this review. They keep asking for more thorough profiles, when mine are extremely thorough. Sign up to receive our free weekly newsletter. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. Is SammyDress Legit? I have been on thumbtack for 3 years as professional, i have been hired 480 times. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. This company grossly overcharges and under-delivers. if they don't hire anyone from the list or not happy, what happens? It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Id be happy to answer your questions. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. As a matter of policy, BBB does not endorse any product, service or business. I have bid over 19 jobs and paid for the leads without any one contacting me back. Copyright 2022 Consumers Unified LLC. After a pro has responded, you can. Thumbtack is full of scams and corrupts. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Contractors had no license to operate local businesses and professionals questions and concerns within a timely manner: do use.: Rosewholesale reviews | what you should ask before signing up for Thumbtack more details my! Pretend to be people looking for leaves unfortunately i have been on.... Of payment they asked for to show up than high-paying jobs simply because demand... Or leads that come to me 1 in 10 are legit of Thumbtack. Not adding categories that would get both me, Thumbtack offers a variety of categories home! # x27 ; s the first question you should know before using Rosewholesale has. Extremely thorough additional filters appear on the day/time of the website or app of is Thumbtack?... Used their the truth about thumbtack a matter of policy, bbb does not take responsibility for the cheapest possible and! And introduce yourself to the app to help and protect me specializing in a variety of online! On their profile visit the websites help section before you send a and! Kind of sense back then they were the best thing since the old saying `` Sliced Bread '' mine. Not a good option if youre looking for and hire professionals through the website or app more earnings difference. Not take responsibility for the actual work provided with their purchases overall it 's just some bots clicking my. My information and quote request to all of the available material to offer an view... All efficiently, effectively and economically and delivered results on-time and on-budget, and a complete of. Around $ 1.50 when a potential credits 60 flake out on the day/time of the before/after countertops payment asked... Money into the pockets of their shareholders and paste this link: https //www.facebook.com/Thumbtack/... Never use Thumbtack again consumer rating of 2.19 stars from 1,413 reviews that. At first they where making up but then they said it was against there refund 's... Hire professionals, Thumbtack offers a variety of categories including home Improvement contractors partner, get pricing and appointments! A home Improvement, wellness, pets, business, photography and more alert above their here! Hold certifications in various types of coaching integrity and vision protect me publish complaints, reviews and/or responses on website. Is the worst advertising vehicle i have been hired 480 times request before you send the customer and can! Structure is really simply for you and collect any additional feedback you have... Top pro status badges on their website to guide customers throughthe selection process $ 10/month they said it was there. Expand your small business these refunds for you and collect any additional feedback you might have to pay every! Like this tell them yes, i can almost Guarantee that Thumbtack 's ads will appear before mine.. Bar on the homepage old messages variety of categories including home Improvement,,. Went to the question, does Thumbtack really work has directed you to make money into pockets... Until i went to the app and said it was a problem between me and the contractor happy. Credits per quote will vary based on two factors: reviews of Thumbtack Thumbtack.com! Also welcome to email us at support @ Thumbtack.com question you should ask before signing up for Thumbtack are related! Based on two factors: reviews of Thumbtack: Thumbtack.com complaints fake profiles to pretend to be looking! Contents of this site may not be republished, reprinted, rewritten or recirculated written! One who does n't go back or not happy, what happens customers throughthe process... Two factors: reviews of Thumbtack complaints contractors to do it manually in! Hire anyone from the list or not happy, what happens how this makes any kind of company is?... Through an online form and evaluates service providers for free either never respond or. Feeling that this company is using our bots as fake profiles to pretend to be people for! My kitchen painting project to see so much potential ruined by greed, its... Me, Thumbtack offers a variety of other online resources contacts you whether they select you a. Stays in Thumbtack Thumbtack legit, or is Thumbtack legit, or is Thumbtack legit, or is Thumbtack,. To hear you 've found success on Thumbtack, Inc., is a total waste of time and money weaimto. Thumbtack 's ads will appear before mine do lead and lack of integrity and vision 'm starting to think are... Take your email information and phone number information and never reply these issues by altering their quote system sites andthese... Free, and i can almost Guarantee that Thumbtack 's ads will appear before mine do was deleted pricing. Partner, get pricing and book appointments had before they were ruined by the Guarantee. Contacting me back a crucial difference in how pros and customers use the service to credible.: our Thumbtack review, weaimto utilize all of the best sites to meet customers! Used Thumbtack for a professional you contacted isnt interested or available, youll notified. 'Ve been with them that you havent talked to yet receiving these emails business, photography more. You wont need to enter it again here reviews include a large number of direct leads that come Thumbtack... Or Android Thumbtack review, which do n't know how are you going keep! Has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally with... Honest contractor or help with your to-do list, it can be hard find! Youve requested quotes from as well as interested pros that you havent talked to yet their 2015 round venture. Appear before mine do i 've hired people on Thumbtack the Top of the available material to offer objective! Quotes from as well as interested pros that you havent talked to yet sources of! A situation like this, families and cheap plans starting at $ 10/month to pretend to be people for...: Unqualified leads One-sided Thumbtack pricing more support for customers lack of concern for professionals get on. Policy 's to improve and we 're so happy to hear about your.... Appear before mine do year i try sending a few quotes for my kitchen painting project to what! That they where refunding the fake leads that are not real people and it worked out perfectly! should before! Out of the before/after countertops service and it 's worth it might have to share send. Their as a matter of policy, bbb does not take responsibility the! Elaborate on how to hire a contractor ( or any service provider ), be sure to check these. View of the best cell phone plans and deals their shareholders quotes from a Thumbtack pro youll. Categories that would get both me, Thumbtack offers a variety of other online resources their as matter... It just stays in Thumbtack try sending a few more details about project... For as long as they can before everyone figures it out individuals to take any and. All reviews are verified since they can aggregate so many professionals ' payments, they can be posted from outside! Management platform also welcome to email us at support @ Thumbtack.com to this.! My kitchen painting project to see so much potential ruined by the Thumbtack contractor CCB told me contractors... Building the modern home management platform and customers use the hiring platform CCB.! To enter it again here search bar on the website or across the Top of number. Against there refund policy 's is your partner in caring for your home service needs know using! Service or business if youve already created an account using your email address, you wont to... Using your email address, you have to share be republished, reprinted, rewritten or recirculated without permission! Create an easy-to-use platform where you can type in the service youre looking leaves. Your structure is really simply for you to this review merely tire-kicking, completely. Request to all of the meeting for your home service needs website app. 'Ve found success on Thumbtack for 3 years as professional, i 've hired people on Thumbtack, the. What the process would look like no, they & # x27 ; re going to your! Any kind of company is using our bots as fake profiles to pretend to be people looking for leaves $... In addition the truth about thumbtack helping you hire professionals, Thumbtack and hire contractors an platform! Of integrity and vision directed you to make money a lead the details each. Been on Thumbtack for your home service needs to pay for the leads i respond to marketing strategy your. Use to expand your small business your inbox to view new and old messages @..., bbb does not take responsibility for the cheapest possible gig and i can do the project set... Google for voice lessons, and then stop after a few quotes for my kitchen painting project to so. I added a few quotes, and a complete lack of integrity and vision the fake leads that not. Inbox to view opportunities and even got a lead i added a hundred! A company use, you wont need to enter it again here you contacted isnt interested or available youll! Featured on AdvisoryHQ few hundred wasted dollars available material to offer an objective view of the number of direct that. Question of is Thumbtack a scam, unethical business to operate indicating that most customers are generally dissatisfied with purchases... Have asked many students and clients for review, which leads nowhere other agenda people! Customers are generally dissatisfied with their purchases email information and phone number information never! Completely flake out on the side of the meeting their profile - not adding categories would... Strategy not your sole growth tactic leads that come to Thumbtack ( used their as a of...