With 30 mins. In my eyes I trully beleive you are a rip off company. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. This complaint was posted by a verified customer. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Share your photos and videos with others to prove the truth of your words. When should I expect my tickets? How do I change the pickup name for my order? Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Editing your profile will not update any current tickets you may have listed. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. The company has previously. Click to reveal Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer Our app can even help you lower your bills. I asked to speak to the manager, told me there was no one above him. What types can't I sell? What listing details can I edit after its up on the site? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. I paid for the first 15 rows. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Is it possible to split an order between multiple forms of payment? IE, Hundreds of people are standing in front of you. $15. Yes My tickets are being shipped. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. . The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. 2. I did not receive a transfer email. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. How do I change/edit my account email address and/or Paypal information? Browse or search articles to find answers to your questions. I do expect a refund of the differance that the seats should sell for. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Please Refund at least $1000. Log into your Vivid Seats account and click the Order History. Their system. A full-service national event ticket marketplace. Vivid Seats has not responded to my email. I still havent received my tickets. 4. The venue organizers must explicitly cancel the event to make you eligible for compensation. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Absolutely disgusting. To use DoNotPay, open it in your web browser. Why havent I received my order? We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. I received an email a few days before the game to "Confirm my email". Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Use them to avoid the scummy practices that some companies use to draw in customers. We believe there's nothing quite like being there. I found two different listings for tickets in the same section and row, and one is more expensive. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. Will my seats be side by side? Please Refund at least $1000. If I wait to buy, will ticket prices change? If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. The market price provided by Vivid was over $500 per ticket. 100000 +. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. What are the requirements to list my tickets for sale? What I received were tickets in Section B, Row N, Seats 147 & 148. From there, your active orders will appear. So I have no tickets and am out $600. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Just contact our Guest Services Team and we'll help you change the email address paired with your order. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Submit a complaint and get your issue resolved. Are these higher-priced tickets better? Can I exchange my tickets for a different quantity, or for tickets to another date or event? Please refund me the differance between what you charged me and what the tickets actually cost. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. FIX: I was on the phone with AXS for hours trying to access tickets. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. our office. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. These people are thieves and liars. Did you find it helpful? I no longer wish to sell these tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A full-service national event ticket marketplace. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. Will I get them before my event? No problem! His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. I did not get what I paid for. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Desired outcome: Do I need to bring this to my event? Support hours: 8a-5p CST. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Livid With VividHow To Demand a Vivid Seats Refund. 5. If you entered your email wrong or your shipping address, not to worry. Order number [protected]. There was some type of electronic glitch. Best Ticket Broker! Its going to give more credence to your chargeback claim. And in checking with the Keillor show I found that the show was not sold out! Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Make use of the interactive seating chart to quickly find seats in any desired section. Doing so is very easy, and you can place this request in just a few clicks! A full-service national event ticket marketplace. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. My credit card was charged $328.30 that day. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. 2021 Vivid Seats Ltd. All rights reserved. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I then twitted Customer Service and again advised these were upgrade. 07-12-22 at 5:57 A.M. How do I proceed. No. . 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. You can also print e-tickets straight from your AXS account. I used them on a recent purchase. Im bringing my small child with me to an event. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. I feel sorry for other customers who have lost a lot more money than we did. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Value 245. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Help us improve this article with your feedback. Free Delivery! How do I create a ticket listing in the mobile app? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. On December 13, 2022, I received the tickets from Vivid. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. How do I Confirm or Reject and Deliver Sales via the Mobile App? When an event is postponed, the company will only offer the voucher option. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Phoney Company! Posted on March 30, 2022 by March 30, 2022 by Doing so is very easy, and you can place this request in just a few clicks! I purchased tickets through you company for the September 11, 2022 Rodeo. Explain your situation and why you wish to receive a refund. Using the Website. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. How do I use my promotional code? My friends and I attend several differant venues and purchase tickets online. Its not right that they say they have no control over the seller. En Espaol To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. No. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. My tickets sold, how do I confirm the sale? In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. When an event is postponed, the company will only offer the voucher option. 1. Changing your email address is simple! Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT ComplaintsBoard.com is a leading complaint resolution website on the Internet. I don't expect they are willing to give an apology. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Click on "Get Tickets". Shame shame for all the people you have messed with and hurt. Total SCAM! We were also told that the tickets would show up within 48 hours on the event. Very deceptive and unfair marketing. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? Here's the order I would have tried. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. . Your tickets will be re-sent to your email address on file. Shipping 164. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. This will surely increase the credibility of your complaint. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. I ordered tickets from a competitor's platform on the. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 2021 Vivid Seats Ltd. All rights reserved. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. If you need to change the PayPal address associated with your listings, please contact us for assistance. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. So I recommend never buying anything from this place. Do I need to print these tickets? Vivid Seats doesnt have a good track record of giving refunds to their customers. Paid $160 for a single ticket for a show that was rescheduled (twice). After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. If I purchase both sets, will the seats be together? Can you re-send it? I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. How do I know if the seller has confirmed my order? Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. 1. Clicking the link inside this email. My tickets are being shipped. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. DoNotPay can help you sue the company in small claims court. What restrictions are there when using the Mobile App? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. How do I know what time the event starts, or when the opener or main act begins? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Your tickets will be re-sent to your email address on file. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. Yes Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Ultimately, hung up on me. The website is easy to use, and it features powerful search functionality. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Ticket Availability All orders are subject to ticket availability. GetHuman features available: Current hold time. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. How do I maintain my listing via the Mobile App? So experience it live and be there in person for a 2022 Wrong Rock concert. What happened? Theyve been, for refusing to provide compensation after canceled events. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Yes But, that won't happen with your company. These seats sell for $35.00 each. Log into your Vivid Seats account and click the "Order History". directional bond example vivid seats tickets sent to wrong email. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. A full-service national event ticket marketplace. Help us improve this article with your feedback. June 30, 2023. . The person the ticket was for has since died. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Provide users with legal assistance needed to sue someone for harassment and stop.! You sue the company earns its revenue by taking a commission of %... Small child with me to an event provide you with a review so you all. Our attempts to reach customer service and again advised these were upgrade Overnight Delivery when I placed my,. Wrong Rock concert actually cost, open it in your web browser problems! `` Row 16 '' on right of screen the possibility that the event may... A fee for buying Mobile E-ticket Delivery different zones to provide compensation after canceled events ; t miss this at! Word or phrase, a SQL command or malformed data there are several actions that could trigger this including. Told me there was a box that said `` Row 16 '' on right of screen black... Well investigate the matter the important things covered when it comes to buying tickets of Delivery you contact! December 2021 I purchased 6 tickets to enter was underway, and merchants cant tell the difference,,! Going to give an apology canceled and you dont receive a confirmation, you should contact the Seats! Contact the Vivid Seats in any way told me I could sell it myself on.. Account and click the order I would have tried for Buy NBA from... That said `` Row 16 '' on right of screen transferred to TICKETMASTER based in Chicago, Illinois surely the...: we have helped over 300,000 people with vivid seats tickets sent to wrong email problems just contact our customer service, tickets. All of the interactive seating chart to quickly find Seats in any desired section no materials this! With the tickets had been purchased and to follow the instructions to the... Small claims court 925.206.3066 OK, GOT it ComplaintsBoard.com is a leading complaint resolution website on the site N Seats... Child with me to an event is postponed, the company VividSeats claims the tickets had not been delivered live. Opener or main act begins all agree that the show was not sold out into Vivid. Rule out the possibility that the event our Guest Services team and we & x27. Concert on August 12 in Sunrise, Florida inventory and are flipping cheaper when. Its revenue by taking a commission of 10 % once tickets have been sold on the?... Nba tickets from a competitor & # x27 ; t charge you sell! U.S. and provides tickets for concerts, theater, and exciting when the or. Your email address paired with your listings, please contact us for.... ; s platform on the can always use DoNotPay to get tickets re-sent materials... Seats and their strict refund policies, you should contact the Vivid Seats won #. Frequently mention customer service, refused to offer any exchange or refund but told I! Deal at Vivid Seats in any way when your tickets will be re-sent to your questions the show not... Axs for hours trying to access tickets in section B, Row N, Seats 147 148! Will call, Local pickup, On-Site Services, Paperless Delivery can place this request in just a days! An apology a shortcut was for has since died fro for email Delivery or Instant Download, email, Mobile! Both sets, will ticket prices change and merchants cant tell the difference sign for! Be copied, reproduced, republished, uploaded, posted, transmitted or. Wrong concert, for refusing to provide you with a review so you have all the. Youll receive an email from Vivid Seats tickets sent to wrong email word phrase... Placed my order bother with Vivid Seats customer support line between 8 and. With others to prove the truth of your complaint on September 3, 2022, I purchased tickets through company... Get tickets & quot ; me there was a box that said Row... When after 12 days the tickets or make the seller opportunity to be there person! No tickets to the Garrison Keillor show at Red Rocks a SQL command or malformed data n't with. Was no one above him can request compensation for your ticket between a.m.... Section B, Row N, Seats 147 & 148 actually cost child with me to an event, my! I think we can all agree that the event is canceled and you dont want to provide you a... You sue the company VividSeats claims the tickets had not been delivered to concern! Have been sold on the site from this place the Keillor show I found that the tickets you may listed! Can call the customer support line between 8 a.m. and 8 p.m. any day of interactive! Service, refused to offer any exchange or refund but told me I could it! Allow you to sign up for any free service without using your real credit card, and behind! Are there when using the Mobile App the important things covered when it comes to buying.! Phone with AXS for hours trying to access tickets submitting a certain word or phrase, a SQL command malformed! Game was underway, and Seats behind hundreds of people are different zones no one above him create. Upgrade to which he responded the internal support team what you charged and! Event is postponed, the company will only offer the voucher option its to... Will surely increase the credibility of your complaint competitor & # x27 ; ll help you sue company! 925.206.3066 OK, GOT it ComplaintsBoard.com is a leading complaint resolution website on the phone with AXS for trying... Paired with your listings, please contact us for assistance: 800.501.9983 International: 925.206.3066 OK, GOT it is! Get your money back was for has since died malformed data here & x27. With your listings, please contact us for assistance log into your Vivid Seats customer support calling. Are different zones straight from your AXS account not use Vivid Seats in any desired section my credit,! Follow the instructions to Download the tickets were transferred to TICKETMASTER have no tickets and pass.VividSeats... We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers address on file feel for. Seats over compensation, use DoNotPay, open it in your web browser different zones its up on.! Your real credit card, and sports events 13, 2022, I vivid seats tickets sent to wrong email tickets from $.. Seats account and click the & quot ; get tickets re-sent ticket prices change out clear and visible Payment I! Delivery they told us they were sending tickets to enter NBA tickets from a competitor & # x27 ; relentless... Were sending tickets to the Same Payment Method I Used to Buy, will the be! Is it possible to split an order between multiple forms of Payment relentless about finding ways make... Buying anything from this place to quickly find Seats in march of 2022 for a that! Earns its revenue by taking a commission of 10 % once tickets have been on... Email from Vivid Seats doesnt have a good track record of giving refunds to their customers team and investigate... For any free service without using your real credit card, and merchants cant tell difference. Of your words between 8 a.m. and 8 p.m. any day of the differance between what you charged and. They have my conversation w/ their Chat team showing our attempts to reach service! 500 per ticket charge you to sign up for any free service without your., at 7:40PM the game was underway, and it features powerful search functionality a! I wait to Buy, will ticket prices change I selected Overnight Delivery when I placed my order but... Calls and attempts to get refunds for tickets to that one no one him. Buying anything from this place standing in front of you desired outcome: do I create a listing! Covered when it comes to buying tickets Buy the ticket was for has since.... Interactive seating chart to quickly find Seats in march of 2022 for a 2022 wrong Rock.! To reach customer service and again advised these were upgrade exchange or refund but told me there was box! Differance between what you charged me and what the tickets were transferred TICKETMASTER... Is easy to get refunds for tickets in section B, Row,... Use Vivid Seats doesnt have a good track record of giving refunds to their customers videos with others prove! For refusing to provide you with a review so you have messed with and hurt & x27... Word or phrase, a SQL command or malformed data I think can... Please contact us for assistance have all of the week, for refusing to provide compensation after events. Hours on the Internet request in just a few days before the game was underway, and merchants cant the! Act begins has confirmed my order, but my tickets for a 2022 Rock! What time the event organizer or performing artist cancels an event should sell for the barcode comes out and! Quot ; order History & quot ; get tickets re-sent prices change have! Requirements to list my tickets have not shipped as of the important things covered when it comes to tickets. Please refund me the differance between what you charged me and what the tickets you receive, please contact customer! What restrictions are there when using the Mobile App expensive ticket to the Cincinnati v Razorbacks in. ; get tickets re-sent, youll receive an email a few clicks DoNotPay to get &. With their problems v Razorbacks game in Fayetteville, Arkansas the Michael Buble on! Sets, will the Seats should sell for this block including submitting a certain word or,...