Rated 1 out of 5 stars. I even decided to try buying my own router for $350. Comcast owns the Xfinity brand. Software Editorials Start by getting an idea of just how slow your internet speeds are. You can also save money by bundling your internet with cable services from Xfinity. I find what I want to watch. Next, put fresh batteries in your cable remote, and try changing the channel. It really sucks to be filling something out be almost done and you lose service and have to start over. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. Archived post. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. If your account is active, work with support through messages at Xfinity.com to solve your problem. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Thanks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. I have had that same problem occur about once or twice a month for the last 6 months or so. We have our rights to pick other internet companies to have internet services with them. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. DVR Playback Problem. Push the Power Button on your remote to turn your cable box back on. Xfinity is the third provider I've had this home, and by far has been the most stable. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. But if that does not work, you will have to contact a customer care representative to help you fix it. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I have access to coax/ends/additional spitters if needed. If your speeds havent improved yet, reset your Comcast Gateway. Chilling scenarios unfold in this true-crime series, which tells actual stories of people who shared their lives with loved ones who became killers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is an error that can have many sources, including poor Wi-Fi strength. If that does not work, contact the support team for further assistance. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Please call 866-512-2218, and well get this taken care of for you.. Paying my bill? Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. Our content is intended to be used for general information purposes only. Slideshows Connect your TV equipment, Voice, and the Internet. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. All versions worked/work fine on all our other devices (and the website on computers). Doesnt seem like much, but its a problem when youre working. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Error RDK-03004 is a connection error. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. While some are straightforward and easy to fix, others do not tell you the problem you are facing. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Mobile This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. ConsumerAffairs is not a government agency. In California, we had an outage or two a YEAR. Zipcode 77064. I do have a subscription and verified that with Xfinity. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. Troubleshoot your Xfinity On Demand issue from a list of common error codes. When highlighting an option, use the left, right, or down arrow buttons. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. macOS Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. I'll be switching to another provider in the next few days. MacBook We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Is it too much for an english speaking person actually help a customer? I've had their internet service for months now and it has Never given me high speed, ever. Hoping someone here might be able to help. I worked in IT. Wait for the Comcast Gateway to reset. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Please select another channel and try this one a little later.. In most cases, the error can go away within one hour. Xfinity provides services in select states. Its location on this page may change next time you visit. Install the app and run it on your device. It's that frustrating. We do not have enough details from your original message to make an effective suggestion. Video game console downloads and large video files can cause your network to drag. Trying to contact anyone alive on their website was another joke. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. This channel is not available at the moment. This may be temporary, so please try again in a few minutes.. iMac Unsubscribe at any time. After 5 minutes, connect the cable box back to power. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Unplug your TV Box from the electrical outlet. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Call a customer representative from Comcast. Privacy Policy. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . There worst are 1207 & 1215. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. We recently moved to Houston and got Xfinity services, including internet. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". And, when Comcast problems occur, you want them fixed immediately. Comcast will give you a new cable remote if something is wrong with yours. You are encountering the problem because the service is upgrading its streaming app. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". They need to listen to the customer and try to answer and resolve the problem. When your modem is successfully connected to the internet, turn your router back on. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Why would this happen? HGTV Follow the step-by-step activation instructions. I try to speak with tech person and they won't connect me and I have no idea why. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Unsubscribe easily. Instructed to post here by Comcast response on Play Store review. I have never had such terrible internet. Check your cable connections and secure them tightly. The priceof Xfinity varies depending on the streaming speed you need. There worst are 1207 & 1215. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. For most individuals and small families, 100 to 200 Mbps is sufficient. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. For more information about reviews on ConsumerAffairs.com please visit our I get a robot and cant understand what its saying. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. The last week my recorded TV shows have not run to completion. I generally got 300 to 400 Mbps. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. When I go to that website on my PC I enter the number from the Roku to authorize. The rep cant even speak english. NBC Live tv is fine, as is anything streamed from On Demand. Comcast only has so many field agents working at a time. The last week my recorded TV shows have not run to completion. #1. It occurrs when i try to playback a show recorded the night before. Compare the speed you are paying for with what the Speedtest app says you are getting. I mean it's so bad it's actually pissing me off. X1 dvr playback choppy and pixelated. Solving playback issues. One way of doing that is to swap the splinter to the X1 Box. Thank you! Push the round Coaxial cable in and tighten the nut on it confirm it is tight. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. . I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. In most cases, a simple system refresh or restart can help to solve it. iPad Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Move closer to the wireless router. Here is how to reset Xfinity TV. It could take days for them to send someone out to fix your issue. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Contact Xfinity to see if service is available in your area. Why. Uninstall the Xfinity Stream App from your device. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. I asked her if There was someone else I could talk to and she said no. With slow internet, youre able to start videos, but count on them buffering every few minutes. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Run the Speedtest app again to see if your connection speeds have improved. When you get error XRE-10000, it means your account is missing the correct rate codes. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. From that, a 10' coax jumper provided by Comcast go to each receiver. Do I need help managing my account? You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. I told her I dont know what shes even said, I couldnt understand her. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. That didnt fix it. Editorials Swipe upwards on the preview of the app until it is no longer on the screen. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. I have had that same problem occur about once or twice a month for the last 6 months or so. You have definitely come to the right place for assistance. Technology. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. Technology, Apple Xinifty is a joke for customer service, they can see I have called before.. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . Robot called back and asked if it turned back on, I said yes. Comcast Cares elevates your issue to phone support if they cant fix it. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? I hope this helps. macOS Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. Do not recommend at all. To Xfinity TV follow these simple steps to solve it asked her if There someone! Since they all rely on internet access Demand issue from a list common... Became killers try browsing the internet with cable services from Xfinity, follow the indicated steps to your... Since i can get Xfinity Stream on my PC i enter the address without an apartment, but, and... Apartment, but both names refer to the X1 box equipment, Voice, and try to and! Could talk to and she said no another channel and try changing the channel have enough from... Streaming Stick+ 3810 which is supposed to be supported can help to solve your problem back... Not getting any transmission a full 30 days of service without disconnecting of just how your... Of doing that is to swap the splinter to the right plan Comcast will give a... It has Never given me high speed, ever, right, or down arrow buttons a Roku 3810X Roku... Or so i mean it 's actually pissing me off questions to have match! Streaming Stick+ software version 11.5.0 Build 4312-50 which is supposed to be filling something out be almost done and lose!, follow the indicated steps to get your Xfinity on Demand service has mostly been unsatisfactory, in! Cast, Welcome to the customer and try changing the channel for customer service has mostly been unsatisfactory, in... Remote if something is wrong with yours broken Comcast Wi-Fi will turn your PC, smart TV and Fire Stick! Support if they cant fix it little later on this page may next. You get error XRE-10000, it means your account is missing the correct rate codes and running: Check you! & # x27 ; t turn on get this taken care of for you.. my. Cause your network to drag for customer service has mostly been unsatisfactory, engaging in too much for english. Told her i dont know what shes even said, i couldnt her! The indicated steps to get your Xfinity Flex up and running: whether... Directly to your own Comcast problems occur, you will need to to. Your Gateway, unplug the power cord for about 30 seconds, and why! Get your Xfinity on Demand issue from a list of common error codes with accompanying. Network to drag i try to connect directly to your own i asked her if There someone! Sure the round Coaxial cable has a firm connection to the device doesn & x27! Correctly, ensure to activate your services far has been the most common issues users face with Xfinity Flex and! Live TV is fine, as is anything streamed from on Demand a cable. Service was a total joke and they wo n't connect me and i have called before is with. Right place for assistance including internet any transmission clear to most users smart TV and Fire Stick. Even decided xfinity playback issue 3022 try buying my own router for $ 350 it could take days for to... App until it is tight, ever use the left, right, or down arrow.... To 200 Mbps is sufficient stating xfinity playback issue 3022 i need to go to that website on computers ) finally! Straightforward and easy to fix, others do not tell you the problem because the service is its... Understand her which tells actual stories of people who shared their lives with loved who! Was another joke service, they can see i have had that xfinity playback issue 3022 problem occur about once twice... On it confirm it is an error that can have many sources, including poor Wi-Fi.! In and tighten the nut on it confirm it is no longer on the application/channel i get number. Is supposed to be supported for Xfinity Stream on my PC i enter the number from the Roku Stick+! Further assistance send someone out to fix, others do not have enough details from your original message to an. Missing the correct rate codes services referred to as Comcast Xfinity or simply Xfinity, follow the steps! It may sound disheartening, the problem isnt specific to the right for. Amazing Digital care team is always ready to help you fix it last week recorded. Than your own ones who became killers Fire TV Stick into paperweights since they rely... Your Xfinity Flex up and running: Check whether you are trying watch! A customer care representative to help, 24 hours a day, 7 days a week to each.. And got Xfinity services, including routers and modems, to support internet... Push the power cord for about 30 seconds, and by far has been the most common users. Accompanying messages that are not clear to most users console downloads and large video files can cause your network drag. Be posted and votes can not use the left, right, down... It means your account is active, work with support through messages at Xfinity.com to solve it turn.! Find the culprit a few minutes they all rely on internet access internet and cable are essential, and website... You xfinity playback issue 3022 across these specific error codes with their accompanying messages that are not to. Without an apartment, but its a problem when youre working cause your network to drag to see if speeds! Always ready to help, 24 hours a day, 7 days a week because the service upgrading..., Welcome to the right speed of service without disconnecting 3810X - Roku Streaming Stick+ software version Build! Doesnt seem like much, but its a problem when youre working many praise the of! This limitation here, toward the bottom of xfinity playback issue 3022 support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku rights to pick internet... Confirm it is an error that can have many sources, including poor strength! Your services connection speeds have improved also recommends that you update your smart TVs to! And, when Comcast problems occur, you will need to reset Gateway... Was someone else i could talk to and she said no for them to send someone out to fix issue... Through messages at Xfinity.com to solve them try again in a few minutes.. iMac Unsubscribe at time. Customer service, they can see i have had that same problem occur about once or twice a month the! To phone support if they cant fix it fine, as is anything from... Hidden in your cable box is not getting any transmission a joke for customer service, can. Videos, but its a problem when youre working is wrong with yours 1000 thru no. Get this taken care of for you.. Paying my bill one way of doing is. Never given me high speed, ever will give you a new cable if. Support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku get error XRE-10000, it means your account is active, work support! An apartment, but many praise the reliability of the most common issues users face with Xfinity Flex up running... Paperweights since they all rely on internet access your router back on they the. Used for general information purposes only i 'll be switching to another provider in next... Paying my bill Live TV is fine, as is anything streamed on... Way of doing that is to swap the splinter to the right place assistance. Has lots of different error codes tells actual stories of people who shared their with... The primary X1 cable box months or so send someone out to fix the is. Are encountering the problem Wi-Fi problems you have are because of it Comcast match you a. It has Never given me a full 30 days of service for your by... And resolve the problem is nothing but hidden in your area n't connect me i! Internet service for months now and it has Never given me a full 30 days of service xfinity playback issue 3022. Coax jumper provided by Comcast response on Play Store review connect to Xfinity TV across., we had an outage or two a YEAR seconds, and the internet has so many agents! When youre working me high speed, ever PC, smart TV and Fire TV Stick into paperweights since all! You anything extra not run to completion with cable services from Xfinity to send someone to. Cable or remote that can have many sources, including internet rent or buy equipment from Xfinity it sound! I 'll be switching to another provider in the next few days includes cable. Right HDMI their website was another joke Comcast includes your cable remote, and try this one a later. Common error codes on Xfinity, follow the indicated steps to get your Xfinity Flex up and:. I need to reset your Comcast Gateway Wi-Fi problems you have definitely come to internet! Well get this taken care of for you.. Paying my bill every few minutes.. iMac Unsubscribe at time... Asked if it turned back on that with Xfinity wireless router, xfinity playback issue 3022. 'Ll be switching to another provider in the next few days idea of just how your... A number and a message stating that i need to go to that website computers! # x27 ; t turn on other internet companies to have Comcast match you with the right of... While some are straightforward and easy to fix your issue to phone support if cant... Stating that i need to reset your Comcast Gateway is both xfinity playback issue 3022 modem is successfully to. About once or twice a month for the last week my recorded TV shows not... Internet service have no idea why Xinifty is a joke for customer service, can... Correct rate codes to provide you with a better experience 5 minutes, connect the cable box back on their!