Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Private transfer - this is a private transfer for you and your party. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. My hotel is closed / my flight is no longer operating what happens now? Booking Conditionsapply. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. You can book a huge range of exciting tours and activities through our partner Musement. If you have a flight only booking with easyJet, please see the airline website for further information. To get started, login to your account to view your available holiday credit. Are transfers included in an easyJet holiday? If this is needed for your hotel, we'll always try to let you know in advance. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. Thats a promise. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Have your booking reference to hand, go to the. Can I use my easyJet Plus benefits on an easyJet holiday? I booked on or later than 1st November 2022. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. You can find out more information on our delayed, damaged or lost luggage page. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. You can visit, where youll be able to browse, tailor and buy your trip at the click of a few buttons. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. Prices are subject to change. The child age limit can vary by hotel. While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. We want you to be confident that your holiday is right for you. Intercom: Best Chatbot for Customization. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. How will you keep me informed if entry requirements change? A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. I want a cash refund for my credit is this possible? If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Will I be covered if I book excursions locally while Im on holiday? If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. Interactive Dashboards To On No single item can weigh more than 32kg. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. WebOur easyJet Chatbot is now available on easyJet.com . That's a promise, All our resources on keeping you and your family safe on holiday. Booking conditions apply. Answer questions 24/7. See below for more information around all-inclusive holidays. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. 4. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Im in resort and Ive got an issue with my holiday who can I contact? On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Electricity: Depending on your location, there may be blackouts. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. These visas are valid for stays of up to three months. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. Some bars and restaurants may also not be free of charge. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. Yes! While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. Prices are subject to change and holidays/dates are subject to availability. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. 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