A Virgin Media spokesperson said: Through continued investment, improvement and innovation were committed to providing great value and a top service for our customers. Virgin's broadband speed is the fastest thats widely available in the UK at the moment. You can watch and record live TV, as well as watch on-demand whenever you want. Firstly, any annual price increase you receive during your contract term will be added to a new monthly price that you'll have to start paying once your contract ends. Prices start from as little as 16 (which is the cheapest you'll find on this list) and go up to 74. This means almost all customers who sign up in the future will have to abide by an annual price rise, and will no longer get a 30-day window to cancel. I went through to cancellation aka customer retention and got a discount of half price.". This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. Consistently fast speeds. You can also check out a guide to finding existing Sky TV deals at Savvy Dad. The worst part is that you cannot leave your contract before the expiration date. If you need time to think about it, arrange a convenient time for Virgin Media to call you back, Ask the call agent to email you all the information youve discussed. 12 or 18 months). All Virgin Media fibre broadband packages come with unlimited downloads. For other inquiries, Contact Us. Which Virgin Media customers are affected? They said: "We called them and got the initial discount like you said then asked if they could do anything else, we got it down by 10 in the end by just calling them. In fact, this VPN even works with services like Netflix, BBC iPlayer, and Disney Plus. 1. month contract. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. so now Im stuck in an 18 month contract. If you're on Universal Credit or receiving government financial support, these broadband providers offer social tariffs to ease the pressure on your bills. Enter your details. Secondly, you'll likely also be moved onto much more expensive out of contract prices when your term ends too. It will depend on how much TV you are going to watch. The Virgin Media packages on offer are: 500Mb Broadband + Big TV. Its very likely you will get something. I ignored it and told them I was cancelling. Prices going up mid-contract? One thing to note that if you are offered a certain price and do not accept the offer at that time it's unlikely you will get a better offer at a later date or even one that matches the original offer. If you don't fall into one of the above categories, you are one of the millions of Virgin Media customers that will have to pay the 13.8%, which Virgin has said is the 'average' amount, extra from April 2023. You may still get lucky with pushing things further, but this is usually an end point in your ability to haggle with Sky or Virgin without at least starting the cancellation process. Here's how you can reduce what you spend on your broadband. unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double . Another customer said: "Had a letter from Virgin Media this week. Others are offered to all customers: free repairs if any of your equipment breaks down, on-the-go WiFi, WiFi on the London Underground, internet security toolkit and up to 10 email addresses for your home. Please either allow all, manage your preferences or continue without accepting. Unless you are already on the fastest speed in your area, there is a good chance that you'll be able to opt for an upgrade when renewing. You may also need to return your Virgin Media Kit. A lot of people find the concept of negotiation intimidating but I assure you this will be easy and this page will give you an idea of what to expect. Looking for ways to save money on your monthly bills? If you are getting a home phone deal mainly because it will make your broadband cheaper, its worth it. *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. You have different ways for you to access this. Are you looking to save on Virgin Media? Any questions/results from haggling with Virgin Media/Sky? They are trained to retain unsatisfied customers and will try the best they can to give you all you want. Yes, but only within the first 14 days of your new package. How to save on Virgin Media? Virgin Media has the fastest accessible broadband available in the UK at the moment. I can only say that my experience with Skys customer services was always very positive and theyre by and large a very cheery bunch, even when youre calling to cancel. Some customers have reported that Virgin Media engineers were not careful during the installation. Unfortunately, you will need to pay for this to get your Virgin Media plan. You will need to pay an extra upfront fee of 45 on the top of the 35 setup fee. Bundle in digital TV with hundreds of channels as . If you call and give them 30 days notice. Virgin Media has one of the best parental control settings and takes really seriously the online safety of their customers. new customer deals page can be found here. Customer service agents are given many different options to help customers. They didnt listen to the call and declined my complaint. However, it's worth keeping two things in mind: Many other providers have mid-contract price increases built into their T&Cs, so you might be stuck with one anyway if you switch to one of those providers. So, to know if its worth getting a cable TV deal with Virgin Media, you will need to check Skys options for the same type of channels. What can Virgin customers do if their prices increase? Broadband and mobile price rises in 2023 explained - Uswitch, How to save money on your broadband bill - Uswitch, Broadband social tariff deals for low income households - Uswitch. Some of them will have an increase of almost 50 per month. Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. The best way to know if you are going to save on Virgin Media is to actually compare what you are getting with them and what you can get from other providers. Can I watch Sky Atlantic on Virgin Media? Virgin Media is an accessible company to get in touch with. Virgin Media price increase 2023: what can customers do. extra phone calls, extra films etc). Its simpler than you think! document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); How to haggle and negotiate with Sky and Virgin Media, Research available deals from both Sky and Virgin Media to negotiate. These out of contract price increases can sometimes reach up to 45% on top of the annual price hike rates you would have accumulated too. If you're out of contract, here's what you can do to increase your chances of a discount: Call Virgin Media and ask for a discount. Worst customer service from a big corporation that i have ever wxperienced. Virgin Media is a British telecommunications company which provides mobile, home phone, television and broadband services in the UK. Virgin Medias prices range from 27.99 to 89 per month. Package upgrade . Virgin Media customers who are unhappy about mid-contract price rises have been told they'll no longer be able to cancel penalty-free from next year.. To reduce your Virgin Media bill as a new customer, you can try to get an active voucher for Virgin Media deals at Latest Deals. Virgin Media. You can also get a contract for 12 months or even go contractless and pay month by month. The rewards you can earn by haggling. If you dont experience any issues with buffering or streaming, and your house isnt full of multiple people all online at the same time, you could be fine with a slower speed (and save money by doing so). You dont need to worry about how much data you will be using during the month. If youre happy to do this, it can unlock better discounts. In our guide on how to save money with Sky and BT. Theyll then run through a summary of what youve just told them and ask if theyve got that right and you want to continue. How much does it cost to have Netflix on Virgin Media? Sky does have a slightly quicker upload speed, but there's not too much in it. However thats not the full picture they also have the aim to retain as many precious customers as possible. Winner: Virgin Media. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. This can be a good way of getting better value for money. If not, saying no will likely result in your cancellation going ahead. The biggest Virgin Media competitors are BT and Sky. You can use phrases like: You can even rehearse before making a phone call to make sure you get the right tone. To find out what speeds are on offer in your area, enter your postcode: Virgin Media Cable TV Packages are also more advantageous when compared to other providers. At the time of writing, the cheapest way to get Virgin Media is by signing-up for the M100 Fibre Broadband + Talk Weekends, with a speed of 108Mbps and weekend calls included. This is very well known in the world of cable TV packages, where you have a ton of channels that you never really watch. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. How does that sound?. You will need to haggle or switch, otherwise, it is not a good deal. Can I watch Sky Cinema HD on Virgin Media? Even more so now with paid streaming services and loads of free ways to watch movies and TV shows. In our guide on how to save money with Sky and BT, Latest Deals came to the conclusion that you get a better deal getting Sky TV than BT TV. "Yes my bill is going up too I am not happy about it, they said they cant lower my bill," said one unlucky caller. Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. "Im not sure if this applies to everyone but its worth a try! 16.00. Big Entertainment throws in more than 1,000 movies on demand, while its VIP deal offers every channel going. The most recent time I cancelled Sky I was bombarded with calls! 14 day returns policy. Im actually a believer that both companies offer a pretty good product but they should be considered a premium offering as theyre not cheap. Is it worth getting a broadband deal with Virgin Media? Tip #1 - Check you are watching all the channels you pay for, Tip #2 - Choose the best time to ask for a better deal, Tip #3 - Do your research to make sure you have the right information to They offer fibre broadband, cable TV and home phones. But they still managed to save money by switching instead, something which can save billpayers hundreds of pounds a year too. Virgin Media fibre broadband package options, Gig1 Fibre with Virgin Media: the fastest internet available for domestic use at Virgin Media was the UK's first provider to offer broadband, home phone, TV, and mobile plans. 1.1 Research available deals from both Sky and Virgin Media to negotiate. Your contract has expired and you have tried to haggle without success. Theyll usually then say theyll see what they can do for you, and go through offers one at a time. Learn 16 hacks on Amazon Prime Video. As have most other providers. If you really want to save money, be ruthless - what you could live without? Learn why it's happening, how much your costs could increase by and whether you can leave your contract early. Don't just accept the automated discounts - haggle for a better deal. Usually, if they are offering something, they can offer you more. Call 0345 454 1111 and follow the menu to speak to the Retention team. However, you will only be able to make calls on the weekends. those on a rolling monthly deal) will see their deal increase in price on March 1. Reaffirm youre sorry, but you just want to go. See more Volt bundles. Live chat: Get in touch with a customer representative at Virgin Media through its Live Chat feature. Allow Necessary Cookies & Continue EE offer 24-month and 12-month contracts or 1-month rolling deals while . For only 25 per month, your home can get a broadband connection . It tells the person were negotiating with were serious because we have hard information. One commenter warned: "That automatic discount is a pittance. At Virgin Media, you can only get home phone packages in a bundle. 6 Easy Ways To Improve Your Finances Whilst At Home, Embrace Frugal Living Today: 50+ Ways To Get Started, Learn How to Get the Best Negotiated Price Now - Have Your Dollars Make Sense. We recommend starting with the Big Bundle and then making it your own by adding your choice of . Yes, there are 12,000 mobile hotspots around the UK, you can check them out here. They have many different communication channels. It helps to make notes as you go so you can work out a total saving. extras. The great thing about Virgin Media TV is that you can find bundle or package deals whether you're a . Click here for Virgin Medias Latest Deals Page. Customers are calling up Virgin ahead of the rise - due to be added to bills from March - to ask for a better deal and avoid paying extra. We know its not easy, but you will need to keep it cool and smiley. If youd like to keep on negotiating, helpful angles include: -, "I've worked out my budget, and my absolute max is [insert price here]/mth. There are many ways to save on Virgin Media. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. He decided to call Virgin after receiving a letter saying his monthly bill would increase by 3.50 a month. We will be clearly communicating these changes directly to our customers over the coming weeks.. If possible, find out before you call whether you are still in a contract. To see all content on The Sun, please use the Site Map. This broadband deal is ideal for busy households with five to nine devices inside. Yes. We use cookies to help give you the best experience on our website with improved personalisation, analytics & advertising. Volt bundles . Uswitch Limited is registered in England and Wales (Company No. Yes, there is a 35 setup fee across all Virgin Media services. Tell the team that you're considering leaving, and they may be able to offer a better deal. Finally theyll ask you how it sounds. By grabbing one of its SIM plans, you can keep your phone (or buy a snazzy new one outright), and still get all the benefits of a Virgin Mobile deal. Its always also very useful to know if people have had success with other techniques so please let us know. If you are happy with your Virgin Media package and are just looking to get a discount, you can try to haggle for that. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. Ian Wilkiins. You can ask for free extras. You will then know the exact date when it started and when it will be finished. This is an expensive thing to do, so it often raises pries to cover these costs. It's a second chance to use unused data How it works. For half the price of Virgin. Whether you fancy more speed or extra channels, our flexible plans make it easy for you to make changes to your Virgin Media package, so you can connect and enjoy in a way that's best for you and your home. Exclusive Virgin Media deals . If youd like to contact Virgin Media whether thats to negotiate an improved deal, double check whether youre affected or just to find out more information you can get in touch with its customer services team in a number of ways. Virgin Media is one of the hardest broadband providers to haggle with. If youre doing this, ask when an offer is valid until and ask them to note in their call system what you have been offered.). At the time of writing, Virgin Media has a minimum of 18-month contracts. Customer Reviews Same package just 10 cheaper.". Yes, Virgin Media does offer mobile broadband, you can check it out here. You could go one better. Monthly costs will go up by a staggering average of 13.8% from the 1st April 2023, pushed by extremely high inflation rates in the UK. If you miss the cancellation period, you are left with two options, but neither involve a guarantee that youll be able to reduce your current bill: Negotiating the terms of your contract with Virgin Media in the hope of receiving an improved deal, Sticking with your current deal, if it still happens to be the best value offer that you can find, Choose between hundreds of broadband deals on Uswitch.com. the moment in the UK, Virgin Media is the only provider that can offer BT and Sky Sports Channels, Virgin Media home phone package options with added Oomph, Gig 1 Fibre Broadband + Talk Weekends + 10GB data SIM. If you're with Virgin Media because of its internet speed, you might not be able to find another provider that offers the same speed in your area. The more you will use it, the faster your broadband speed needs to be. What to do if you want to switch providers? I've done this before and got a better deal than they offer as . And if you're already out of your initial contract term, you could already be overpaying for your Virgin service by a very large margin. Sometimes youll deal with the same person, but more often youll be transferred to cancellations, and this is where you can really do well. What you can do is to get a shorter contract. If your contract with Virgin Media is ending soon, you should have received an end of contract notification in the post or via email detailing your new charges. 1.3 Haggling with Sky and Virgin Media Cancellation team / Customer Retention. Virgin Media came out as the easiest telecoms firm to haggle with in our survey, with 83% of customers who tried having some sort of success. Is it worth getting a home phone deal with Virgin Media? The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. Learn how to find a cheaper or faster tariff (or both!) They are putting the price of our contract up. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. Add Virgin TV to your existing package. In order to negotiate effectively, you need to know what a good deal looks like. VIRGIN MEDIA has launched a flurry of free bonuses to millions of its broadband, TV and landline customers, which unlocks an exclusive range of money-saving offers, freebies, and discounts. Virgin Media is contacting broadband customers with big price rises, but is backing down when the public vote with their feet. Virgin Media Internet Deals & Special Offers. I was gutted as I had to turn it down at that point typical!! Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. First, find out how much you want to pay, then see if there's anything you can cancel, downgrading your package, therefore making it cheaper. 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