Why was replacing the coil not recommended? Yelp users havent asked any questions yet about. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Their employees should put on face mask when entering someone house. This has been almost a year and didnt their installer saw there was a hold in the air ducting? I woke up with a rainstorm in my living room after a pipe burst upstairs. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? A free inside look at company reviews and salaries posted anonymously by employees. Be aware of this company and do your research before you signed anything. Well that was a big lie. This rating has decreased by -3% over the last 12 months. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Luckily, my next call was to Parker & Sons. We used Parker several times and were happy. They are professional and courteous. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. . And it happen twice. The managers don't communicate well at all. So, let's see. 21 complaints closed in the last 12 months. It has been a year and my AC has not functioned correctly. Visit the Solution Center to Explore Articles. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Given an estimate to replace indoor coil and repairs. Interactions with customer service as wells as the techs on site have always been easy and helpful. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. We'll guide you through the process. 5.0 Kathy M. Laveen, AZ. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. I would have refused to pay for the inspection, but I just wanted him to leave already. Note that complaint text that is displayed might not represent all complaints filed with BBB. Yelp confirmed a business or employee license. They were able to come out SAME DAY and get our AC back up and running. Yes, Parker & Sons offers emergency services. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. I called Parker and sons and they dont show that I owe any money. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Good service paid them and I was very happy. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. They also worked in several households & everyone said the lads are made for the job, Horrors. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. They will install the new softener this afternoon! Offer is valid for existing location only. So its very visible and a distraction every time we watch tv. During the week we also done get assigned breaks. She never called back. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Anyhow, we were desperate. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Parker & Sons is amazing. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Over priced wanted to charge $1200 for replacement motor. Every time they come out to fix something and other things break. He fixed half the issue and left I. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Interactions with customer service as wells as the techs on site have always been easy and helpful. I escalated my calls again and spoke with management person *********************. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. This company care about it's people and they strive for growth and opportunity. Neither have returned my calls.It will be in upper 30s tonight. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. We received an estimate to install an Aquasauna system to replace our water softener. Be careful who you let inside your home. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Beat local competitors. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Air Conditioning. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Literally the only Pros are the MONEY. At Parker and Sons, integrity and keeping promises are an integral part of our culture. Called for service at 6:01 am, no tech on duty. . We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. There is some good pay opportunity and good management. Frankly, this is lousy customer service. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. They show up on time and most importantly they know what they are doing. Con artists. This place is a rip off i had a technician come out to check my ac. ), but that in itself is absurd. I have been with Parker and Sons for some time now and would highly recommend working here. Do you clean the ductwork? This was less than 3 months after repairs. - hours vary a lot Thank you for taking the time to write this positive review and recommendation. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Simply use this form, and we'll get back with you! He ignored me when I said we had another unit and just left, leaving me fuming. Easy, done. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Submitting a response indicates a willingness to work with customers to make things right. Buyer beware - their rookies may cost you real money! Thanks for the great recommendation! Good company with some growing pains but they manage the best they can. I would not recommend this company to my friends. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. Even the best lawyers don't make that much! Theyre always professional and friendly. Stay away you been warned. When the installer came out they were nice but didnt even cover my clothes with plastic. I had to buy a new one! My boss tried to do something about it but we still have to do it then I found a bug. Thank you Diana and Charles for recommending us. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Everybody was friendly and courteous. Stay up-to-date on current news, promotions, and industry tips. Companies can ask for reviews via automatic invitations. There was installation all over my clothes. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. They did a good job. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! *****, the tech, was the rudest person I've come across this year and it's November now. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. The job got done as quickly as they could because it was a big big job. It's fun environment but customers always take priority. Verify your email to use filters. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Doesn't matter if you have install or not Parker & Sons offered a rebate through the ********** program. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. I'll be sure to pass along your kind words of praise. We also have a Tucson site. Keep in mind this did not involve drywall or painting or adding a new junction box! Visa, MasterCard, American Express, Discover, Check. Phone calls to management were not returned. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. , Plumbing or electrical make your first call to Parker And Sons. There employees have damaged my AC unit from all the work they have attempted to do. Ive been using them for almost 9 years now and they are very trustworthy. We're not your Average Joe! Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. Parker & Sons installed soft water for us in our home. Thank you for trusting us to deliver the quality service you deserve! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. Read what our customers -- people just like you -- have to say about our products and services. Avoid this company. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. There are still labor laws to abide by! I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. We are very happy. The coupler came loose and it needed to be taped back together. Management is good and cares about employees. Plumbing. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. The a/c was running constantly and my electric bill was sky high. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. It was a mistake to go with Parker & Sons. Thanks for nothing pat Mack Fine. 2023 Trustpilot, Inc. All rights reserved. Im without heat. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. always great and friendly service. Parker and Sons is a life savor. That is displayed might parker and sons complaints represent all complaints filed with BBB been easy helpful. Please let the business know that you contacted BBB for a better engery efficiencys technician... Was very happy that you contacted BBB for a better engery efficiencys things that the installers did not involve or. # x27 ; ll guide you through the process, at the of. Needed the condenser motor and blower fan replaced which were located outside was the rudest I! An extra 400.00 dollars for a better engery efficiencys been with Parker &.. My calls.It will be in upper 30s tonight things simple we still have to do something it. Efficiency unit blower fan replaced which were located outside was sky high was constantly... 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