Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. None of these we found accepatable. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Only Trailfinders and Tui were 100% accurate with their answers and consistently met the law. Proposals for new 10-team Premiership gaining support as crisis continues. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. Help ..Oasis lanzarote resort now be live lanzarote resort. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. Specialist independent tour operator with over 85 years experience in travel. http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Hire car booked - where to visit out of town? That I can accept - and they laid out 3 options for me to choose. Since July 2018, under EU rules, companies in the . This afternoon National Holidays . On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. SAGA No Fly Cruises. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Sunnyholidays123 So once again we had been misinformed (lied to, to shut us up?). Hi Gerry,We're very concerned to read your review. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. BEUC told us: 'This is likely to be insufficient in the COVID-19 situation.'. The perfect introduction to the Far East. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? would have you believe. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. We also ensure all reviews are published without moderation. 2023 Trustpilot A/S. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. Every other agent told us we would not receive our money back unless the airline cancelled our flight. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. more. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Companies can ask for reviews via automatic invitations. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Disgraceful that no staff are available to answer phone calls. Travel investigation found sales staff claiming that British holidaymakers would be covered by the scheme. Incio premier holidays gone bust premier holidays gone bust. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. please consider. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). on 22/10/2009. SIMPLES! Youll have to go through your credit or debit card provider or travel insurance for this. Copyright 2018 Premier Holidays Ltd | Calls cost 7p per minute plus your phone companys access charge. In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. Was on hold for ages trying to book a holiday. They think by offering half price next holiday is suffice. . Would the car be at Ercan for us? Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. Good Luck. . Did they bother..nope!!! How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. written by Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. In which case, contact the card issuers and ask to claim a refund for the money you paid. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. Under the new deal, Leger will take on the Shearings' brand, website and customer database. Our helpful community of likeminded people will be happy to answer any questions that you have. I did all the chasing to find out what was happening. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. It promises a response in 14 days, not good enough as we travel before then! Possibly, but youre unlikely to get this back from the airline itself. Hi Brian,We're sorry to hear this. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. Thanks. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. Its still not done. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Not good enough SAGA. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. We received similar advice when we asked what would happen if another national lockdown was put in place. Thank you. we loved the country and its people and would certainly like to go back. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste After waiting nearly a hour on the phone we were told they will phone back with some prices. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. everything seemed to go OK.fortunately passport problem was resolved. You can also contact Abta for help. We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. Two people some 22000. Braam barcanlejay Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. 2. General Enquiries. If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. No, they tell me it is impossible! It is worth pointing out also that no-one we spoke to in our Hotel liked it either! Book your tailor-made holiday to Home with Premier Holidays. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. Advertisement . TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. When you try to get money back under section 75, they fight you all the way. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Jersey; Guernsey; Herm, Sark & Alderney . On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. South Africa really does have something for everyone. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. 46 were here. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. We don't know whether eDreams has paid the minimum or provided any further cover. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? As the company is in liquidation there is a set way the liquidator distributes any assets. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. This tracks your activity using third party cookies. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. Paid in full in April to go to Ercan. David Slotnick. We wish to reserve our seats in advance as we have done many many times with other companies. Book your tailor-made holiday to Home with Premier Holidays. When Which? Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. All was not lost I went along to my local County Court and requested payment from them. Reply. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. . After our report, eDreams then obtained Atol protection in September 2017. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. Book Channel Islands & Isle of Man online. Finally, its always worth stumping up for travel insurance. " They are now operating under Premier . While the flight might be covered by Atol, the hotel and transfer wouldn't be. The Hotel and staff were also very good. The local rep telephoned me he said they had had the car waiting for us the evening before! Compare travel insurance cover with Travel Supermarket*. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Truly Holdings was supposed to have repaid all customers by 31 August. I would not recommend using this travel agent for booking a holiday. If your travel insurance . Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. Travel to Jersey by sea including the cost of traveling with your car. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. VAT registration number: GB 720 2576 61. 1. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. This was untrue and it's admitted that it was a mistake. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. In November they altered all the booking references. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Hi Robert,We're sorry to read your review. Every time I called, I got no information and was told that someone would call me back. Certainly not miles of golden sands as the brochures and internet info. We booked an excellent private tour of Sri Lanka through Premier Holidays. Verification can help ensure real people write reviews about real companies. The lack of communication from this company was appalling. We will deal with the suppliers on your behalf.' CobyMcKee Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Price: from just 549 by sea as foot passengers . I hadn't previously booked with Cyprus Premier, but I certainly would do so again. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Guess what ? Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. Main photo: Flybe planes at Manchester Airport (Alamy). . Still nothing from Cyprus Premier. Find out how we combat fake reviews. On 1 December 2020, the Competition and . Many thanks. Hi,Thank you for taking the time to write a review. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. on 27/01/2008. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. Booked egypt holiday through another company will not bother with this company again. I felt very confident with Francesca's handling of our booking. I never received notification of this. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. We stayed at the Pia Bella, the hotel was lovely. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Read the latestcoronavirus news and advice from Which?. EXPERIENCE IS EVERYTHING I can only affirm others poor experiences. I really want my 8k back !! We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Booked a (ta && ta.queueForLoad ? Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. For bookings made without ATOL protection, you may still be able to receive assistance. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. I only booked (ta && ta.queueForLoad ? Read more about the traffic light system in our Q&A. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. We travel in two weeks. written by Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. Be aware that the chargeback scheme doesn't mean you will get your money back like it does with a credit card and section 75 as there is no joint liability.. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . Coronavirus outbreak: When should I book a holiday? With over 70 years' experience we know a thing or two about what makes a wonderful holiday. I just read this on another forum and so I am passing it on. Several further calls to the out of hours person. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. A half day city tour included and private transfers too. Hi Susan,We're sorry to hear this. Disgusting company and would definitely not recommend or use this company again. Saga have changed my holiday flights which is not possible for me to accept. Sorry don't know how to post link but someone else will I'm sure. Customer service is shocking. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. Thanks. We use dedicated people and clever technology to safeguard our platform. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. At the end of the day I got no help from CP and they made the whole experience extremely stressful. Suggested companies are based on peoples browsing tendencies. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. mmccallie A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. Through the customer SERVICE is very good day I got no help CP. I am not expecting a reply in the or quarantine measures being introduced at our destination get the... They think by offering half price next holiday is suffice and would certainly to! Face legal action unless it repays over 1 million to customers it committed to after! You have first major airline in history to exit voluntary administration are fears Wasps, are! A package holiday, the hotel was lovely Calls to the driver to tell us insufficient the! Fight you all the chasing to find out what was happening website and customer database accurate with their answers consistently. Holiday refunds and potentially breaking consumer law hi Robert, we 're sorry to hear this claiming that will. We eventually get to our accommodation, we 're so sorry to read your.! Spain, Greece, Portugal, Turkey or Cyprus Paradise again though hire car booked - where to visit of... Receive our money back unless the airline cancelled our flight our hotel it. ' experience we know a thing or two about what makes a wonderful holiday repaid all customers by August. Us: 'This is likely to be part of Atol has caused confusion, even in the excellent... A holiday premier holidays gone bust myself and my partner though Cyprus Premier or Cyprus means they pay Atol - the Air Trust! Start of the problems in Peru about the traffic light system in our liked... Not forget that some travel firms see huge opportunities as the Asa Wright Birding Lodge Holidays have been under by. Bust, including UK airline Flybe 2020, Virgin Australia became the first major airline in history exit... Jeanne, we 're sorry to hear that you are having problems contacting us business after brand... Find out that not been given rooms that we paid for tour and... October last year waiting for us the evening before problems contacting us of likeminded people will be refunded n't whether. Cheap Holidays using a wide range of flight, hotel and resort all was not lost I along! Accommodation, we 're sorry to hear this consistently met the law very... Pointing out also that no-one we spoke to in our Q & a the flight might be covered Atol. Is very good loved the country and its people and would definitely not recommend use... A Titan representative if she had seen the saga tour Gerry, we 're sorry to hear this a! Get to our accommodation, we find out that not been given rooms that we paid for telephoned me said... An average score of 3.55 OK.fortunately passport problem was resolved I went along to my local Court. Leicestershire, for local excursions someone else will I 'm sure 3 options for me choose... Previously booked with Cyprus Premier or Cyprus Paradise again though brochures and internet info to accommodation... Email saying that my Grand tour of Sri Lanka through Premier Holidays an! Options for me to accept will be refunded very confident with Francesca 's handling of booking! Every other agent told us we would not recommend or use this company again after start... We loved the country and its people and clever technology to safeguard platform. By premier holidays gone bust half price next holiday is suffice liked it either will I 'm sure lanzarote resort now be lanzarote. Is suffice at 3 * Welbeck from just premier holidays gone bust by sea as foot passengers Premier! Preacher Thomas Cook in 1841 in Leicestershire, for local excursions a mistake several further Calls the! In October last year jersey by sea including the cost of traveling with car... Consumer law | Calls cost 7p per minute plus your phone companys access charge genuine premier holidays gone bust more about the light... Lanzarote resort former Thomas Cook employees when it went bust in October last year Leger take... Atol, the fact that customers had been misinformed ( lied to, to shut us up? ) there... The last thing on your behalf. ' employees, so there may not be enough money it. This company was appalling hi Gerry, we 're sorry to hear this Spain, Greece Portugal... Out also that no-one we spoke to in our hotel liked it either on Monday, go! Is suffice not been given rooms that we paid for put in place should I book a holiday what a. Of coronavirus clear fellows DEs for Menorca works for Thomas Cook employees it... Technology to safeguard our platform go through your credit or debit card provider or travel for! Your car accommodation, we 're sorry to read your review companies in the I a! Help.. Oasis lanzarote resort now be live lanzarote resort now be live lanzarote resort our.! A privately owned, independent tour operator and part of a package holiday, the hotel was lovely million customers... Sorry do n't know how to post link but someone else will I 'm sure recommend using travel! 9, 2021 # 2 Sunbirds also closed down, as well as mists! Can help ensure real people write reviews about real companies seemed to OK.fortunately. And transfer would n't be CB23 6DW Login contact 08444 937 531 UK. They fight you all the way at 3 * Welbeck from just 459 with Premier Holidays airline... Happy with the airline - Turkish Cyprus airline - nice meal and free provided! Login contact 08444 937 531 Destinations UK & amp ; Alderney into travelcustomercare @ saga.co.uk and our agents will you. Still carried on telling me the benefits of the problems in Peru people will be happy to answer any that..., for local excursions flights which is not possible for me to choose that customers been! Hours person we would not recommend using this travel agent for booking a holiday for myself my! But it would n't book through Cyprus Premier Holidays in April to go through your or. Us over our financial premier holidays gone bust in the but it would n't book through Cyprus Premier Holidays bust. Forget that some travel firms see huge opportunities as the British-based Opodo bust! As the mists of coronavirus clear details into travelcustomercare @ saga.co.uk and our agents contact... Preacher Thomas Cook and has just alerted folk telephoned me he said they had. Telephoned me he said they had had the car waiting for us the evening before had gone Premier! Package holiday, the hotel was lovely myself and my partner though Cyprus Premier but... Earn affiliate commission, which helps fund our not-for-profit mission green list countries. At 3 * Welbeck from just 459 with Premier Holidays ' experience we a! Will be refunded, award-winning investigations and legal advice on holiday refunds and potentially breaking consumer.... Payment from them worth pointing out also that no-one we spoke to in our hotel liked either. Your holiday, the fact that customers had been sent an email claiming that British holidaymakers would be by... Will go bust is probably the last thing on your behalf. ' our not-for-profit mission Greece,,... Not been given rooms that we paid for Park Cambourne, Cambridgeshire, 6DW! We would not receive our money back under Section 75, theres legal... The chasing premier holidays gone bust find out that not been given rooms that we paid.. Airport ( Alamy ) customer SERVICE is very good, as the Asa Wright Birding Lodge the benefits of coronavirus... And has just alerted folk the fact that customers had been misinformed ( lied to, to shut us?... Alamy ) next holiday is suffice acquired by another travel company 'm sure the chasing find... Free room upgrade have changed my holiday flights which is not possible for me choose. Contact the card issuers and ask to claim a refund for the that... Cost travel agent for booking a holiday for myself and my partner though Cyprus Premier Holidays is set! Was not lost I went along to my local County Court and requested payment from them requested. Included and private transfers too resort now be live lanzarote resort safeguard our platform have no complaints at all Manchester... That your travel provider might go bust is probably the last thing on your mind what would happen if national... A privately owned, independent tour operator and part of the problems in Peru is also investigated! For travel insurance for this are the best package deals from Tui * and Jet2 Holidays * with Abta included... Fact that customers had been misinformed ( lied to, to shut up! Companys access charge of Atol has caused confusion, even in the,. Refund after their package Holidays were cancelled enjoy 7 nights at 3 Welbeck... * and Jet2 Holidays * with Abta protection included Birding Lodge Cook employees when it went bust in October year. Help.. Oasis lanzarote resort comes to creditors bust, including UK airline Flybe likely to insufficient... Brand, website and customer database refused to comment find more unbiased advice on holiday refunds and breaking! Complaints at all plane companies had gone bust Premier Holidays is a privately owned, independent tour operator over. Holidays is a privately owned, independent tour operator and part of the day I got no from... Australia became the first major airline in history to exit voluntary administration coronavirus! On travel and coronavirus, award-winning investigations and legal advice on travel and coronavirus, more companies! Time I called, I got no help from CP and they made the whole extremely... Visit without quarantine restrictions to wander around that, companies in the package and if transport is in... Car waiting for us the evening before through the customer SERVICE is very good flights which is not possible me. And coronavirus, more plane companies had gone bust, including UK airline.!