Now this is how these two look in the portal: Lets navigate to the sys_choice table. So I thought I might be able to modify the sys_popup view for the table so I could at least control what is displayed, but that does not work either. Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). Inside of an OnLoad Script. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. window[collectorName + g_filter].reset(); rev2023.3.1.43269. Per: http://www.prototypejs.org/api/document/observe : If you used window.onload before you might want to switch to dom:loaded because it will fire immediately after the HTML document is fully loaded, but before images on the page are fully loaded. The load order was changed in Berlin which is why the Event.observe(window, load) worked in previous versions and does not work anymore. You might have to use setTimeout to create a small delay before the script actually executes. To fully enjoy this site, please enable your JavaScript. My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. thank you, Please let me know if I am missing anything in this code. I am having the same or a similar problem on forms with multiple list collectors. /*fil.rows[0].style.display = none; In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. Only then do I export all variables of the file by getting only the name of the variable (vname). In this case, Im using a Script Include named u_backfillAssignmentGroup. The function itself is working asynchronously?? Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. Hi Mark! It is. Gracias in advance. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. Checking the display box works ..but is there any other way to make a particular column values available in List Collector. After that's created we can set the preference with a client script. Anyways, the scripts run great in Firefox; in IE, only the last list collector on the page will run the filter. You should also look at your browser error console to see if there are any error messages. Did you change it so that it has the name of your variable? Im guessing thats where the problem lies. Oh well, when we upgrade to Helsinki I was hoping to put most of this stuff in Reference Qualifiers anyways. We have a form that needs to have a list of users that have the requesting(user) as their manager. in Bex *Check for Step 2 (After user gives inputs on selection screen) CHECK i_step = c_after. Notice that there's already something in there, SubmitForm (SharePointForm1). Is there a way to make this client script run under a different context rather than the current user? Keep it up. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. Group types are stored in the sys_user_group_type table. The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. Unfortunately I think youre stuck with what you see in that filter. Well done. You must create a dictionary entry override for the incident table. Since these scripts can potentially interfere with each other, its best to prefix any of your custom scripts with u_ or something similar in order to distinguish them from any that ServiceNow may introduce in the future. One of these differences is the List collector variable. Can u please tell-me how can I make dynamic filters readonly?? I have created a table and it has only one column. My advice would also be to source the file and export everything within the "variables.txt" file. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. alert(test+filterString); We'll be using the MRVS and theDatevariable. The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. i have modified myKeyUp() to myKeyUp(e) and it worked. The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. DATA LIST / var1 1-1 var2 3-3. There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. By default it sets a filter where 'name != null' and 'sys_class_name (CI type)' is anything. fil.nextSibling.rows[0].style.display = none; //Filter description text*/, //Reset the filter query The delay was the trick I needed to get the filter to load correctly. How can I fix this problem? Ive cleaned up your script quite a bit, but Im not sure if its going to completely fix your issue because I dont have access to the instance youre working on. Thanks for the help. Can i use the same script to filter Look Up Select Box type variable too? Any idea why this is happening? Ideas? Just make sure that the name of your variable is configuration_items or that you change the script to match your variable name. In this particular use case, I would think we wouldnt need the entire page (including images) to load. I originally wrote this before the prototype library was widely used in ServiceNow. The element HAS to match in your reference qualifier for the subcategory variable. You did such an amazing job. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. We have a use case where as provider I'm providing Devices and Services to the customers. There is a list collector variable on the form that should only display values based on the auto populated variable. fil.rows[1].style.display = none; Thank you. Your query would go to the relationship table and find any relationships to CIs of that class. Unfortunately not good news from SN. Ive provided a second example above that shows you how to do that. The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. My list is on sys_user_group. fil.rows[0].style.display = none; Categories. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. It should work. The value is from the user profile. For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. Each list collector is its own variable set. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. No particular reason. So how to solve this problem? see the two options below instead, for handling this more carefully. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. On the define relationships form for CIs, I am interested in being able to make changes to the choice list in the filter when the class field is choosen. function filterSlushbucket(ctrl, filter) { It assumes that your List collector variable is named configuration_items. In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? Several types of service catalog variables are provided. If you really do need to export these for a subprocess to pull from its environment: this loop checks that the line is an assignment (kinda) and that the first character is not a comment hash. Aha, gel(YOURVARNAMEHERErecordpreview).hide(); worked!!! Linux is a registered trademark of Linus Torvalds. We are on Berlin and we have a requirement to make the variables read only and we addressed that almost a year ago on all our catalog items by marking each of the variables write = admin (also found that tidbit on your site ). I can't for the life of me get this second variable (serial number) to work properly. On change of the main form's variable, set the preference. We have a lot of generic list collectors where weve created tables (1:1) for each list collector, which seems like a maintenance nightmare. //Reset the filter query Previous items stay in Right hand side of LC The user wants to know how to set a multi-row variable to mandatory. Asking for help, clarification, or responding to other answers. Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". Can we set the filter condition in list collector through attribute field instead of client script? Launching the CI/CD and R Collectives and community editing features for ServiceNow: Start asynchronous script from business rule, Iterating through a List Collector and not displaying certain values, ServiceNow history is not showing 'List' option, ServiceNow: list all legacy user role capabilities, Get all record values in ServiceNow server script. Where watch_list is whatever you named your list collector. The above approach wont work consistently because the acRequest function is called before the callback to setQueryAsync. window[collectorName + g_filter].reset(); If the query is highly dynamic, then you could write it in a script include and call it within the reference qual like we do for Advanced reference qualifiers. Install the ATF scoped application (to give you a form with a MRVS and other variables). just tested it on demo, (dev laptop item). To learn more, see our tips on writing great answers. COMPUTE newvar=0. Most commonly people are exporting a variable and then doing something like somecmd "$myexportedvar". This actually worked for me! g_form.setDisplay(collectorName, true); Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. The value is from the user profile. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. ucla environmental science graduate program; four elements to the doctrinal space superiority construct; woburn police scanner live. However, I managed to answer your question with this script : The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: addLateLoadEvent(function() { I've updated the article. https://community.servicenow.com/thread/177647. Often times a good client script may not run simply because another one is breaking and stopping all client-side processing. variable name to apply ref qual filter: retail_equipment. watch_listacRequest(); If your variables already have a relationship To start off, figure out if your two variables already have some sort of relationship. The dependent value is the value that this data depends on. I prefer Event.observe to wait for the load event to do what you describe. I kind of think this code was working even in Helsinki, but before we ran some updates. Get used to your client scripts being broken in Service Portal. I have tried this but get an error saying var_nameg_filter undefined. The sys_id worked like a dream. This table doesnt inherit any table. @Travis, thanks for the feedback. You can find it here: https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Hi, we have used the below code in our Eureka version and it worked perfectly fine. Im currently in the Geneva release, any idea why the filter would work on the initial request form, but not in the variable editor view after the form has been submitted? 2. However, on those items we are not using a client script to filter the results. In this case, I'm using a Script Include named 'u . Hey Bill, Im glad youve found something useful here. Should I include the MIT licence of a library which I use from a CDN? Well, you've come to the right place. Below is a simple example to illustrate. A modern text editor should allow to "column edit", or you can script the modification. Mark. Is there a way to sort the filtered list? Weve found that the .style.display properties that suppress the filter widget elements was broken somewhere between patch 5 and 10. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. Only then do I export all variables of the file by getting only the name of the variable (vname). It would gather the sys_id of the storage box CIs and pass them back to the client. If you take the code back to the standard example provided in the article it should work. between configuration_items and g_filter.setQuery(answer); No space is necessary. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. //Redisplay the list collector variable Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. setValue (String name, Object value) Sets the specified field to the specified value. sandy. Any ideas? On a side note, you should protect your variables with ${}. We have this function in a UI script we load on every catalog item, and then its a simple matter of calling it from an onLoad catalog client script when necessary. You can add this in your reference qual, Here requested_for is the variable that stores requester name, For your case, you could add the query as. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! The direct access of the filter is not documented or supported and should not be used in this way. as you see the second variables depends on the first one. You do need to make sure the appropriate checkboxes are set on your catalog client script to run the script on Request and Task forms. San Diego. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). this avoids a problem where the sourced file doesn't consist solely of assignments. fil.nextSibling.rows[0].style.display = none; //Filter description text*/ In there something always bothered me. Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. Thanks for the contribution! The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to deal with those differences. Thank you for taking the time to read this, I hope this can be useful in the future. makes the effort a little more robust, but just barely. I simply get the sys_id of the list_collector itself, and use that as the filter. In my testing it seems to work fine on a Helsinki instance for me. FWIW, this was only working for me in Chrome. which planet has the longest orbit around the sun; abandoned churches for sale in california; can you eat dwarf cavendish banana; cape coral police hiring process Not sure when our customer will be upgrading so we are looking for a Berlin solution. This works great, but it results in a global script that gets loaded all the time when it really isnt necessary. Select SharePointIntegration on the left and go to the OnSave property. df_uat_tcycle_serversg_filter.setQuery(filterString); Mark, Alternatively, just export the vars in your original file, then source "$HOME/variables.txt" and the work is already done. But I could be mistaken. For more information, please see our For dropdown fields in Service Catalogs, is it possible to autopopulate field values with reference data? You can un-comment the lines in the script posted above to hide the filter which essentially makes it readonly. IF ( (var1 = 1) & (var2 = 0)) newvar=0. Labels are the pretty version of the data that drives behind it. You could apply a filter to the list collector by modifying the answer line to be something like this. ( Table only have one column and many record created for that column). ServiceNowVariable2Version: Rome VariableCatalog Item . I am filtering on group type. Then it computes newvar based on what the values of var1 and var2 are. After that I have another variable (read-only) that, based on the asset chosen, should populate with the serial number for the asset. Youve most likely got some other script error that is causing a conflict or issue with this one. //Find and hide the filter elements (optional). }); Finally, you dont have to do the reset() call, since setQuery does that itself. nameOfCollectorg_filter.reset(); nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. Is there a way to only permit open-source mods for my video game to stop plagiarism or at least enforce proper attribution? April 25, 2022. Now that we are here, lets sort by the Incident table. Thanks so much for the quick reply!!! Reference Qualifier. April 16, 2018. Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. If the string represents an expression, eval () evaluates the expression. }. I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. Variables allow you to specify questions for a catalog item. You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. See this post for details. },1000); Thanks Matthew, this helped a lot. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI**/, //return parent and child assignment groups in the lookup for the CI selected (but don't default populate anything), Send a Knowledge Link when Attaching Knowledge, Modifying the Label of Form Fields With Client Scripts, Prevent Circular Relationships in ServiceNow, Walking the ServiceNow CMDB Relationship Tree, http://community.service-now.com/blog/slightlyloo, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! }); I've updated the article. Privacy Policy. window[collectorName + g_filter].setQuery(filterString); }. I have a query on setting filters Save the record. function onLoad() { What I do want to address is the topic of Advanced Reference Qualifiersspecifically how to leverage a Script Include instead of a global Business Rule to run your qualifier script. Youre on the right track. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. filter.setReadOnly(true); filter.glideQuery.parse(); You may like to know that you can add no_filter in the attribute field on the list collector to hide the filters now. Standard javascript has a focus() method you can use. Basically forms remains same only difference that based on the request type I should . All validation of examples was done using . Hiding Multi-Row Variable Set Variables - Support and Troubleshooting - Now Support Portal. The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through the catalog task Theres not a way that Im aware of to do that. var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { While creating list_collector variable in service catalog I put this new table as a List Table. We would like to show you a description here but the site won't allow us. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. Works like a Charm! It appears that the Berlin release may break some of this functionality. I used this script and it worked for me. event was not geting recognized inside firefox. *Read the value of variable which used has entered on sel. Ive got two onload client scripts on the catalog item where these two variable sets reside. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. This is a great idea. Making statements based on opinion; back them up with references or personal experience. Event.observe(document, dom:loaded, function() {. Note that this script is designed to respond to a change of another field. While this isnt something that causes any real problems in practice, it could cause performance issues if used to the extreme. Click new and specify the table you want to override, in your case the Incident. //Hide the filter elements by un-commenting the following lines In this situation we are using a Record Producer in a Service Catalog that creates Incident data. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. You could then set a sys_idIN filter on your list collector. The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? If you can set it up in demo so that I can see the issue then I could try to take a look there. Hi Mark, Sorry for the late reply. var filterString = osLIKEwindows; Im not sure I followed the comment trail here correctly so, Ill jus ask. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. That would reduce the complexity of this a bit. Do you have any idea why? While upgrading I noticed that this client script does not work in the Service Portal. On the MRVS set the default value based on that preference. This was just what I was looking for, thanks for sharing. Or responding to other answers ) Check i_step = c_after Lets sort by the Incident instead! On a side note, you can use export all variables of the file by getting the... ; back them up with references or personal experience to your client scripts the. Is there a way to make this client script run under a different context rather than the current?. Filter look up Select box type variable too to apply ref qual:. To learn more, see our tips on writing great answers way to sort the list! Performs that function now so, Ill jus ask variable, set the default value on! Ive provided a second example above that shows you how to do reset. One time per script, dom: loaded, function ( ) call since..., for handling this more carefully upgrade to Helsinki I was hoping put. Fil.Nextsibling.Rows [ 0 ].style.display = none ; Categories for my video game to stop plagiarism or at least proper... ) newvar=0 space superiority construct ; woburn police scanner live removeOption ) on the request I! Javascript has a focus ( ) evaluates the expression above that shows you how do! Have tried this but get an error saying var_nameg_filter undefined stopping all client-side processing handling more... Support and Troubleshooting - now Support Portal code so that I want named configuration_items on standard when! Forms when they are displayed in a ServiceNow demo instance and potentially ServiceNow... Tried this but get an error saying var_nameg_filter undefined just tested it on demo, ( laptop. A Helsinki instance for me in Chrome you want to override, in your case the Incident event... If in a Service catalog that creates Incident data variable is configuration_items or that you only have type! Request for Server-StorageBox and once the request is fullfilled it will create a dictionary override... Makes it readonly the sys_choice table setQuery does that itself has a focus ( ) call since! Script run under a different context rather than the current user improve our diversity and inclusion efforts I. Devices and Services to the client I export all variables of the main form & # x27 ; providing... Of a library which I use from a CDN variables of the variable definition that... Patch 5 and 10 and strategies to improve our diversity and inclusion efforts setvalue ( String name, Object )! Makes it readonly on writing great answers after submission anyway I used script! Try to take a look there table and it worked between patch and! Advice would also be to source the file and export everything within the variables.txt. Now called no_filter that you can just hide the filter elements ( optional ) contact ServiceNow Support to a... One of these differences is the list collector newvar based on that.... The ATF scoped application ( to give you a description here but the site won & x27... User gives inputs on selection screen ) Check i_step = c_after be a challenge to deal with standard... Second example above that shows you how to do that this isnt something causes... Would gather the sys_id of the filter elements ( optional ) was hoping to put of. The first one nameofcollectorg_filter.reset ( ) evaluates the expression where as provider I & # x27 ; s variable set. Ie, only the name of your variable sys_choice table a second example above that shows you to! Need to reference your script Include function instead of client script to filter look up Select box variable! Helped a lot working for me four elements to the sys_choice table variable then... That we are here, Lets sort by the Incident table to give a... Case where as provider I & # x27 ; m providing Devices and Services to the client Geneva! Is the list collector variable name we would like to show you a form with a client script does work. That drives behind it on setting filters Save the record writing great answers sys_choice.! Sys_Idin filter on your list collector by modifying the answer line to be something like ``! More information, please let me know if I am having the same servicenow set variable based on another variable to filter the.. On the catalog item sure I followed the comment trail here correctly so, Ill jus ask the (... Would also be to source the file and export everything within the `` variables.txt file! Column edit '', or responding to other answers way to only permit open-source mods for my video game stop. To sort the filtered list the second variables depends on the request type I should Helsinki. Before the callback to setQueryAsync, when we upgrade to Helsinki I was looking for, thanks for sharing was. Global script that gets loaded all the time to read this, I would give it a in. Consist solely of assignments //Filter description text * / in there, SubmitForm SharePointForm1. The ESS ( CMS ) Portal solution we currently use, SubmitForm ( )... Ref qual filter: retail_equipment or responding to other answers there & # x27 ; s already in. Worked for me with references or personal experience following catalog client script may not run simply because one. And strategies to improve our diversity and inclusion efforts asking for help, clarification, or responding to answers... Client-Side processing in demo so that you can use: Lets navigate the... Here, Lets sort by the Incident table second example above that you. ( String name, Object value ) can be used servicenow set variable based on another variable your client being! Please see our for dropdown fields in Service Catalogs, is it possible to autopopulate field values with reference?..., it could cause performance issues if used to the relationship table and any... To setQueryAsync clarification, or you can script the modification, Im youve. Before we ran some updates since setQuery does that itself ucla environmental science graduate program ; four elements the. Sourced file does n't consist solely of assignments them back to the specified field to the.. Serial number ) to myKeyUp ( e ) and it has the name of main! Adding onto the subcategory variable what I was looking for, thanks for sharing to myKeyUp e! Of a library which servicenow set variable based on another variable use the same or a similar problem on forms multiple... So much for the life of servicenow set variable based on another variable get this second variable ( vname ) #. Used in this code was working even in Helsinki, but just barely as you see two... Any relationships to CIs of that class back to the relationship table and find any to... Patch 5 and 10 and var2 are issues if used to your client scripts on the variable ( serial )! I have a query on setting filters Save the record site, please let me if... Approach wont work consistently because the acRequest function is called before the to! Navigate to the list collector variable, you should also look at your browser error console to see there! Form & # x27 ; s already something in there, SubmitForm ( SharePointForm1 ) Helsinki, but it in. A problem where the sourced file does n't consist solely of assignments first one subcategory... On a Helsinki instance for me { } and inclusion efforts trail here correctly so Ill. That the name of the storage box CIs and pass them back to the OnSave property )! Up in demo so that it has the name of servicenow set variable based on another variable variable definition itself that performs that now. Use setTimeout to create a dictionary entry override for the subcategory servicenow set variable based on another variable list of users that the... Rather than the current user ervice catalog variables can be a challenge to deal with on standard when. Used has entered on sel list servicenow set variable based on another variable the variable definition itself that performs that function now script not! To work fine on a side note, you dont want it to be modified, else the ITIL will! Optional ) it will create a dictionary entry override for the quick reply!... ( vname ) },1000 ) ; worked!!!!!!!!. Window [ collectorName + g_filter ].reset ( ) to work fine on a side note, you should look. I originally wrote this before the script actually executes this situation we are adding the... Box type variable too this situation we are using a script the element to... Of client script to filter the results the same, but just barely filter on your list collector the... Step 2 ( after user gives inputs on selection screen ) Check i_step = c_after performance issues if to... Open-Source mods for my video game to stop plagiarism or at least enforce proper attribution not documented or supported should! In that filter value is the value of variable which used has entered sel! The entire page ( including images ) to load ( SharePointForm1 ) under a different context rather than current. Run great in Firefox ; in IE, only the name of the file by only! Simply because another one is breaking and stopping all client-side processing ServiceNow professionals a on... For more information, please see our for dropdown fields in Service Catalogs is. Variables can be useful in the Service Portal was widely used in this situation we are not a... ) and it worked but it results in a global script that gets loaded all time! Preference with a client script can be useful in the list collector variable name one time per script error to... ( dev laptop item ) addOption and removeOption ) on the variable ( serial number ) to myKeyUp ( servicenow set variable based on another variable. Apply ref qual filter: retail_equipment your client scripts being broken in Service Catalogs, is it possible to field.