No. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. btw, (off-topic) finally got around to trying out Duplicacy. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Check Standard Warranty. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. The hardware repair/replacement services are subject to the availability of replacement materials and components. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Gray marketed products are not covered under local warranty. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. We recommend you to back up the important data periodically. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Product Registration and Extended Warranty. Slide to complete the puzzle . https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Customer shall make a backup copy of the stored data before returning the Product to Synology. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. The table below provides you an overview of the current support status of all our products and accessories. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Synology's Limited Product Warranty applies to the extended warranty period. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. News, discussion, and community support for Synology devices, Press J to jump to the feed. DSM/SRM/Firmware Update: This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. You can estimate your units manufacturing date yourself by the serial number specified on your product. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". 4 Remove the EMI sticker and unplug the power cord of the fan carefully. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. The third and fourth digits indicate the year your unit was manufactured, while the . Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. The table below provides you an overview of the current support status of all our products and accessories. TechSway 3 yr. ago As long as you have your proof of purchase available. All Rights Reserved. 3.7 Extended Warranty Plus Limitations. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Start Claim Check Status Check the status of an existing warranty claim. Find the spare parts of your Synology product. This service will offer direct and advanced replacement services. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Extended Warranty Plus provides a seamless support process. Customer can only choose either of the optional services. 3.1 Limited Warranty. Product Registration and Extended Warranty. Only x20, x21, x22, and a handful of x18 and x19 models are. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Just check the logs of the Synology NAS. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. A strong password helps prevent unauthorized access to your Synology Account. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. * You need to change your location in your profile to a location other than China. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. 5.5 Dispute Resolution. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Product Name Find your Synology product Product Availability Generally Available Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Copyright 2022-2023 Synology Inc. All rights reserved. ), their current status, and their expiration date. 3.4 Return. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Please wait. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Please create a password for your Synology Account first. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Resetting your password will sign you out of all browsers. *Synology Secure SignIn is recommended. there is not a way to check the warranty. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. PO BOX 242534 , Dubai. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. (a) "Products" refer to New Products or Refurbished Products. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. File or folder level data restoration makes data recovery fast and flexible. Local Consumer Protection Laws. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Enjoy our services! 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