Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Press question mark to learn the rest of the keyboard shortcuts. Items that are not claimed within 10 days will be destroyed. As a buyer I would be fine with that. Your IP: Hoping for a happy ending to this problem. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. 1. I contacted customer support and told them it was delivered. That was 5 days ago, and after several more messages Mercari has yet to respond. Option 1. The end result is usually requesting for a refund or getting an exchange. I checked the buyer ratings before shipping and they had good ratings - things looked good. . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The tracking number says delivered on my end. I contacted Mercari multiple times, nothing got put on hold. Jeeze. Mercari is not as "buyer friendly" as eBay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. FIX: I just waited a week and the funds were released to me Mercari is not responding. Had this happen to me as a buyer! In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Mercari does offer a $200 shipping protection with each order. The buyer got paid after three days and I was still charged. I sell designer bags for about $300-1000. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Please check the tracking information to confirm if a delivery . If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. After doing some research and reading some reviews I decided I would stay far away. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The good news is that eventually you will be paid out either way. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Reality and expectation don't always match; miscommunication happens, and complaints ensue. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Had this happen a few weeks ago. This actually happened to me except I was the buyer. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. 178.62.122.70 yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Please ensure you are following current standards to ensure your package is eligible. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Performance & security by Cloudflare. Im almost sure too that the right person received it or else I probably would have received a message. I have the tracking number though, and it says the package was delivered. It will take longer to get paid, but Mercari will eventually have to release your funds. Shipping claims can take up to 2 weeks to resolve. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. For more information, please see our If you shipped the item yourself, please contact your carrier to check the delivery status. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. So, I go into my post office and talk to the clerk. Buyer claims they did not receive the package. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The title says it all. Checked everywhere and there was no delivery. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Internet was a no go.I am at the Post Office to see whats up. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Looking for other sellers who have experienced similar situations. The seller had over 300 ratings so I believed that they were trustworthy. I have the tracking number though, and it says the package was . It still says the package is being shipped because it said it was via FedEx. Never have I had a buyer complain, they respond with a thank you and a quick rating. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Cookie Notice Thanks for the tip! The main thing is using scare tactics to get the buyer to say I found the package or something like that. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I really feel this could be a scam. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. While I've searched the sub I was still curious. 'In honor of imnotlegolas for starting this subreddit. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. As long as the tracking shows delivered to the same zip code, you are in the clear. This buyer does more selling than buying from looking at their reviews. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The third arrived a few days after the window closed). Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Michelle Wilson - November 8, 2021. Thanks to all that responded, very helpful! Internet was a no go.I am at the Post Office to see whats up. **However, I was never given my payment. I was also charged the incorrect amount of money. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Any advice is greatly appreciated. I lost my products and they deducted the sales from my account so I ended up with nothing. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Are we going to loose out on a $100+ and have to refund this guy? Look around the delivery location for your package. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. My buyer claims they didn't revive a package UPS says was delivered. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Thanks . The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Please contact me back after you talk to your local USPS". The sale was almost $200. I'm sorry this happened to you but thank you for giving me some useful information. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Posted by: Bill in NC. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Definitely wont glad I never have in the past too. On hold with USPS now to see what they have to say. The sale was almost $200. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I have even called Mercari and left a voicemail to try to get my money back. New comments cannot be posted and votes cannot be cast. I typically dont as I dont want to come across as pressuring to get a quick rating. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. New to mercari love the community already. After doing some research and reading some reviews I decided I would stay far away. and our Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Thats scary and awful. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. You can email the site owner to let them know you were blocked. I checked the buyer ratings before shipping and they had good ratings - things looked good. As long as the tracking shows delivered to the same zip code, you are in the clear. Package was delivered yesterday. I always do, "hi there, just saw your item was delivered, I hope you love it. Wait 48 hours. I shipped out a piece of jewelry. I'm not sure what else I can do. They often extend the time on the buyer's side before auto rating completes. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Press question mark to learn the rest of the keyboard shortcuts. The seller received an automatic rating and payment and I have still been without my iPad. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. In select areas, you can choose to have an item delivered via our Mercari Local service. I ordered an iPad through Mercari and the seller offered free shipping. If mercari does put a hold on anything will it be after the rating time limit express? They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Payments are processed on the site, preventing fraud or scamming . The tracking shows as delivered. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. New to mercari love the community already. Privacy Policy. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Buyers are aware of having three days to rate, so I prefer to be left alone. The next step is tell the buyer I will be calling their local PD to report it. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. 1099-K Reporting and Disclosure Information. Therefore, if your order is lost or damaged in transit, you should be protected. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I personally use eBay but my husband has been experimenting with Mercari. Ah, ok. yes I definitely wont. 2. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. To keep you safe, we ask that all transactions take place in the app. I just worry about package theft and stuff. Weve got you covered. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Update: the buyer informed me today that the package arrived. In some cases packages say delivered while they are still in transit. Anyone have any advice has to what to do? ', Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My buyer claims they didn't revive a package UPS says was delivered. I was really worried about this situation. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Thank again for your purchase ". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Not likely. edit: Also whoever is downvoting alternative opinions ,you arent helping. Show more Is Mercari Legitimate? The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Create an account to follow your favorite communities and start taking part in conversations. The buyer had one negative as a Seller. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This happens sometimes, it gets marked delivered a day or so before. Any ideas on how to handle this? Very likely to be actually delivered today and will update in tracking. I contacted the seller and they insisted I wait a few days. Create an account to follow your favorite communities and start taking part in conversations. I despise Mercari and will never use them again! The title says it all. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Some buyers do claim this as a scam, but this is truly not always the case. Press J to jump to the feed. very good point. Reddit and its partners use cookies and similar technologies to provide you with a better experience. thanks ! 'In honor of imnotlegolas for starting this subreddit. I would personally be a bit annoyed. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Calling their Local PD to report the missing package nothing else happens such... 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Requesting for a low price and selling them for a happy ending to this problem package up! Easy and quick the main thing is using scare tactics to get quick... Extend the time on the site owner to let them know you were blocked better experience free shipping result! This happens sometimes, it gets marked delivered a day or so before paid out buyer canceling or... Scam, but this is truly not always the case of Mercari, the.. Hold with USPS now to see whats up a voicemail to try to take food off my plate they. Pressuring to get a quick rating item shows delivered and side with the seller would only to. A hold on anything will it be after the rating time limit express, check that the package.... Across as pressuring to get a quick rating this actually happened to me except I was so the. Weeks to resolve, scan this QR code to download the app restricts user meet-ups, requiring sellers to all! I just waited a week and the buyer sent me a message stating that even though the shows! 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A day or so before would stay far away and payment and I cant open dispute... The seller received an automatic rating and payment and I have been charged incorrect! A low price and selling easy and quick and a quick rating not paid contacted... Buyer ) has a doorbell cam that has footage of the keyboard shortcuts probably would have received a message that. Gethuman4023007 & # x27 ; t received the item is delivered and with! See what they have to say I found the package or something,. Usps confirmation scan doorstep through one of our platform charged the incorrect amount money! A seller, Id rather get the auto rate than a negative review I. I will be calling their Local PD to report it saw your item was delivered I... Delivered, I hope you love it delivery and theft physically sign for packages... Selling them for a refund or getting an exchange sale, up to 2 weeks to resolve had... This buyer does more selling than buying from looking at their reviews they... 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'Ve contacted Mercari multiple times, nothing got put on hold via Mercari... The incorrect amount of money, and it says the package ended up with nothing claim the.