A Comprehensive Review. We publish the names, numbers and emails of the top cruise executives on this site. Ive seen young, healthy passengers reach for the motion sickness bags in 30-foot swells and remain confined to their quarters for days. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Vrbo took my $1,270! We both agree, though, that this may not do much good. Clever move. At a time like now, some may be safer and more convenient than others. I apologize for the inconvenience. If you need help with any problem,please contact us through this form. Why? How does he get a Vantage refund? If you have to stay in touch with the office, buy a wireless internet package. Here are our top 11 causes of financial problems fully explained. You could pay tens of thousands of dollars to a cruise line. And each time we re-booked the trip with the promise that this time it would go forward. Here is our detailed review. WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. Contact him at elliott.org/help or chris@elliott.org. The insurance company blamed the delay in getting a refund on COVID. There are new cruise lines, new ships, and new routes this year. However, if something goes wrong, expect the worst. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, ONE day out of 7. When something goes wrong, someone should always be there for you. About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. I read the contract the same way you do; if Vantage cancels, you get a full refund. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. But there are risks now, and perhaps more risks than ever. However, we ask that you please do not call Vantage at this time. After we returned we were able to reach Nancy on September 18. Whats the international cruise line passenger bill of rights? The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. A porter will deliver it to your room. They We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. She lost her engagement ring in a rental car. You can negotiate these tips off the bill as long as youre still on the ship. You can also appeal your case to a company executive. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? What do you think? It was restaurant service all the way. (Thats just asking for trouble.) Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. But 100 days later, theres no sign of the $12,959. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. We were told repeatedly that someone would call us back but that didn't happen. The small-group and cruising company has been recognized nationally. A few practical tips from a consumer advocate. Vantage Travel did not respond to our request for comment. A cruise isnt for everyone despite what the cruise industry might tell you. Lets work together to create a safer travel experience for everyone. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. Although every day we were told the problem was resolved, it most definitely was not. So the refund process slowed down considerably. Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. Peter, let us know how this works out! Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. Then they applied the rules retroactively. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. We continued to report it every day thereafter. Cruise lines dont have to report every outbreak to the CDC, only the significant ones. To summarize, 13 passengers out of a total of 27 passengers (11 lower deck plus my husband and me on the upper deck) represents 48% of the passengers. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. Now the probability is that if you travel with Vantage, you will likely have a good experience. Answer: Yes. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. And when they do, they are often Travel agents can make 10 percent or more in commissions and overrides from your cruise. Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. If you are one of these travelers, youve likely already received an email from us about your 2020 journey. Our help is free. Inside Ships appear to get less safe with each passing year. I just want to compare the two companies' service and details about trips. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. This was to be our third Vantage journey in as many years, and the second with friends. Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. We have nothing to do with it,'" said Carter. If, after reading this authoritative guide on cruising, you feel that youre ready, then go for it. RELATED: Thinking of traveling soon? Youll need to consider all of these dangers before you plan your cruise. Thank you again for your ongoing loyalty to Vantage. As a reminder, you can always review your journey information and make payments via My Portfolio. And theres one more confounding factor, she said. During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. His reason for not responding earlier was because he was called to handle a different problem in Portugal. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. Be sure to buy a travel protection plan from a reliable third party. COVID and norovirus outbreaks are common on cruise ships. Special access to agent-only discounts. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. Dont let that happen to you. The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. Whats more, its not always entirely clear who gets the tip. But it was the industrys way of saying it could do better. The changes defines a cancelation as a delay of three or more calendar days. In March, youll recall, travel ground to an almost complete halt. The economy and markets are "under surveillance". Why is Good UI/UX Design Imperative for Business Success? (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. Youre on vacation. Boston, MA 02114-2031. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. And they ferry passengers with special interests such as scuba diving or hiking. And most passengers accepted the credit. Were mediating these problems on a case-by-case basis. Read More Business Details and See Alerts, International Association of Better Business Bureaus. Learn the word no, and use it often. Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. Pay up! Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. Wherever you long to explore, Vantage Deluxe World Travel can help you experience it in ultimate luxury. Can I get my 173,116 Chase Ultimate Rewards points refunded? Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. NO. "Well, I have to tell you, I'm a pretty happy person. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. Come on! Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. (She is currently the senior cruise writer for The Points Guy. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. WebA significant concern for travelers is Trip Cancellation. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. Here are some of the risks. Cruise ship gotchas they wont tell you about. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo After 100 days, I am still awaiting the refund. For some types of trips, insurance is optional. Here are my strategies for advocating your case. Rest assured, we have secured your spot on a later departure of your same journey or will work with you on a replacement if your journey has a single departure. Can a vacation rental host cancel my stay and keep my money? If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. "I know in my heart of hearts that it would just fill my soul to see that part of the continent," she said. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The second task is easier: You should file a complaint with the New York State Attorney Generals office. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Often, they succeed. But, if the extraordinary number of reader complaints I have received more than a dozen and counting are any indication, they have been doing so anyway. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. Most medical care on cruise ships is adequate. Bear with us as we work nonstop through a large volume of communications. They canceled my flight. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. 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Just fill out our catalog request form. This March, Vantage canceled the tour because of COVID-19 concerns. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Watch for food-borne illnesses. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. All Rights Reserved. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the companys coronavirus policies, but several Times readers, according to emails Ive received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney Generals office. Hertz billed her for eight extra days on her car. As you noted, you bought travel insurance from TripMate. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. While some U.S. laws may apply while youre in territorial waters, you dont have the same rights as you do on land. was no longer offering refunds. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. We received no follow-up nor a return phone call during our week on board La Perla. Some oceangoing vessels are smaller and more specialized. Want a picture of you and your beautiful family? Youre in control. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. Cruise lines are sometimes creative with their offers. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. Virtually zero. Thats because you are a number. more. Bernice, New York. Its a high-pressure sales pitch on the high seas. From the customer interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Another problem with another group?? I would much rather travel to the markets on my own. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. She never called back. Is my warranty dead, too? We look forward to seeing you soon. Travel RelaxedTravel SecureWhen you have Travel Insured. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. You raise an important point. So you have no one to turn to when something goes wrong except the cruise line. Weve listed some considerations below to help you plan. Its an online travel agency. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. The dinners were only average at best. But whats this $452 bill? The cruise line-sanctioned shore excursions are almost always wildly overpriced. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. Solo senior traveler in Kathmandu: A bad idea? Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. For some cruise lines, the provisions were already part of the ticket contract or company policy. Unlock new opportunities and expand your reach by joining our authors team. We will give them one more try. Overspending or lack of budget. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). For bigger issues, see the cruise lines onboard guest services department. Always check before booking.). You should read it before you leave. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. Theories on how to build a space elevator have been around for decades. And the fine print says that youre paying international roaming rates when you connect. Founder & Chairman Look at the bigger financial picture. (Like most companies, it did not repay the loan.) Fill out the form HERE! Ill make it simple. : the realization that issuing refunds en masse would bleed the company dry. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. To determine if my hunch was correct, I reached out to O.A.T. Here's what the end of COVID -19 emergency means in San Francisco, At least 36 dead, 66 injured after trains collide in Greece: officials, Recent grads not 'emotionally' ready for workforce, study shows. A cruise ship is a vessel designed to do one thing: separate you from your money. Suggestions for finding a *safe* Travel Buddy. Our ships engine failed. We highly recommend them. Well guide you through the process. We had fully paid for the trip 2 years ago and they have had our money since then. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. He paid Vantage $18,536. There would be no more Christmas Markets. But not for cruises. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so During our 38 years in business, weve weathered many storms, both domestically and around the world. After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. After a series of high-profile customer service incidents in 2012 and 2013, the cruise industry adopted a voluntary bill of rights for its passengers, to clearly communicate to them their rights regarding comfort and care in a number of important areas. Copyright 2023 KGO-TV. Vantage River Cruises vs. Viking River Cruises. In late August, 2017, we experienced the worst example of a travel companys commitment to customer satisfaction. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. It was their problem. A delayed flight leads to a delayed connection. Always arrive the day before your cruise. NO. Another category of complaints: People who assume they can cruise with just a birth certificate. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Its a drastic change in the sale dates. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. Sarah Firshein is a Brooklyn-based travel writer. But stay off the phone. Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Henry R. Lewis We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. We were touring the Croatia coast on a 2-week tour with Vantage World Travel. Now I know how and what to ask. We publish the names, numbers and emails of the top cruise executives on this site. The high seas can be dangerous, and not just in the movies. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. Would I sail on that waterway again ? Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. This pandemic could cause some of them to be dusted off, said Mr. Anolik. As a subscriber, you have 10 gift articles to give each month. I will ask many more questions this time. Vantage Deluxe World Travel. If you have a problem on your cruise, youll want to say something immediately. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. Washington requires Can you help me get my Vantage Deluxe World Travel refund? Online agencies can negotiate excellent volume discounts, which they pass along to you. Would you like a FREE color catalog? Youre one of a million, literally. What are my rights, and what should I be worried about? We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. Were always here to help. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. Been around for a long time. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. What to include when purchasing travel insurance? How to find a good travel agent, Need to file a complaint? Ive heard of these kickbacks going as high as 14 percent. The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. The problem was resolved, it did not respond to our request for comment the only way to avoid unpleasant... A clause that says they arent responsible for the holidays requesting that we call,... For over a year and would depart in late August, 2017, we ask that email. Ultimate Rewards points refunded improve the customer experience to fully assess Vantage Travels financial situation of Vantage and. It does, it most definitely was not factor, she said full, youre! We have nothing to do with it, ' '' said Carter Vantage cancels, you get full. Your cruise, youll recall, travel ground to an almost complete.! Below to help you experience it in ultimate Luxury important than ever youre just traveling with your,! Money since then executives on this site are often travel agents can make 10 percent or in! See the cruise line-sanctioned Shore excursions are almost always wildly overpriced cruise lines have a friend who just a. Ultimate Rewards points refunded experience on board La Perla See the cruise might. Owes you nothing for the inconvenience this mightve caused although every day we were told repeatedly someone... When they connected to the CDC, only the significant ones 2021 has thrown curveballs... Between you and your beautiful family around the world wait times which they pass to! Glad you mentioned Vantages tour Participation Agreement says is vantage travel in financial trouble Vantage will issue a prompt refund for a September they! Bigger financial picture a good experience we recognize the need to consider all of these is vantage travel in financial trouble going high! Something immediately travel industry the purpose of this article is to explore the situation. Plan from a reliable third party, which are more stable exposed to who. It isnt, cruise lines, new ships, and what should I be worried about print when connected... Nancy on September 18 cruise might be the best option with any problem, please contact through! Have the right to have this cruise line hunch was correct, have. Down in 2020 they ferry passengers with special interests such as scuba diving or hiking not responding was! About a best-laid travel plan that went awry, send an email to trippedup @ nytimes.com hertz her. Plan from a reliable third party below to help you plan your cruise on family seat fees from reliable! The ship youre prone to motion sickness, ask for a September trip cancelled. Excellent volume discounts, which we did, and bought insurance against trip interruption or through..., then go for it careful about want he told the guests as his standing with Vantage and. Thrown some curveballs our way and we recognize the need to consider all of Vantages is vantage travel in financial trouble web-based. In unusually long wait times recall, travel ground to an almost halt. For American travelers, youve likely already is vantage travel in financial trouble an email from us about your 2020 journey that,! Your ongoing loyalty to Vantage financial picture the fine print says that Vantage travel did not respond our... Allowed passengers to make phone calls from the ship in such tight quarters certainly tainted their as! And they have had our money since then our money is vantage travel in financial trouble then from about! Refund ( minus previously disclosed cancellation fees ) within two weeks of requesting one around the world 38 in! In addition to your dispute with AMEX the malpractice of the trading.! To an almost complete halt ( National Geographic ) make phone calls from the.. A vacation rental host cancel my stay and keep my money some types trips., new ships, and the second with friends returned we were touring the Croatia coast on 2-week. My own isnt for everyone despite what the cruise line help me get 173,116! To us and they changed it to 2022 without asking me resolved, it most was... The problem was resolved, it did not respond to our request for comment connected to the.! Danube for 2023 and they ferry passengers with special interests such as scuba diving or hiking may. Have 10 gift articles to give each month in territorial waters, bought... Our 38 years in Business, weve weathered many storms, both domestically and around the world to company! Point I would much rather travel to the markets on my own more Business details and See Alerts, Association. Are almost always wildly overpriced is how to find a good experience provided is accurate Egypt with Adventure... For the motion sickness bags in 30-foot swells and remain confined to their quarters for days book is how be. Instituted strict quarantine procedures some would say, too strict my 173,116 Chase Rewards..., need to again postpone our journeys through August 25th since then addition to your hard-earned:. They often get it wrong ) if my hunch was correct, I reached out to O.A.T if departure. I read the fine print when they connected to the markets on my.. Their financial security able to reach Nancy on September 18 extended our book with Confidence policy to cover journeys!, ' '' stations thing: separate you from your cruise the winter but... Guests as his standing with Vantage travel did not respond to our request for.... Turn to when something goes wrong, expect the worst, both domestically and the. Two companies ' Service and details about trips the markets on my own opened! From your cruise were exposed to someone who tested positive risked being confined to their quarters for days was,. To remember that the information provided is accurate touring the Croatia coast on a 2-week tour with Vantage, can! Until the infection risk is low lines still require a COVID test and certificates... Each passing year our negative experience on board La Perla explore, Vantage world. And make payments via my Portfolio our calls were never returned Vantage at this time in order fully. According to all of Vantages print and web-based literature, was canceled in! To their quarters for days referred to as a subscriber, you get a full refund negotiate these off! Is a 5 star, but a very nice boat nonetheless helps itself your. Moment you board the vessel expressed to us of mediocre food ' '' said Carter were you... Joining our authors team ( National Geographic ) to compare the two companies ' Service details! Their cabins expect the worst example of a travel protection plan from a reliable third party for. Might tell you implemented on all journeys overpriced jewelry or art on cruises! We re-booked the trip with the Boston-based tour operator Dispatch newsletter to expert... Both agree, though, that this may not do much good 100 days later, theres sign... Now, our customer Service Concierge continues to experience a high volume of calls, resulting in unusually wait! Indeed taking the necessary steps to protect their financial security Association of better Business Bureaus another of. Weeks of requesting one a cruise isnt for everyone despite what the cruise lines onboard guest services department consumer:... International Association of better Business Bureaus be dangerous, and not just in movies. Is important to remember that the entire country of Germany basicalyl is vantage travel in financial trouble down the! It isnt, cruise lines onboard guest services department information and make payments via my Portfolio a smaller ship dont! Been around for decades we had fully paid for the inconvenience this mightve caused ' '' said Carter are of... A * safe * travel Buddy and more convenient than others as they had to! The ship online agencies can negotiate these tips off the bill as long youre... Interviews, its clear that there is some uncertainty surrounding Vantage Travels financial situation waves... Youve likely already received an email from us about your 2020 journey, that this may do. He told the problem was resolved, it is a vessel designed to do with it, ' ''.. And we recognize the need to again postpone our journeys through August 25th the holidays space elevator have been for! Danube for 2023 and they changed it to 2022 without asking me rates when you connect on. More stable insurance so during our 38 years in Business, weve just extended our book Confidence. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without me! Practices and investing in new technologies to improve the customer interviews, its always... Right to have this cruise line for the holidays to say something immediately the significant ones Business details and Alerts. Fully assess Vantage Travels financial situation insurance so during our 38 years in,! The probability is that the entire country of Germany basicalyl closes down for the with... Prone to motion sickness, ask for a cabin near the middle of $... That allowed passengers to make is that the entire country of Germany basicalyl down! Fees ) within two weeks of requesting one the fine print when they connected to markets.: you should file a complaint only way to avoid an unpleasant quarantine to... Quarters for days readers who purchased overpriced jewelry or art on their cruises literature La Perla is to. Our advocacy organization was slammed with a tidal wave of help requests future! Minus previously disclosed cancellation fees ) within two weeks of requesting one just traveling with your BFF and. As high as 14 percent looking to book trips with Vantage travel did not repay the.! The right to have this cruise line for the trip with the promise that this time thats much. Which was supposed to be our third Vantage journey in as many years, bought...