We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Passengers who do so are eligible to receive a full refund in the form of FCC. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Everything you need to complete and submit before you get to the port. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Standard cancellation policies are found in the ticket contract. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. When you cancel the cruise: This gets a little tricky. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Enrollment required. COVID-19 antigen testing prior to boarding. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. If you have paid in full, the amount will be issued in the form of FCC. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Click. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . All money will be forfeited for cancellations two weeks or less before sailing. Cost includes $12.95 plus applicable local sales tax. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Related: Heres a first look at Celebritys new Celebrity Apex. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. We will seek your express consent before doing so. Welcome to help centre. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. 6. We'll waive the additional cost, so you don't pay more than for your original ticket. The list of things that are prohibited on board, 4. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. That's exactly the case with the Amex Platinum card. (Proof is required.) Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Regulations may include: 2. Related: Does MSCs latest vessel really cater to Americans? Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. The safety and security of our Guests and vessel are paramount. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Improve earnings, maximize rewards and track progress toward dream trips. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. 4. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Find out how here. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Our considerations and protocols at our destinations, 9. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. 5. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. This site does not include all credit card companies or all available credit card offers. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. Related: Heres what to consider if youre thinking about booking future travel now. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Current FVCs issued by Virgin's halt of service are valid throughout 2022. 3. Different refund policies may exist for bookings made outside the United States or Canada. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. At least one high-profile line is considering the idea. What to expect on the day of your voyage. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Please view our advertising policy page for more information. there are no other COVID-specific refund policies. Seldom travelers may not get enough value to warrant the cost. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Cancel booking. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. It certainly pays to know what refund you can expect and how to claim it. Primary immunodeficiency is caused by genetic defects that can be inherited. The list of things you wont need to bring on board, 3. USA TODAY. 1:03. Full payment, including taxes & fees, is required 120 days prior to your departure date. Anyone in those situations is eligible to receive a refund or FCC. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Beyond that, there are no other COVID-specific refund policies. Within 350 in Upper. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Keeping our Crew members safe and healthy. United rolls out free fleetwide Wi-Fi for select flyers. 1. That said, we will not add a fuel surcharge should fuel prices rise. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. We want to thank you for the continued support, patience, and love weve received from you all. This post contains references to products from one or more of our advertisers. Yes, I want to receive emails from Virgin Voyages. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Note: the date of departure means the date the arrangements you havebooked through usstart. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. 3. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. 2. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. We ask that all Guests complete the online check-in as soon as possible. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Within 60 in Economy. The Plantation-based cruise line was set to debut in March 2020, but the . You can also email healthcheck@virginvoyages.com if you return with a positive result. We have processes in place to ensure you get home safely if you test positive for COVID on board. Related: A look inside Regents most expensive cruise ship. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. There's also a required health screening to be filled . The new policy will go into affect starting July 24. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. COVID-19-related requirements to keep our Sailors and Crew well. The Voyage will only be cancelled on the date we receive the notice of cancellation. The contact page offers options for online chat, email message, or you may call (954) 488-2955. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. The remaining balance is refundable on any cancellation made 121 days or more from departure. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. COVID-19 antigen testing prior to sailing. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. For Sailors who test positive for COVID-19 or refuse to quarantine. Sir Richard Branson's . For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Dining. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. 25 Feb/23. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Nothing. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. TPG values it at $1,600. Our protocols and considerations for Sailors who are considered High Risk, 2. What happens if a Sailor tests positive for COVID on board, 6. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Per person taxes and fees will be refunded to the credit card on file. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. As soon as possible join us soon, 2 seldom travelers may not get enough to... 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